Brickell Honda

I HAD MY FAIR SHARE OF USED CARS THAT WAS NOT RELIABLE IN THE PAST. BREAKING DOWN ON THE SIDE OF THE ROAD. GETTING MY CAR TOWED. WHEN PURSHASING A CAR, I DID NOT KNOW WHAT WAS THE MOST IMPORTANT CHECK LIST T THE PAST. BREAKING DOWN ON THE SIDE OF THE ROAD. GETTING MY CAR TOWED. WHEN PURSHASING A CAR, I DID NOT KNOW WHAT WAS THE MOST IMPORTANT CHECK LIST TO FOLLOW. NOW THAT I AM MARRIED,MY HUSBAND EDUCATED ME ON WHAT TO LOOK FOR WHEN IT COMES TO THE ENGINE. FURTHER MORE, OUR EXPIERENCE AT BRICKELL MOTORS WAS A 1ST RATE EDUCATIONAL EXPIERENCE FOR MY HUSBAND AND I. WE WERE PLEASANTLY PLEASED WITH THE KNOWLEDGE OF RAYDEL RODRIGUEZ. HE WAS NOT PUSHY OR OVERBEARING LIKE MOST CAR SALESMEN ARE. HE LISTEND TO THE NEEDS OF MY HUSBAND AND I. I EXPLAINED HOW FAR I WORKED FROM HOME AND THAT I NEEDED A CAR THAT HAS VERY LOW MILES, RELIABLE, DOES NOT BURN TOO MUCH GAS AND WE'RE PLANNING TO HAVE CHILDREN IN THE NEAR FUTURE. HE SHOWED US A CAR THAT WAS BEST SUITED FOR US. WHILE HE WAS SHOWING US THE NISSAN RAYDEL EXPLAINED THAT CARS ARE COVERED UP TO 60,000 MILES UNDER WARRANTY, ETC. WE WERE PLEASED THAT THE NISSAN HAD 17,000 MILES. WE TOOK IT FOR A SPIN AND WAS PLEASED. WE ASKED FOR A CAR FAX REPORT ON THE CAR AND HE GAVE IT TO US. STILL AFTER ALL THAT WE DID NOT WANT TO PURCHASE THE 1ST CAR WE SAW AND WANTED TO CONTINUE SHOPING ELSE WHERE JUST IN CASE WE FOUND A BETTER CAR. AFTER DAYS OF SHOPING MY HUSBAND AND I REALIZED THAT MOST USED DEALERS SHOWED US CARS THAT HAD 40,000+ MILES. WITH THESE HIGH MILEAGE WILL QUICKLY BRING ME TO 60,000 MILES WITHIN TWO MONTHS OR LESS. WE WENT BACK TO BRICKELL MOTORS AND SOUGHT RAYDEL AND PUCHASED OUR NISSAN. THANK YOU SO MUCH RAYDEL FOR LISTENING AND FOR MAKING OUR SHOPING EXPERIENCE PLEASANT. HE DESERVES A PROMOTION. EVENS AND JORELL ALEXY More

I would highly recommend Brickell Honda! After having several negative experiences with car dealerships in Miami which included blatant dishonesty and staff that were downright mean, I was skeptical to s several negative experiences with car dealerships in Miami which included blatant dishonesty and staff that were downright mean, I was skeptical to say the least. However, my experience at Brickell Honda was pleasant from the time I test drove the car to the time I drove it home. The gentleman that showed me the cars initially, Boris, was new at the dealership but was very knowledgable and if he did not know an answer, he asked one of his colleagues rather than make something up. I worked primarily with Mauricio Martinez who was at all times professional, fair and went above and beyond. Carlos Romero helped with the financial portion and he too was very pleasant and efficient. I never thought that buying a car could be so painless! More

