Brickell Mazda - Service Center

Good service... but The service at Brickell Mazda is in general very good. I was treated very well, on time, and offered a coffee and a ride home when dropping the car. The service at Brickell Mazda is in general very good. I was treated very well, on time, and offered a coffee and a ride home when dropping the car. However, it is the second time that I get several messages, emails, phone calls that the car is ready to pick-up. When my wife got there to pick-up the car, she had to wait over 20 minutes. The car was only washed on the exterior, no interior cleaning. So my question is what is the "rush" asking the customer to pick-up he car, if it is not 100% READY? More

Very Good Service and Customer Service Mario is very diligent to offer the services, products. Explaining the details, the cost and timing and also coordinate all the aspects to do my visit Mario is very diligent to offer the services, products. Explaining the details, the cost and timing and also coordinate all the aspects to do my visit very good. More

Oil change & tire rotation. As always, the service was timely and pleasant. The service personnel are always friendly and knowledgeable and eager to help. I cannot say enough abo As always, the service was timely and pleasant. The service personnel are always friendly and knowledgeable and eager to help. I cannot say enough about their fine work! More

Great Team that cares about customer service! The team is amazing and always takes care of me and my vehicle. Thank you Brickell Mazda! I have purchased 3 Mazda’s from here and will not go anywher The team is amazing and always takes care of me and my vehicle. Thank you Brickell Mazda! I have purchased 3 Mazda’s from here and will not go anywhere else! More

great very friendly staff, got my car back in the time it was promised to me, Manny was very helpful I will recommend the service department to my friends very friendly staff, got my car back in the time it was promised to me, Manny was very helpful I will recommend the service department to my friends More

Very bad experience I have since two months ago and it is no working properly. I have sent several emails and calls to the the employees of the dealer and nobody is helpi I have since two months ago and it is no working properly. I have sent several emails and calls to the the employees of the dealer and nobody is helping, I would never recommend to anyone to go this dealer. More

Very good Thank you for the friendly customer service from the beginning with booking an appointment and until the end with the follow up if everything went wel Thank you for the friendly customer service from the beginning with booking an appointment and until the end with the follow up if everything went well. More

Excellent service I dropped my car off for some work on my brakes. Brickell Mazda made sure I had a ride to work and picked me up when the car was ready. I dropped my car off for some work on my brakes. Brickell Mazda made sure I had a ride to work and picked me up when the car was ready. More

Brickell Mazda doesn't respect your car or personal property I left my car at Brickell Mazda fresh out of the car wash for a simple tire change and alignment so inside and out my car was immaculate!!! What I got I left my car at Brickell Mazda fresh out of the car wash for a simple tire change and alignment so inside and out my car was immaculate!!! What I got back was a car with the plastic drivers floor mat pushed off to the side dirt and sand all over the factory mat (as if they didn't see the plastic mat there) foot prints on the factory mat door jam and what appears the technicians foot frints on the door itself as if holding the door open with his dirty shoes...my seat adjusted to a different position and the radio tunned to a station I don't listen to or programmed on my car. I feel a tremendous disrespect towards me and my property!!! My car's brand new and have to use this dealer to service my vehicle but if I could I wouldn't go there at all!!! My service advisor Tony is always awesome and ultra proffesional! I did reach out to dealer and all they offered was a car detail....I declined but did appreciate it however that's not the point...the point is that this dealership learns to teach the staff that the cars they're servicing don't belong to them and that they should treat them as they'd treat theirs! More

Excellent, warm, sincere and very very satisfied The customer experience from the service manager and mechanic was outstanding. Those 2 men are superb..they are a great asset to the Brickell family The customer experience from the service manager and mechanic was outstanding. Those 2 men are superb..they are a great asset to the Brickell family More