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Brickell Honda

Miami, FL

Overview
Employees
Reviews
Vehicles
4.3
4,328 Reviews
We are a family owned business. During your shopping experience you will usually find one of the owners at the dealership. If not you can always email them at aandreus@brickellmotors.com, rbarraza@brickellmotors.com or mmurgado@brickellmotors.com. We also pride ourselves on trying simplify the purchase experience including purchasing a car online. For that reason we created www.brickellhondadirect.com.
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690 Southwest 8th Street

Miami, FL

33130

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Showing 4,328 reviews

May 07, 2025

Quiero empezar diciendo que si hubiera leído los reviews que tiene este lugar no hubiera ido, acudí a este dealer como otras veces y fui atendida por el señor Brandon, los precios de este lugar así como lo More

by Silva.desing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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May 14, 2025 -

Brickell Honda responded

Estimada Silva, Lamento profundamente leer sobre su experiencia reciente y le agradezco que se haya tomado el tiempo de compartirla. Le ofrezco una sincera disculpa si sintió que no fue atendida con el respeto, la claridad o el profesionalismo que merece. En Brickell Honda, nuestro compromiso es brindar un servicio transparente y justo a todos nuestros clientes. Si en su caso hubo una falta de comunicación o un malentendido con respecto al precio o la atención recibida, queremos corregirlo. Le invito a que se comunique directamente conmigo a richard.bustillo@brickellhonda.com o con Curtis Thompson a través de www.curtisthompson.com para poder entender mejor lo sucedido y tomar las medidas necesarias para que esto no vuelva a repetirse. Valoramos a cada cliente que nos da la oportunidad de servirle y nos encantaría poder enmendar su percepción sobre nuestro equipo. Atentamente, Richard Bustillo Gerente General Brickell Honda

May 07, 2025

Good with this worker, but very bad with other Need more costumer service training Training More

by Omadago
Recommend Dealer
Yes
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May 14, 2025 -

Brickell Honda responded

Dear Omadago, Thank you for your feedback—we truly appreciate you recognizing the team member who provided good service. I’m sorry to hear the rest of your experience didn’t meet expectations. We take customer service seriously, and your comments help us identify where further training is needed. Please feel free to contact me directly at richard.bustillo@brickellhonda.com if you’d like to share more details. We’re committed to improving and ensuring every visit is a positive one. Sincerely, Richard Bustillo General Manager Brickell Honda

May 06, 2025

Ive been a customer here for a long time , i just had my car serviced here recently and for the first time i felt ripped off from Brandon, $400 for a flush is absolutely insane, I never paid that much befo More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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May 14, 2025 -

Brickell Honda responded

Dear Maria, Thank you for your loyalty over the years, and I’m truly sorry to hear that your recent service visit left you feeling disappointed. That is never the experience we want for our customers—especially someone who has trusted us for so long. Our goal is always to provide transparent pricing and clear communication before any work is performed. If that didn’t happen in your case, I sincerely apologize. I’d greatly appreciate the opportunity to speak with you directly to understand more and help correct the situation. Please contact me at richard.bustillo@brickellhonda.com so we can discuss this further. As a gesture of goodwill, I’d also like to offer you a future service discount to help offset your recent experience and hopefully restore your confidence in us. Thank you again for your feedback—we’re committed to doing better. Sincerely, Richard Bustillo General Manager Brickell Honda

May 05, 2025

I would so continue bringing my car for service and buy my next car from Brickell Honda. Wow! ?? More

by beatrizreyes1965
Recommend Dealer
Yes
Employees Worked With
wow! Orlando
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May 04, 2025

I went to brickell honda for service , i was overcharged for the service , i paid over $450 for each fluid change . After talking to a few people they couldn't believe how much they charged me , this is a More

by ronconidiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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May 04, 2025

That I had to involve Stephen was because of Edgar (finance manager). To quote Stephen, Edgar "tried to screw me out of money". Edgar, 10 12 days after paying for the car had not completed the trans More

by BRYANKANE97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephen Medina
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025

Fine after I had to speak to a manager because I was going to be charged for services that were not my responsibility More

by LAIDA CARRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025

Really really bad service at this dealership. some of the team members are highly unprofessional. More

by Fabiana Lima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susana Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025

Somos clientes de ustedes hace un tiempo y realmente estamos felices sin contar con la ayuda de nuestro vendedor estrella Heesel que siempre agradecidos con el y con la honda More

by YORNIELCURBELO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hessel Suárez Casanova
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May 01, 2025

Quiero alertar a todos que los precios en este lugar son los mas caros del país, mi esposa llevo el carro a su servicio regular y el representante que la atendió (Brandon) trató de venderle servicios que el More

by Jtaudioperformance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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