Brickell Mazda - Service Center

Poor employee experience I scheduled my appointment for the annual service and check the software in my car. During the service review they couldn't change the chip to fix the I scheduled my appointment for the annual service and check the software in my car. During the service review they couldn't change the chip to fix the software . But the agreement was that we could return next saturday and don't appointment was needed due that only job pending was change the chip . Summary short we arrived the second time the first representative tell us that with no appointment this service can't be done. We provided explanation about why we were there and the name of the Representative that supported us on previous week but he was off. After escalation to the management and 1 hour waiting they were asking if I paid for this software change, why the software change need to be done. Finally another hour waiting to do this and my feeling was that they are doing a favor to me . Really a terrible customer experience This was or first time and will be the Iast time in this Service Center. More

Fast, Courteous Service I had to have my immobile vehicle towed to the dealership. My appointment was two hours later than when I arrived. I thought I would just have to wait I had to have my immobile vehicle towed to the dealership. My appointment was two hours later than when I arrived. I thought I would just have to wait it out. Instead, I was seen by a service rep right away and told my car would be seen by the next available mechanic. I was out of there much sooner than expected. Everyone was friendly and professional. Definitely would recommend. More

Great service. The car drives great. Oil change and tires rotated. I asked them to fill up the tires with air and they did it. Some places will lie and say they did The car drives great. Oil change and tires rotated. I asked them to fill up the tires with air and they did it. Some places will lie and say they did but I always check after. More

Tony Was Great I was very impressed with Tony's service, he was very diligent and I was serviced on time and very fast. I really appreciated the ride with lift, this I was very impressed with Tony's service, he was very diligent and I was serviced on time and very fast. I really appreciated the ride with lift, this was awesome too! More

25K miles inspection and servicing. All went perfectly well as expected. Have had good experiences at Brickell Mazda since switching to them a few years ago. The courtesy Lyft service ho All went perfectly well as expected. Have had good experiences at Brickell Mazda since switching to them a few years ago. The courtesy Lyft service home between drop off and pickup is much appreciated. More

Service Visit Incredibly professional service by Mario Jr. and the team at Mazda Brickell Motors. Expectations were communicated clearly, and they followed through Incredibly professional service by Mario Jr. and the team at Mazda Brickell Motors. Expectations were communicated clearly, and they followed through on the service accordingly as promised. Would recommend to all. More

Great service The young man who assisted me was Eros. Very nice and explained everything he recommended. I used a coupon provided by the company to do an oil chan The young man who assisted me was Eros. Very nice and explained everything he recommended. I used a coupon provided by the company to do an oil change, alignment and tire rotation so it worked out and they even gave me ride home on Lyft due to the fact it would take a few hours to service the vehicle....and I don't live close. Thank you Brickell Mazda! More

oil and filter exchange Fantastic, Fast service and people are very kind. I've been taking my cars there for 5 years without complains. they always offer the best option. Fantastic, Fast service and people are very kind. I've been taking my cars there for 5 years without complains. they always offer the best option. More

Professional Dedication My visit started to be better after I met Anthony, he also had answers and advice about future services. Your Cafe is a nice touch!. My visit started to be better after I met Anthony, he also had answers and advice about future services. Your Cafe is a nice touch!. More

Recall Fast service and great communication. I like the attention given from the moment the customer walks in through the door. Would go back again soon. Fast service and great communication. I like the attention given from the moment the customer walks in through the door. Would go back again soon. More