Briarwood Ford

If you're a 20-something like me, you may have had some trouble trying to purchase a car from an Ann Arbor dealership. I looked around at reviews online and saw that Briarwood had a good reputation - it's trouble trying to purchase a car from an Ann Arbor dealership. I looked around at reviews online and saw that Briarwood had a good reputation - it's deserved. I recently purchased a 2013 Ford Focus hatchback (manual transmission) from there, working with Mark Garcia - I can't be more pleased about the experience! Mark started working on my online inquiry before he ever got me on the phone - he worked quickly to find the car that I wanted, and got it delivered, and got all my financing worked out ahead of time so that on the day of purchase, it went smoothly (the financing person did try to sell me on the extended warranty, though). Mark even mailed back a CD I'd forgotten in my trade-in. More

When I was looking for a 2013 Ford Escape, I contacted several dealers. I sent in a very specific list including all the features I needed. Since I was asking for a 2.0 L AWD Escape, other dealers all tri several dealers. I sent in a very specific list including all the features I needed. Since I was asking for a 2.0 L AWD Escape, other dealers all tried to sell me a model with towing package. Ed was the only sales representative who went the extra mile and found me an Escape SEL with exactly the features I asked for. He also helped me get a rebate that other dealers did not mention. And the buying experience is very smooth. No extra hassle, just simply walk in with all the document, get the loan and pay the down payment. Ed knows his job, which means, he knows the cars he is selling. If you are not sure about what model you want to get, he can give very specific suggestions. If you know exactly what you want to get, he respects your choice and will help you find that vehicle without trying to throw in extra features you do not need. That is why I give Briarwood Ford and Ed the highest rating. More

The sales person (David Crisp) was friendly and and explained most things in detail. The prices (both new one and the trade in) were satisfactory. However, I was disappointed when I received a car th explained most things in detail. The prices (both new one and the trade in) were satisfactory. However, I was disappointed when I received a car that already has over 260 miles on it. He was not clear explaining why the brand new car has so high miles. If I already did not sign every documents I would not have accepted this car. More

Went in with an idea of what I wanted with a trade-in vehicle. They gave me about the KBB trade-in value without any hassle. Even though I had an idea of what I wanted, David presented several other opti vehicle. They gave me about the KBB trade-in value without any hassle. Even though I had an idea of what I wanted, David presented several other options and then additional features of each. He presented each one and their packages in a friendly manner and asked what did I want exactly from a new car. After discussing options and packages and taking away extra ones, and adding others, we finally got one all ordered. He kept me informed of the status from ordering, to production, to delivery. He helped with everything. From lining up the paperwork, insurance, all the way until the final details were ready to go. David was extremely helpful in every step along the way and helped answer any and all questions I threw at him. More

Everything about buying my new 2013 Ford Fusion from Ed May was exemplary. From the beginning, he said his goal was to make my purchase experience the easiest I'd ever had, and he succeeded. From initia May was exemplary. From the beginning, he said his goal was to make my purchase experience the easiest I'd ever had, and he succeeded. From initial contact, to a very competitive quote (I ended up getting the X plan non-negotiable price, but before then, I appreciated that he did not play games with pricing), through followups on when the car would arrive, to final signing, Ed kept me updated with well-written, timely emails. When I had specific concerns and questions, he addressed them immediately to my satisfaction. I was impressed by his great attitude, enthusiasm and willingness to go the extra mile (literally -- he personally offered to drive out from Saline to Troy to pick me up when I did not have transportation). I give Ed May my highest recommendation -- I'd definitely buy from him again. More

I just took delivery of a 2013 Ford Escape SE. I worked with David Crisp. I could not be happier with the vehicle, with David or with Briarwood Ford. The entire process was like clock work. David was very with David Crisp. I could not be happier with the vehicle, with David or with Briarwood Ford. The entire process was like clock work. David was very professional, he was thorough and consistent in his follow-up. He worked hard to find the exact vehicle I requested. The delivery process was the smoothest I have ever experinced, all the paperwork was prepared before I arrive and all of it was accurate. The only suprise was that the payment was a few dollars per month less than David had promised. All of the vehicles functions and features were explained to me in detail and the more complex ones demonstrated. I would highly reccomend David and Briarwood Ford to friends and family! More