Brickell Honda - Service Center

got a wrong diagnostic, job not done, but charged anyways got a wrong diagnostic by the "supertechnician most qualified" they have there, and when I made a complain about it, the service manager, Julio gave m got a wrong diagnostic by the "supertechnician most qualified" they have there, and when I made a complain about it, the service manager, Julio gave me the most rude attention I have ever received , what do ne need to do to get a honest and respectfull service?, I have to find a way to cancel the service agreement I made with the and for which I paid already, but, Please, DO NOT GO To BriCKEll HONDA, you are going to be ripped off More

SERVICE SUCK I have take me car for one thing they work on other thing to get there money work out off the warranty went sometime they would no do anything to t I have take me car for one thing they work on other thing to get there money work out off the warranty went sometime they would no do anything to the car and the problem you first have taken the car for they don't want to fix it that is BRICKELL HONDA FOR YOU. VLAFOND More

I took my 2010 Honda Insight to Brickell Honda for a basic service oil change with tire rotation. After I left and was on the interstate, my car vibrated a lot so I called and was given a time to bring basic service oil change with tire rotation. After I left and was on the interstate, my car vibrated a lot so I called and was given a time to bring it back. When I came back, the mis-alignment had caused the tire to wear down to the threads and I had to pay for a new tire. Brickell Honda did not take responsibility. THEN, this is the worst, a month later I received this post-card in red and white bold letters that stated I there was a re-call and I needed to bring my car in ASAP. I called to ask what is the re-call about and I was told that they would tell me once I arrived and that their tech would also tell me about any other services which I may need. I called to speak with a manager to find out if this is a safety-recall that needed immediate service or if it could wait. I was told again that no one would tell me until I brought my car in. I called again and insisted on speaking with a manager who told me the same thing and then hung up on me! I filed a complaint with the Better Business Bureau to which they never responded. I wrote to Honda Corporate and they called to assure me that there was no safety re-call. What a scam from these slime bags! Also, they sometimes have a guy walk around in a doctor's coat to talk to people to, what can only guess, is to manipulate and intimidate people into buy more services and products. DO NOT GO THERE! More

I just want to recognize a great work performed by Oscar Sanchez (Service Manager). After an awful experience related to my previous car's battery that nobody knew how to deal with in a professional manne Sanchez (Service Manager). After an awful experience related to my previous car's battery that nobody knew how to deal with in a professional manner, Oscar, who had taken over the position just recently, managed to stand by the unkept promises I previously received from others, including a manager by the name of Luis. I was there twice before I met him, and all I got from their staff was pure bullshit around the bush. On my third "visit", ready to take legal action against this unprofessional staff, I met Oscar, who patiently reviewed the whole thing & made things straight. Thanks to his professionalism, a big trouble caused by his incompetent colleagues was finally resolved, and on my fourth "visit", almost two months after my first one & a lot of inconveniences, I received my refund. A big THANK YOU for you, Oscar. You are a very professional gentleman who stands by his word. Your managers should be very proud of having you working by their side. Best wishes, Joel More

We have had very bad experiences with this dealership. The prices they quote appear to be made up on the spot. We had a small weather strip on the passenger side sliding door of our Odyssey that needed r The prices they quote appear to be made up on the spot. We had a small weather strip on the passenger side sliding door of our Odyssey that needed replacement that was quoted for over $100 for parts and labor but a quick internet search showed the part is less than $15 and easily installed. A brake fluid replacement job was quoted for over $400 whereas we easily found a quote for $66.40 from an internet search (DriverSide.com). Also prior to this visit, we had a major service involving replacing spark plugs and timing belt and water pump. The timing belt and water pump cost over $1000 with parts and labor, yet today on Brickell's website they have a $389 special for the same job (labor included). I confirmed the latter price by calling the service department. The price includes all parts and labor. Even if this a Honda special, I fail to understand why they need to mark the price up by $600. I am open minded and a fair consumer but the last experience (quote for the weather strip and brake fluid) is the last straw. I would caution all customers to be wary of quotes given by this dealership. I went to this dealership because I saw good reviews. However, most of these reviews seem to be for minor work or new sales etc. We have done extensive work on our car and our experience has been horrible. I would say this is the worst dealership I have ever dealt with. More

Mario Murgado and Alex Andreas, the owners of the dealership, personally helped me with both buying and servicing my wife Honda Odyssey. They pick up and drop off her van and bring it back in perfect dealership, personally helped me with both buying and servicing my wife Honda Odyssey. They pick up and drop off her van and bring it back in perfect condition. I have never met a car dealer who is so committed to customers service and doing the right thing. i also love their cafe in their dealership because when i do have to bring the van in i can eat and use their free wi-fi to get work done while i wait for the car. More

I had the most pleasant experience at Brickell Honda, especially with Freddy in the service department. The seatbelt buckle in my Accord was defective and I took it there to have it replaced. I was surpr especially with Freddy in the service department. The seatbelt buckle in my Accord was defective and I took it there to have it replaced. I was surprised to find everyone to be very knowledgeable and polite. I'm very happy with the service I received. More

Great customer service!! Friendly and attentive staff, knowledgeable advisors, very convenient location and additional services, like cafeteria, well-stocked accessories' boutique, shuttle service, car re knowledgeable advisors, very convenient location and additional services, like cafeteria, well-stocked accessories' boutique, shuttle service, car rental, you name it, they have it! You can take your car for service with no hassles. Keep up the excellent service. More

honda motors and this dealer have not taken care of a defect my Element sc 2008 w/ 32000 miles has of excessive oil consumption/burning or wasting they don't know!they tried to fix it once, did'nt work n defect my Element sc 2008 w/ 32000 miles has of excessive oil consumption/burning or wasting they don't know!they tried to fix it once, did'nt work now they stat its normal my car waste 1 qrt. of oil every 1000 miles!i have gone to this dealer and the service writers are ALWAYS new so its very hard for anybody to want to take care of my major engine problem i have.everybody in this dealer is friendly and put on a smile but no results. More