Brickell Mazda - Service Center

Average or below average dealership. Very poor listening capacity and knowledge of their products. I had to correct them multiple times in what color combos and trims and engine specs co Very poor listening capacity and knowledge of their products. I had to correct them multiple times in what color combos and trims and engine specs come with what. Pretty shocking actually. I wonder how the test would look like if I gave them 30-35 basic questions quiz about their vehicles line up. Lack of integrity and loyalty & genuine interest in customer care and service. Only by a hair better than Ocean Mazda, (their sales is a joke) also below average, a bit worse though. It’s not always about the money, the customer will 99% tell you what they’re looking for and how to get there. I actually ended up buying a more expensive car at a different dealership. Still stayed with the brand because I love Mazda. Brickell Service department is solid, sales department very much below average. They don’t understand the fundamentals of client relationships, long term effects of their actions or inactions better yet. My-Ling Parra in sales is great, the rest need to training or work in hospitality and need more sales classes to get the idea in how to do business. Definitely needs improvement. If you’re expecting genuine interest and knowledge from the team at Brickell, don’t hold your breath. This is my 3rd Mazda and if I wasn’t as enthusiastic about the brand as I am, because there is competition, I’d be in a different marquee vehicle. More

The service was okay; I appreciated their effort, but the language barrier affected understanding and comprehension. It would also be beneficial to diversify the staff to serve a broader clientele better. language barrier affected understanding and comprehension. It would also be beneficial to diversify the staff to serve a broader clientele better. More

Víctor is always quick and knowledgeable. My experience bringing the car to service is always pleasant. Victor takes his time answering any questions, he is very profesional and a pleasure to My experience bringing the car to service is always pleasant. Victor takes his time answering any questions, he is very profesional and a pleasure to deal with. More

juan cil and eros cruz very nice peoples, Quite professional and very friendly in absolutely everything. professional and very friendly in absolutely everything. More

Amazing attention. Everything was perfect on detail and time. I got there on time and I dint have to wait a long time. Very convinient. Everything was perfect on detail and time. I got there on time and I dint have to wait a long time. Very convinient. More

Víctor was excellent person , Uber service was excellent too, I’m very happy with the dealer and my car . Thank you very much . too, I’m very happy with the dealer and my car . Thank you very much . More

Worst experience ever, terrible service, no accountability all. I will not recommend you to anyone accountability all. I will not recommend you to anyone More

I've never experienced such a seamless car buying experience. Myling and staff service was exceptional and made the experience well worth it and effortless. I'd recommend this team to anyone in the m experience. Myling and staff service was exceptional and made the experience well worth it and effortless. I'd recommend this team to anyone in the market looking to buy a car with a great deal. Thank you More

Excelente servicio como siempre , felicitaciones Víctor por tu compromiso y entrega para el cliente Gracias por tu compromiso y entrega para el cliente Gracias More

Eros and his colleagues are always very professional, fast and reliable. It’s always a positive experience. fast and reliable. It’s always a positive experience. More