Briarwood Ford

I recently bought a 2013 Ford Fusion Hybrid from Ed May at Briarwood Ford and I couldn't have been more pleased with my experience. I live in Lake Orion, MI which is quite a drive from Briarwood, but Ed i at Briarwood Ford and I couldn't have been more pleased with my experience. I live in Lake Orion, MI which is quite a drive from Briarwood, but Ed insisted that the drive would be worth the service that I would receive. He did not disappoint. I had previously had a dealing with another dealership that was less than desirable and came in with low expectations. Fortunately, Ed was extremely reliable and took great care of me. I called the evening prior to coming down and told Ed what I wanted, he set the car aside for me and I came down and made the seamless purchase first thing the next morning. After we returned from a test drive of the car, Ed (NOT ME!!!) noticed a nail in the rear tire of the car. He immediately had the service department take the car back and put a brand new tire on. I was extremely impressed with his honesty, communication, and customer service. Without a doubt I would recommend Ed and Briarwood Ford to anyone in the state of Michigan. I have hundreds of dealerships around my home, but if I were to purchase another vehicle, I will be driving down to Saline to visit Ed and Briarwood. More

I needed to replace my 10 y/o Jeep Liberty, hopefully with something more fuel efficient. My daughter suggested looking at the Ford C-MAX. Although I was prepared NOT to like it, I respected her opinion with something more fuel efficient. My daughter suggested looking at the Ford C-MAX. Although I was prepared NOT to like it, I respected her opinion and stopped at another dealer (closer to my office) first. I drove the C-MAX first and was pleasantly surprised. I drove a 2013 Escape, and was equally surprised..... I liked the C-MAX better! There were several features from my Jeep that I wanted to carry over to my new vehicle.....one was heated leather seats. The sales representative at the other dealership said the C-MAX was not available in leather yet. We left, had lunch, and then went to Briarwood Ford in Saline. While we were looking in the lot, Mark Garcia came out and introduced himself, and, upon learning my requirements, immediately took me to see a C-MAX with heated leather seats! We drove it and both my husband and myself were sold. The handling, interior, technology, and ride, were all superior. After searching with Mark online to find the color/amenities I wanted, we decided to special order one, which could take 6 weeks or more. From the point of order to picking up my new C-MAX last night my experience with Briarwood Ford in general, and Mark Garcia in particular was excellent. Mark gave me his direct line, cell phone, and email and encouraged me to call/email with any questions. And I did...probably more than he expected....but he graciously took each call, responded to each email and answered all my questions. Financing was arranged with ease and Mark took special care to make sure I understood the basic working of the new technology in the C-MAX before I left the lot last night. I'm confident that Mark will be there if/when I have more questions in the future. I couldn't be more pleased with the car, my experience with the dealership, and Mark. I will happily recommend Briarwood and Mark to friends and family. More

If you're a 20-something like me, you may have had some trouble trying to purchase a car from an Ann Arbor dealership. I looked around at reviews online and saw that Briarwood had a good reputation - it's trouble trying to purchase a car from an Ann Arbor dealership. I looked around at reviews online and saw that Briarwood had a good reputation - it's deserved. I recently purchased a 2013 Ford Focus hatchback (manual transmission) from there, working with Mark Garcia - I can't be more pleased about the experience! Mark started working on my online inquiry before he ever got me on the phone - he worked quickly to find the car that I wanted, and got it delivered, and got all my financing worked out ahead of time so that on the day of purchase, it went smoothly (the financing person did try to sell me on the extended warranty, though). Mark even mailed back a CD I'd forgotten in my trade-in. More

When I was looking for a 2013 Ford Escape, I contacted several dealers. I sent in a very specific list including all the features I needed. Since I was asking for a 2.0 L AWD Escape, other dealers all tri several dealers. I sent in a very specific list including all the features I needed. Since I was asking for a 2.0 L AWD Escape, other dealers all tried to sell me a model with towing package. Ed was the only sales representative who went the extra mile and found me an Escape SEL with exactly the features I asked for. He also helped me get a rebate that other dealers did not mention. And the buying experience is very smooth. No extra hassle, just simply walk in with all the document, get the loan and pay the down payment. Ed knows his job, which means, he knows the cars he is selling. If you are not sure about what model you want to get, he can give very specific suggestions. If you know exactly what you want to get, he respects your choice and will help you find that vehicle without trying to throw in extra features you do not need. That is why I give Briarwood Ford and Ed the highest rating. More

The sales person (David Crisp) was friendly and and explained most things in detail. The prices (both new one and the trade in) were satisfactory. However, I was disappointed when I received a car th explained most things in detail. The prices (both new one and the trade in) were satisfactory. However, I was disappointed when I received a car that already has over 260 miles on it. He was not clear explaining why the brand new car has so high miles. If I already did not sign every documents I would not have accepted this car. More

Went in with an idea of what I wanted with a trade-in vehicle. They gave me about the KBB trade-in value without any hassle. Even though I had an idea of what I wanted, David presented several other opti vehicle. They gave me about the KBB trade-in value without any hassle. Even though I had an idea of what I wanted, David presented several other options and then additional features of each. He presented each one and their packages in a friendly manner and asked what did I want exactly from a new car. After discussing options and packages and taking away extra ones, and adding others, we finally got one all ordered. He kept me informed of the status from ordering, to production, to delivery. He helped with everything. From lining up the paperwork, insurance, all the way until the final details were ready to go. David was extremely helpful in every step along the way and helped answer any and all questions I threw at him. More

Everything about buying my new 2013 Ford Fusion from Ed May was exemplary. From the beginning, he said his goal was to make my purchase experience the easiest I'd ever had, and he succeeded. From initia May was exemplary. From the beginning, he said his goal was to make my purchase experience the easiest I'd ever had, and he succeeded. From initial contact, to a very competitive quote (I ended up getting the X plan non-negotiable price, but before then, I appreciated that he did not play games with pricing), through followups on when the car would arrive, to final signing, Ed kept me updated with well-written, timely emails. When I had specific concerns and questions, he addressed them immediately to my satisfaction. I was impressed by his great attitude, enthusiasm and willingness to go the extra mile (literally -- he personally offered to drive out from Saline to Troy to pick me up when I did not have transportation). I give Ed May my highest recommendation -- I'd definitely buy from him again. More

I just took delivery of a 2013 Ford Escape SE. I worked with David Crisp. I could not be happier with the vehicle, with David or with Briarwood Ford. The entire process was like clock work. David was very with David Crisp. I could not be happier with the vehicle, with David or with Briarwood Ford. The entire process was like clock work. David was very professional, he was thorough and consistent in his follow-up. He worked hard to find the exact vehicle I requested. The delivery process was the smoothest I have ever experinced, all the paperwork was prepared before I arrive and all of it was accurate. The only suprise was that the payment was a few dollars per month less than David had promised. All of the vehicles functions and features were explained to me in detail and the more complex ones demonstrated. I would highly reccomend David and Briarwood Ford to friends and family! More