Horrible! Don’t buy from the used vehicle ebay section of Brickell . This has been the worst experience for me buying a vehicle. This transaction has been a nightmare and when I did get the vehicle it is a p Brickell . This has been the worst experience for me buying a vehicle. This transaction has been a nightmare and when I did get the vehicle it is a piece of junk. I understand that this was a used truck but this is ridiculous. I will explain my experience with Brickell Honda of Miami: 1. HONESTY & INTEGRITY: This vehicle was listed on ebay and the auction stated that it was in Excellent Condition, Rust Free guaranteed, certified preowned inspected with a 30 money back guarantee. This vehicle was not in excellent condition and yes it has Rust and lots of it. 30 money back? What if shipping I paid for took 28 days to get it? Well the pictures were taken on a cloudy day so I could not tell if it was glossy so I guess that’s my fault “should have known better”. I specifically asked my sales man Matt if the paint is glossy because I could not tell from the pictures in the ebay listing; he assured me that it was high gloss. When I received this vehicle it appears that the previous owner had never put a coat of wax on it nor did the dealership. It had a heavily oxidized flat matte finish. Small spots of rust were also found on the body and heavy flaking rust is all over the undercarriage. I spoke with Mario Rodriguez about this and I explained that I paid $250 to have the paint restored and the body rust removed. Mario R. was apologetic and told me that they had fired the previous detailer for poor work. Also the pictures were deleted form the listing 1 week before I received the vehicle. Mario also told me the pictures were also deleted from his hard drive so I had nothing to compare to the actual vehicle. This I feel is an unacceptable excuse for my vehicle being in this condition. Have you ever had finger nail clippings and an emery board in the center counsel of your new vehicle when you first step in? What about your cars manual stuck in fast food barbecue sauce in your glove box? Were you ever able to tell that the previous owner had 2 dogs both a black dog and a white dog because of the amount of hair in the carpet and on the seats? Or were you ever able to tell that the owners small child sat in the rear right seat because of the amount of dried yogurt and crusty cereal found in that area? Not to mention the smell. This is like buying a pair of pants that some one tried on before you and left their brown smelly skid marks. The preowned inspection missed 2 cracked front turn signals with water in both of them, a half dead Wal-Mart battery that doesn’t hold a charge, leaking cv boots, both front and rear brakes are past the wear indicator and need to be changed, 3 blown speakers and rattling valves or lifters that make the engine sound like a diesel. Once again does this meet the criteria of excellent condition? 2. ETHICS: Beware that this transaction was not finished through ebay so I was not covered by any ebay protection policies. The auction was closed after I made a credit card deposit of $500. Brickell Honda has over 100 positive feedbacks on ebay; none of them are from a sale. All the feedback is from some one buying $1-2 trinkets to raise feedback score as a buyer. I was unable to see the feedback comments from brickell at the beginning of this transaction. I explained this to the salesman Matt and he said he would look into this issue. It was not until after I paid for the vehicle that Brickell Hondas feedback was able to be seen. Once again “I should have known better”. This ebay feedback practice is shady at the least. 3. PROFESSIONALISM: Brickell Honda needs to work on this area. Don’t blame the customer for your failures. The initial paper work emailed to me was so illegible I couldn’t read it and there was no way a bank would accept it. I was told the shipping took extra long because the vehicle paper work was not signed by me in time to release the vehicle to make the ship. How does FedEx get the customers address wrong when the dealership has a copy of my driver’s license with my current address and my ebay account has my address? I called FedEx, located my paper work, drove to the FedEx main facility, signed and returned shipped it same day. My credit card deposit was not refunded until I called 3 times. Then I got a notification by visa that I got charged an additional $500 from brickell after I requested my deposit back. I took another 3 phone calls and 2 weeks to get them to refund $1000 back to my credit card. It took over a month and a half to get the title for this vehicle. I had to track down the actual title clerk at Brickell and personally call her to get her to 2nd day air my paper work to my bank. I had this vehicle for 2 weeks without registration because I had no papers. 4. CUSTOMER SERVICE: When I called other numbers at Brickell to speak with a manager about this situation, I finally got hold of a manager by calling (305) 777-2992. I thought finally someone who might be sympathetic to the customer. I was wrong! This guy handed the phone to Mario Rodriguez within 5 seconds of my call. I could hear him over the phone telling Mario “you deal with this”. Wow! I was blown away. I’ve had it with this dealership. I guess in Miami the customer is just a dumb f@#k that you gotta deal with to get the money. I have had no remedy to this horrible deal with Brickell or with this horrible truck that im stuck with. Sad, but I recommend you buy from someone else. I do however have to give props to a salesman named JC. Even though he had nothing to do with this transaction every time I called him he helped. Thanks JC. If you want an experience a professional internet sale go check out North Texas Auto Imports. Those guys know what they are doing. Maybe they can give some classes to the employees of Brickell Honda Miami. More

