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Brickell Mazda - Service Center

Miami, FL

4.7
1,084 Reviews

1,084 Reviews of Brickell Mazda - Service Center

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January 19, 2024

I was charged way over the estimate amount and didn’t receive the complimentary service after being scammed to pay for services that should be completely free, nothing was repaired in my car but yet I wa More

by Pales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Leiva
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Brickell Mazda responded

We're truly sorry to hear about your recent experience, This is not the level of service we aim to provide, and we appreciate your feedback as it helps us improve. If there's anything specific you'd like to discuss or if you'd be willing to give us another chance to make things right, please don't hesitate to reach out to our customer service team at service department. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention.

January 15, 2024

I was Very impressed with the professional service I received from Brickell Mazda from start to finish. More

by Gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2024

Very good service, Nelson helped me with all my issues, he and his team were really good and comprensible with me and my schedule. More

by MABELINBEJARANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Velazco
January 06, 2024

Good service. Quick, efficient and good use of technology to show maintenance required. Overall very satisfied. More

by jfm.19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2024

My service advisor was Juan , he was super nice and very helpful , definately coming back , I recommend this place 100% Thank you Juan More

by SAMIIFER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2024

Love how Mr. Cruz helped me out with any doubts as well as mentioning that I had complimentary services in my car lease. Mr Cruz also went above and beyond when de More

by LEEBRIGHT23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2024

Brickell Mazda team is amazing. Since the moment i pass the driveway the service given is wonderful. More

by VALERIALACAYO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Velazco
December 22, 2023

Todos son muy atentos, el vendedor Erick Díaz y el financista son muy muy muy atentos, y eficaces! More

by ROSELYM1611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Diaz
December 22, 2023

Very accommodating, Very Welcoming. Most specially Mario He accommodate us from start until we get the car that we want. We are so thankful for that. More

by MARICHU_BAUTISTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
December 19, 2023

Great staff, extremely helpful and super informative! Will be back to do business with this team. More

by cindy_scissorhands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales
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