Briarwood Ford

Briarwood Ford is a top-notch Ford dealership that provides a great car-buying experience, with skilled sales staff, management, and service technicians. I have purchased three cars from Briarwood For provides a great car-buying experience, with skilled sales staff, management, and service technicians. I have purchased three cars from Briarwood Ford in the last 16 years. Each purchase--an Escape, a Taurus, and an Edge--provided me with a solid, reliable car for a fair price. My most recent purchase was a 2011 Ford Edge. Both Chris Brown and Steve Whitener were delightful, knowledgeable sales people to work with. The servicing of my vehicles has always been professional and prompt. Briarwood Ford is the dealership I go to for ethical, professional treatment in the car-buying and car-servicing experience. Marcia Hissong More

Just a great experience. Timely, friendly, professional service at a reasonable rate. That's hard to find today! I made the appointment online (which is an excellent option), dropped the car off at the s service at a reasonable rate. That's hard to find today! I made the appointment online (which is an excellent option), dropped the car off at the specified time (which only took a few minutes), received a phone call when the car was done (earlier than expected), and picked the car up! That's it! More

I had been having trouble with my 2003 Ford Expedition,it seemed every time it rained it would start acting up. After replacing several coil packs, the alternator twice, the processor, our local mechanic sa seemed every time it rained it would start acting up. After replacing several coil packs, the alternator twice, the processor, our local mechanic said take it to Briarwood so I did and it was the best thing I did. Andrea took the time to communicate, actually to just listen to me. To listen to what had been happening with the car which she then took to the mechanic and as soon as he heard one of the things we discussed of many he was able to zero in on what the problem was and diagnose it correctly finally!!! and fix it. Maybe I needed all of the coil packs and the 2 alternators and the processor but maybe I didn't, next time I'll know for sure because you can bet I'll be calling Andrea at Briarwood Ford when I need service. As a female it is nice to be able to go into a dealership for service and not be "talked down to" as happens so many times in other places. Good job Andrea and Briarwood Ford. Thank You Debi Batey More

Tom took a lot of time with us. We contacted him in October of 2010 and just could make the payments works because of too much owed on the car we were trying to trade in. We stopped by this weekend (5 October of 2010 and just could make the payments works because of too much owed on the car we were trying to trade in. We stopped by this weekend (5/7/11) and we worked through several different options and came up with the purchase of a beautiful 2011 Mustang. Thank you Tom. More

My car wouldn't start, I called Briarwood Ford at 9am had the car in at 10. They had a new starter on hand and the car was fixed by 1:30. I have been having my car serviced by Briarwood Ford for about 10-1 the car in at 10. They had a new starter on hand and the car was fixed by 1:30. I have been having my car serviced by Briarwood Ford for about 10-11 years and yet again great service, thank you Andrea. More

I have serviced my 2000 windstar at Briarwood Ford since 2000 & I have always used Andrea Kanerva as my service contact/write up person. She has always provided me with the appropriate information that allo 2000 & I have always used Andrea Kanerva as my service contact/write up person. She has always provided me with the appropriate information that allows me to make good decisions in regard to my v ehicle. Andrea is honest & a pleasure to work with when I need maintenance. She is the attraction for me at Briarwood Ford Service department!! More

By far... THE WORST experience with a service department that I have ever had the displeasure of dealing with. i would never, ever even think about using them or recommending them to anyone. They not on that I have ever had the displeasure of dealing with. i would never, ever even think about using them or recommending them to anyone. They not only ruined my car the first time they claimed to fix it, they made it worse and more expensive to repair and then when all was said and done, the overall damage that was done to my vehicle was beyond comprehension. DO NOT EVER USE Briarwood Ford Service! More