Alex Andreu and Emil Kasumov were extremely helpful and very responsive to my questions. They made the car buying experience very pleasant and simple. It is clear that they take great pride in their repu very responsive to my questions. They made the car buying experience very pleasant and simple. It is clear that they take great pride in their reputation and treat their customers accordingly. I have no reservations about recommending Brickell Motors. More

We bought two cars from Emil Kasumov at Brickell Honda in the last couple of years and will soon be buying another one. We could not be happier with Emil, the dealership and the service we've received. Em the last couple of years and will soon be buying another one. We could not be happier with Emil, the dealership and the service we've received. Emil is a great guy and really easy to work with. He's always presented all information on the car, prices and fees in a clear and honest manner making everything easy. And he's always ready to solve any issue that might arise. Overall we are very happy with Brickell Honda. Emil and the rest of the team (both sales and and at the maintenance garage) are very nice and professional. We would have no doubts in recommending them. thanks. Pablo V. More

The experience was very professional. Not sure I got the The experience was very professional. Not sure I got the best deal possible. I'm not complaining. They need to make their money too, after all. Co The experience was very professional. Not sure I got the best deal possible. I'm not complaining. They need to make their money too, after all. Compared to the usual car dealer horror stories, these guys are as good as it gets. Friendly and helpful. Their post sales service is very good. This is the third Honda I buy from them. Say no more. More

A business is rated base on the people who works there and judging from my experience, they have a great dealer. The quality, the respect and promptness of the service and the way business is conducted m and judging from my experience, they have a great dealer. The quality, the respect and promptness of the service and the way business is conducted make me feel comfortable and also make me feel I was the only costumer around. I’ll recommend this dealer with no hesitation. More

This is how car buying should be! Brickell Honda not only beat the price I was given from other dealers but I needed the car fast and they made it happen without me having to step foot in the dealership only beat the price I was given from other dealers but I needed the car fast and they made it happen without me having to step foot in the dealership. We did everything over the phone and through emails. Within two days I had the car I wanted. They even delivered the car to my door. Now that is service! A huge "5 star" rating for Brickell Honda. Congratulations, Brickell Honda, for understanding how to make car buying pleasant. Duane Hall is the best. More

I was very pleased with the friendly and attentive service I recieved. The sales person (Frank Jimenez) was great. He was very knowledgable and provided me with the information I needed to make up m service I recieved. The sales person (Frank Jimenez) was great. He was very knowledgable and provided me with the information I needed to make up my mind without being pushy. Randy, a sales manager, and Carlos, in financing, were also great to deal with. I ended up purchasing two cars (an Accord and Pilot). Overall, Brickell Honda is my favorite dealership to deal with, they are professional and courteous. More

Carlos and Daniel were very friendly and accomodated me with everything I needed. I visited so many other dealers before I went to Brickell Honda and they were not as friendly and attentive. They worked wi with everything I needed. I visited so many other dealers before I went to Brickell Honda and they were not as friendly and attentive. They worked with me to meet my needs and made me feel as though they were truly trying to help me out and not "doing me a favor." Another dealership made me feel so bad awful because they were not attentive and even tried to trick me and I vow to never go to this dealer again and will definently recommend Brickell Honda to anyone. Thank you for you help! More