Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,115 Reviews of Brickell Mazda - Service Center
Sort by
November 29, 2019
Service Center customer service Mr. Eros Cruz ist the best employee you have in Brickell Mazda! He is kind, knows his business, lets uou know what you ask him! He explained the invoi Mr. Eros Cruz ist the best employee you have in Brickell Mazda! He is kind, knows his business, lets uou know what you ask him! He explained the invoice and what has been done to better run your car!Congratulations for this young man! He is excellent!! More
by socio28
Verified CustomerEmployees Worked With
Cruz, Eros F.
November 27, 2019
Perfect service!!! I took in my vehicle in for a recall and an issue with the front brakes. My car would make a sound when performing parking lot maneuvers and it was re I took in my vehicle in for a recall and an issue with the front brakes. My car would make a sound when performing parking lot maneuvers and it was resolved quickly and efficiently. Definitely coming back for my maintenance services. More
by Dylanmuno01
Employees Worked With
Eros Cruz
November 27, 2019
Excellent Quick and professional. The guy who serviced me is very nice. And the coffee there is good too. I wait only 25 mins. I would like to visit again. Quick and professional. The guy who serviced me is very nice. And the coffee there is good too. I wait only 25 mins. I would like to visit again. More
by yxy490
Employees Worked With
November 27, 2019
Friendly and fast But mistake my appointment was schedule for the wrong dealership (GPS tracking on app fault), but the agent here helped me with the arrangement to get But mistake my appointment was schedule for the wrong dealership (GPS tracking on app fault), but the agent here helped me with the arrangement to get it done without loosing my trip. Thanks I really appreciate it. More
by vargas.grayfox
Employees Worked With
November 27, 2019
Good service Good service. Took a little more time than expected though. About 7 hours for service and a revision. The car was ok at the end l. Good service. Took a little more time than expected though. About 7 hours for service and a revision. The car was ok at the end l. More
by julianroblesch
Employees Worked With
Richard
November 27, 2019
Great service . Richard was very helpful and guided me through everything my car needed. Customer service was exceptional and the establishment is very clean. I wou . Richard was very helpful and guided me through everything my car needed. Customer service was exceptional and the establishment is very clean. I would highly recommend this place. More
by camibermudez
Employees Worked With
Richard
November 26, 2019
Just as expected but faster Got my 5k maintenance at Brickell Mazda, I had an appointment but I arrived almost 30 minutes early, the staff welcomed me and took me care of my car Got my 5k maintenance at Brickell Mazda, I had an appointment but I arrived almost 30 minutes early, the staff welcomed me and took me care of my car without any issues. They gave me a 2:30 hours expected service time, but in 1:45 minutes I had my car done with the service, washed and ready to go. No better outcome. More
by jhonnek7
Employees Worked With
November 26, 2019
Terrible oil change experience This was one of the worst oil change experiences I have ever had. I dropped my car off at 10:30 AM. When I got there, they wanted me to sit and wait t This was one of the worst oil change experiences I have ever had. I dropped my car off at 10:30 AM. When I got there, they wanted me to sit and wait to be helped. When I asked what I was waiting for, the girl said she was calling me a Lyft.. but I never asked for one or needed one. Many hours go by and I call around 4pm to see if my car is done because I haven't heard from them. They said they'll call me back because they aren't sure. No call back. I called again around 5PM and AGAIN he said he would call back. I asked what time they closed and the latest I could pick up my car considering it was getting close to closing time and I needed my car back that day (hence why I made an appointment in the first place but they clearly don't respect those timelines). I never received a call so around 7 I showed up to the dealership asking where my car was after having someone on the phone tell me everyone had left for the night and there was no way I could get my car. I was EXTREMELY upset at this point all things considered, and the general manger/owner was looking into the situation for me. He went and got my car and all he offered was an apology for an entire day wasted waiting for my car. I will literally never buy a car from here or get service from here again. Extremely inconsiderate, unprofessional, unapologetic for their mistakes. There are literally so many competitors, I'm not sure how you can afford to treat customers like this. More
by g.crockett1
Employees Worked With
November 25, 2019
Mazda Cx-5 Services Eros performed excellent service. Good experience. Sometimes it feels that a seller wants to get a commission and charge you expensive and unnecessar Eros performed excellent service. Good experience. Sometimes it feels that a seller wants to get a commission and charge you expensive and unnecessary things/parts/repairs. However, Eros gave me a sense to trust him. Nice service More
by CBRAVO
Employees Worked With
Eros Cruz
November 25, 2019
Excellent Service I came for routine service and because my engine light had come on the evening before. Eros explained everything clearly of what was expected. He pro I came for routine service and because my engine light had come on the evening before. Eros explained everything clearly of what was expected. He provided me with a Lift ride to work and back. He was courteous and very helpful. More
by ANAVARRETE2412
Employees Worked With
Eros Cruz
