Brickell Mazda - Service Center

Ask for Eros Cruz In all the years I've been a Mazda customer I have never dealt with a more professional, kind and respectful person. He went above and beyond to make In all the years I've been a Mazda customer I have never dealt with a more professional, kind and respectful person. He went above and beyond to make sure I received the very best service. Brickell Mazda did a great job servicing my car, but having Eros made it smooth and easy to communicate what I wanted and needed in the service. Ask for him, you'll be happy you did. More

Wrong information I was told the update of the software required for safety recall will take 30min on the phone (not Mario). When I arrived I was told it takes 2h and i I was told the update of the software required for safety recall will take 30min on the phone (not Mario). When I arrived I was told it takes 2h and in the end it took 2h15. Needless to say that the sole purpose of planning the check is to know how long it will take to be able to organize ones time. In the end I found out that it is common that the dealer proposes to pay for the uber etc. None of such was proposed to me. More

Very accommodating! We had to drive a few hours to get to the nearest Mazda service center in order to get a recall on my vehicle handled. The paperwork we received in th We had to drive a few hours to get to the nearest Mazda service center in order to get a recall on my vehicle handled. The paperwork we received in the mail said it was a thirty minute software update, so I made an appointment ahead of time and took the morning off of work. When we arrived at our appointment time, we were told it would be at least two hours based on the number of vehicles ahead of me waiting on the equipment needed for the update. The staff was wonderful and even called an uber to take us to and from lunch nearby while the work was being done, however I ended up having to take the whole day off of work on account of the delayed service time. I will certainly use this service center again, I just know now to be more thorough about asking how long I should expect the appointment to take. More

Proactive and outstanding customer service I took my car to this dealership for an oil change initially, after moving from out of state and talking to quite a few other places, and was fortunat I took my car to this dealership for an oil change initially, after moving from out of state and talking to quite a few other places, and was fortunate to have talked to Eros Cruz, the service advisor, during my first visit. It is truly difficult to find honesty and transparency in the auto industry, especially if you are a woman, but Eros has gone above and beyond to show that they want to do right by their customers. They (Eros and Alex, the service tech) even helped fix a cosmetic issue on the car as a courtesy during my last visit, since I had not had a very good experience with another employee there a few weeks before. It was a very impressive move on their part. Even though it is quite a drive from my home, I intend to continue taking my car to be serviced at this dealer, since they have gained my trust and business. More

Impeccable service As I drove in to service my vehicle, someone was there ready to help. Unfortunately I failed to get his name, but his service was great. My advisor, E As I drove in to service my vehicle, someone was there ready to help. Unfortunately I failed to get his name, but his service was great. My advisor, Eros Cruz, was also a great help. He got me to understand the kind of maintenance I was going to get on my car. He was there until I left the property. Impeccable service for Mazda. Thank you. More

Excelente servicio como siempre Excelente servicio, siempre una atención muy cordial, profesional, respetuosa, amable. Eros nos atendió de la mejor forma posible, el servicio fue ráp Excelente servicio, siempre una atención muy cordial, profesional, respetuosa, amable. Eros nos atendió de la mejor forma posible, el servicio fue rápido y profesional. Nos permito obtener el servicio de Lift y fue de gran ayuda. Muchas gracias por la maravillosa labor que realizan. More

Amazing experience It was my moms birthday and it was time for her to trade in her Mazda 6. The team at Mazda was wonderful. Her sales representative was a delight and t It was my moms birthday and it was time for her to trade in her Mazda 6. The team at Mazda was wonderful. Her sales representative was a delight and they even took the time to sign her happy birthday! She went back to fix one of the rims and immediately was taken care of and issue resolved. Love this place More

Super Efficient and Friendly! Anthony has been my service person for awhile now at Brickell Motors. He is very efficient and friendly...no nonsense and gets things done well. He Anthony has been my service person for awhile now at Brickell Motors. He is very efficient and friendly...no nonsense and gets things done well. He also communicates well and in a timely fashion. I am a happy, satisfied Brickell Motors customer! More

Very good service. Very kind welcome and knowledgeable. Very fast service and well done job by friendly people. Drop off service was also helpful and reliable. I will Very kind welcome and knowledgeable. Very fast service and well done job by friendly people. Drop off service was also helpful and reliable. I will recommend Brickell Mazda service Department very much. More

Smooth and trouble-less experience. I liked it a lot, no waiting time, very polite and efficient representatives, the address the problems (if any) and tell you what your car is getting I liked it a lot, no waiting time, very polite and efficient representatives, the address the problems (if any) and tell you what your car is getting done. Offer uber ride both ways and beverages. I'll definitely come back to service my car there. More