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Brickell Mazda - Service Center

Miami, FL

4.7
1,084 Reviews

1,084 Reviews of Brickell Mazda - Service Center

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May 26, 2024

Juan Cil was very helpful explaining repairs, also very patient. He was excellent!!! Also Mica was very nice Thanks!!! More

by SROZEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

Me siempre son muy amables, siemrpe me ha atendido Victor leiva, presta un excelente servicio, comunica todos los acontecimientos mientras se esta realizando el servico, responde todas las preguntas o dudas More

by GABRIELADGW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

En Brickell Mazda el senor Jorge Amores, y el financista me ayudaron a sacar un CX-50 con solo 7 millas, con un execelente negocio muy conveniente que no me ofrecieron en ningun otro consesionario. Excelen More

by BRAYANURIZA2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Amores
May 23, 2024

I had to wait 3hours for a maintenance, If I hadn't asked for my vehicle it would have been 5 hours, unacceptable!. This hadn’t happened to me before in any dealer, at the end the advisor didn’t tell me any More

by JONATHAN.PICON09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Leiva
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Brickell Mazda responded

Thank you for taking the time to provide feedback through our online survey. We value your opinion and take all feedback seriously as it helps us improve our services. We are truly sorry to hear that your recent experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have experienced. Rest assured that we are committed to addressing the issues you raised to ensure that they do not occur in the future. Your feedback is invaluable to us, and we appreciate the opportunity to learn from your experience. If you would like to discuss your concerns further or if there is anything specific we can do to make things right, please don't hesitate to contact us directly at Service Manger. Once again, we apologize for any shortcomings during your visit and thank you for bringing them to our attention. We hope to have the opportunity to serve you better in the future.

May 23, 2024

I recently had the pleasure of working with Victor at Mazda Brickell, and I couldn't be more satisfied with the experience. Victor was incredibly helpful throughout the entire process, always keeping me More

by sergio.h.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

This Mazda dealership on eighth Street is knowledgeable and attentive to all my needs whenever I have any concerns or need any car services More

by AXG410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Excellent service and ease to make appointments. Next time I'll bring my laptop and wait for my car, the coffee and amenities to make you comfortable are excellent. More

by BIANCA.RUIZMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

I went to Brickell Mazda only to get a new Key fob. The Service advisor proceeded to add an oil change and other maintenance, which I didn't not request. When I asked why he did this, he said that he h More

by GONZALEZEBRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eros Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Brickell Mazda responded

Thank you for taking the time to provide feedback through our online survey. We value your opinion and take all feedback seriously as it helps us improve our services. We are truly sorry to hear that your recent experience did not meet your expectations. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have experienced. Rest assured that we are committed to addressing the issues you raised to ensure that they do not occur in the future. Your feedback is invaluable to us, and we appreciate the opportunity to learn from your experience. If you would like to discuss your concerns further or if there is anything specific we can do to make things right, please don't hesitate to contact us directly at Service Manger. Once again, we apologize for any shortcomings during your visit and thank you for bringing them to our attention. We hope to have the opportunity to serve you better in the future.

May 16, 2024

Buen lugar, excelente atención por parte del equipo de venta y financiamiento los recomiendo 100 % variedad de vehículos y buenas recomendaciones More

by DAYAMICABALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norlen Conesa
May 15, 2024

Eros is an excellent employee. He's been helping me for years, and I keep buying Mazdas because of him. You should promote him to a managerial position. More

by NESSIE972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eros Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Leiva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan C Cil
3.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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