Brickell Mazda

Worst experience ever Unprofessional team from sales persons to managers. Every time I came to the dealership to get things done (In which I paid for) it was an issue. I ca Unprofessional team from sales persons to managers. Every time I came to the dealership to get things done (In which I paid for) it was an issue. I came back at least 5 times just the get told to come another day, again and again. It took me over a total of 10+ times just to get one thing to me. I took me nearly 2 months just to get my dents done that was supposed to be done the following Monday after I got it. My car wasn't washed and filled with gas. I struggled to get scratches and bumper fixed, even though the agreement was written on paper, they told me they couldn't fix it. I had to reach out to a manager in person, who didn't even remember me when I walked in. Hours after I got my maintenance done, in which I ran over 1,500 past maintenance because they told they couldn't do the maintenance that I paid for, the TPS lights still popped on. There's more problems and side notes to this, but the gist of it is that this is the worst dealership to come to. i wouldn't recommend it to anybody and if I could I would return my car and never come back. More

Timely service, user friendly It was easy to book the appt online, and check in was simple once our advisor was ready. We appreciated the complimentary Lyft, as well as the option It was easy to book the appt online, and check in was simple once our advisor was ready. We appreciated the complimentary Lyft, as well as the option to text throughout service. We were told 2 hrs and it was right on time. However, we were told that it would be washed and vacuumed and it wasn’t. Other than that, the repair was for a recall so we assume all was taken care of as planned. Our advisor was friendly but it was not a warm welcome when you walked in the door for the other staff. No one really directed us for where to go or what to do. More

Poor employee experience I scheduled my appointment for the annual service and check the software in my car. During the service review they couldn't change the chip to fix the I scheduled my appointment for the annual service and check the software in my car. During the service review they couldn't change the chip to fix the software . But the agreement was that we could return next saturday and don't appointment was needed due that only job pending was change the chip . Summary short we arrived the second time the first representative tell us that with no appointment this service can't be done. We provided explanation about why we were there and the name of the Representative that supported us on previous week but he was off. After escalation to the management and 1 hour waiting they were asking if I paid for this software change, why the software change need to be done. Finally another hour waiting to do this and my feeling was that they are doing a favor to me . Really a terrible customer experience This was or first time and will be the Iast time in this Service Center. More

Excellent service, found exactly what I was looking for in a truck. They gave me a fair appraisal on my car and with no money down got me a good deal. Fiorella was more than helpful through the whole trade in a truck. They gave me a fair appraisal on my car and with no money down got me a good deal. Fiorella was more than helpful through the whole trade process! I would definitely recommend to anyone utilizing their sales representatives. More

Fast, Courteous Service I had to have my immobile vehicle towed to the dealership. My appointment was two hours later than when I arrived. I thought I would just have to wait I had to have my immobile vehicle towed to the dealership. My appointment was two hours later than when I arrived. I thought I would just have to wait it out. Instead, I was seen by a service rep right away and told my car would be seen by the next available mechanic. I was out of there much sooner than expected. Everyone was friendly and professional. Definitely would recommend. More

Great service. The car drives great. Oil change and tires rotated. I asked them to fill up the tires with air and they did it. Some places will lie and say they did The car drives great. Oil change and tires rotated. I asked them to fill up the tires with air and they did it. Some places will lie and say they did but I always check after. More

New CX-3 lease Needed a new car and the cx-3 looked like a nice one, got fast help, they took my old broken car for a nice price, and I got the lease price that was Needed a new car and the cx-3 looked like a nice one, got fast help, they took my old broken car for a nice price, and I got the lease price that was in accordance of what I expected. Was in and out in about 3 hours. So far the car is great. For now a good rating, hopefully they keep up the good service. More

Great way to earn lasting relationships ! Aimee Tase made us feel like we've known each other for a long time and that she was there to help us all the way. Great follow up afterwards to show Aimee Tase made us feel like we've known each other for a long time and that she was there to help us all the way. Great follow up afterwards to show that she really care about building a lasting relationship. Thank you Aimee! More

Liseth hizo un trabajo excelente Liseth es excelente!!! Felicitaciones por tan buen servicio! cumplió con todas las expectativas. Nunca había sido tan fácil hacer un léase. Gracias a Liseth es excelente!!! Felicitaciones por tan buen servicio! cumplió con todas las expectativas. Nunca había sido tan fácil hacer un léase. Gracias a ella. Muy buena calidad de persona More

Tony Was Great I was very impressed with Tony's service, he was very diligent and I was serviced on time and very fast. I really appreciated the ride with lift, this I was very impressed with Tony's service, he was very diligent and I was serviced on time and very fast. I really appreciated the ride with lift, this was awesome too! More