Briarwood Ford - Service Center

Customer Service Briarwood Ford has the best Service Center Rep in Paul Mazzara. He has an unwavering commitment to customer service and creates an environment that p Briarwood Ford has the best Service Center Rep in Paul Mazzara. He has an unwavering commitment to customer service and creates an environment that puts customers at ease. Always responds back in a timely manner and communicates in a way that I can understand what services are needed and why. He listens attentively, and uses tact and diplomacy to find common ground to achieve a win, win outcome. He is able to handle a high-volume workload and still maintains his customer service focus. Yea Briarwood Ford, you’re the best. Cindy Saline, MI More

I am a salesman on the road, and my car broke down on 3/19/14. Paul Mazzara immediately secured a rental car for me so I could continue to make sales calls for the next couple days. Then he proceeded to 3/19/14. Paul Mazzara immediately secured a rental car for me so I could continue to make sales calls for the next couple days. Then he proceeded to have my car diagnosed and serviced by 6PM on 3/20/14. I feel this is professional service above and beyond my expectations. Lee Walski. More

I just picked up my 2013 Focus from service after a very lengthy diagnosis and confirmation of my concern. This is where I met Jeff the Service Manager. He took the time after repairs to explain what was do lengthy diagnosis and confirmation of my concern. This is where I met Jeff the Service Manager. He took the time after repairs to explain what was done diagnostically and at first they could not confirm the issue. Well Jeff did not stop there. He actually offered to drive my car home because most of the concern happened first thing in the morning. The next morning, (first thing), Jeff was on the horn discussing with me that the efforts paid off in finding my concern. After repairs, not only did ne replace the gas used, he had more put in the car and had it washed, (HAND WASHED). Right from the beginning, Andrea the service writer, kept me in the loop from start to finish which is why I come to her for serveral years. It is for these reasons.. Jeff, Andrea and the techs. that I continue my business here. There are many Ford dealers that get bashed in ratings due to their conduct, NOT the Brand. These dealers should learn from Jeff and Andrea and he crew in the Service Department..Jeff, YOU DA MAN! More

Issue with a 2012 focus that the dealer I bought it from had for over a week and never could find the problem. Took it here to Briarwood Ford and within 4 days had it all taken care of. Everything was under had for over a week and never could find the problem. Took it here to Briarwood Ford and within 4 days had it all taken care of. Everything was under warranty and to date has had no issues at all. Great service work and over all great dealership. During the stay we walk around of course and everything was clean and employees where all very nice to wrok/talk with. More

These two employees helped me with service on my used GMC vehicle. My wife bought her car there and had a good experience and I was looking for a good place for service so I tried Briarwood. Pat Collins an vehicle. My wife bought her car there and had a good experience and I was looking for a good place for service so I tried Briarwood. Pat Collins and Matt Foley did an excellent job of getting me in and out quickly and for a fair price. I couldn't be more pleased. The service was better than the GMC dealer in town gave me! More

One of the worst service experiences of my life. Paul and Mark did not return calls in a timely fashion and failed to deliver on their commitments. and Mark did not return calls in a timely fashion and failed to deliver on their commitments. More