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Brickell Mazda - Service Center

Miami, FL

4.7
1,084 Reviews

1,084 Reviews of Brickell Mazda - Service Center

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September 27, 2023

Exceptional professionalism and courtesy were consistently demonstrated by both the individual mentioned and the entire staff. Eros provided clear explanations about the car's service. I would al More

by JUAN144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2023

Service was as expected, it was on time and the pick up service was very convenient More

by cpinilla93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Velazco
September 27, 2023

I felt very welcome and people made their best for me to find what I was looking for! Tks for the pleasant experience! More

by FABBIOSS
Recommend Dealer
Yes
Employees Worked With
Laura
September 23, 2023

Profesional and courteous treat to customers from him and also everyone there, special mention to the cafeteria. More

by EAR110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Velazco
September 20, 2023

As usual, great service. Communication can improve but nothing to make a big deal of. Well done to the team! More

by DV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2023

Good service just be sure to know how much you're willing to pay for a car... like any other dealership they will stick a finger up your xxx if you let them. More

by JUANMA93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson is the reason I haven't sold my Mazda, Nelson Velazco
September 15, 2023

Very helpfully Carolina Cortes muy amable y eficiente lo recomendaria a todos mis contactos ; mi familia tambien More

by JESSICARIOS286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Cortes
September 14, 2023

Excelente service and caring to provide a personal attention. Very accesible and easy to request car service More

by RUTHGROSSM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2023

Amazing service at the service department! Especially from Victor. He took care of my car and provided 5 star service at every step! More

by JMORENO1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2023

Mazda service advisors act as if they are doing one a favor. A real unprofessional attitude. I have leased many sutomobiles from brickel honda/mazda. I will not, ever, return as a customer. More

by julio j nunez MD
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
No names. I do not wish to cause grief to anyone. Even if they are not deserving of respect.
Sep 11, 2023 -

Brickell Mazda responded

Thank you for taking the time to share your feedback. We sincerely apologize for your recent experience, and we take your concerns seriously. We understand your frustration, and we would like to address the issues you've raised. Our team is committed to providing the best possible service to our valued customers, and we regret that we fell short in your case. Our goal is to ensure that all our customers have a positive experience, and your feedback is invaluable in helping us achieve that. Please know that we are actively working on improving our services, and we hope to have the opportunity to serve you better in the future. If you have any additional concerns or would like to discuss your experience further, please feel free to reach out to our Service Department. We are here to listen and assist you. Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback as it helps us grow and improve.

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