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1,169 Reviews of Brickell Mazda - Service Center
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November 26, 2019
Just as expected but faster Got my 5k maintenance at Brickell Mazda, I had an appointment but I arrived almost 30 minutes early, the staff welcomed me and took me care of my car Got my 5k maintenance at Brickell Mazda, I had an appointment but I arrived almost 30 minutes early, the staff welcomed me and took me care of my car without any issues. They gave me a 2:30 hours expected service time, but in 1:45 minutes I had my car done with the service, washed and ready to go. No better outcome. More
by jhonnek7
Verified CustomerEmployees Worked With
November 26, 2019
Terrible oil change experience This was one of the worst oil change experiences I have ever had. I dropped my car off at 10:30 AM. When I got there, they wanted me to sit and wait t This was one of the worst oil change experiences I have ever had. I dropped my car off at 10:30 AM. When I got there, they wanted me to sit and wait to be helped. When I asked what I was waiting for, the girl said she was calling me a Lyft.. but I never asked for one or needed one. Many hours go by and I call around 4pm to see if my car is done because I haven't heard from them. They said they'll call me back because they aren't sure. No call back. I called again around 5PM and AGAIN he said he would call back. I asked what time they closed and the latest I could pick up my car considering it was getting close to closing time and I needed my car back that day (hence why I made an appointment in the first place but they clearly don't respect those timelines). I never received a call so around 7 I showed up to the dealership asking where my car was after having someone on the phone tell me everyone had left for the night and there was no way I could get my car. I was EXTREMELY upset at this point all things considered, and the general manger/owner was looking into the situation for me. He went and got my car and all he offered was an apology for an entire day wasted waiting for my car. I will literally never buy a car from here or get service from here again. Extremely inconsiderate, unprofessional, unapologetic for their mistakes. There are literally so many competitors, I'm not sure how you can afford to treat customers like this. More
by g.crockett1
Employees Worked With
November 25, 2019
Mazda Cx-5 Services Eros performed excellent service. Good experience. Sometimes it feels that a seller wants to get a commission and charge you expensive and unnecessar Eros performed excellent service. Good experience. Sometimes it feels that a seller wants to get a commission and charge you expensive and unnecessary things/parts/repairs. However, Eros gave me a sense to trust him. Nice service More
by CBRAVO
Employees Worked With
Eros Cruz
November 25, 2019
Excellent Service I came for routine service and because my engine light had come on the evening before. Eros explained everything clearly of what was expected. He pro I came for routine service and because my engine light had come on the evening before. Eros explained everything clearly of what was expected. He provided me with a Lift ride to work and back. He was courteous and very helpful. More
by ANAVARRETE2412
Employees Worked With
Eros Cruz
November 19, 2019
Great I recieved a great costumer service, Richard was super nice, I can say that he does a good job, these have been the best costumer service experience I recieved a great costumer service, Richard was super nice, I can say that he does a good job, these have been the best costumer service experience that I have had at this location. More
by jessicanete92
Employees Worked With
Richard Barquero
November 19, 2019
Great Experience They did a good job repairing my car. Eros Cruz helped me a lot. I’m thankful that their prices are reasonable and their work is good. Coffee and Lyft They did a good job repairing my car. Eros Cruz helped me a lot. I’m thankful that their prices are reasonable and their work is good. Coffee and Lyft rides are a definite plus. More
by joshua.sollano
Employees Worked With
Eros Cruz
November 16, 2019
Customer Service was terrible Terrible service from the workers present. I had to speak to a manager just to get help with my vehicle. They had me waiting for 2 hours and lied abou Terrible service from the workers present. I had to speak to a manager just to get help with my vehicle. They had me waiting for 2 hours and lied about documents that they said I signed when I did not. Never returning! More
by cingram587
Employees Worked With
November 15, 2019
Maintenance Service was great, I have been going there for my entire lease and its been so easy. I am given a ride to work and back, and just a very good experien Service was great, I have been going there for my entire lease and its been so easy. I am given a ride to work and back, and just a very good experience, highly recommend. More
by VIVIANLOPEZ23
Employees Worked With
November 13, 2019
Great serviced attention On time, very courteous, and effective service. I appreciate the thorough explanation of what was done to the car. Very personable people and always f On time, very courteous, and effective service. I appreciate the thorough explanation of what was done to the car. Very personable people and always feel welcomed by everyone. Thanks to Luis and whole service team. More
by lima41
Employees Worked With
Luis Pelaez
November 12, 2019
Maintenance light on My service attendant was rude and very sarcastic as if it was my fault the lights weren’t reset a month again when I took my car in for maintenance. My service attendant was rude and very sarcastic as if it was my fault the lights weren’t reset a month again when I took my car in for maintenance. My maintenance light kept on coming on and I had just taken it in for regular maintenance a month before. He was the same attendant I had. Eros is very rude. More
by m.samuels23
Employees Worked With
Eros
