Briarwood Ford

I have worked with David Crisp for about a year and a half and he has proven time and time again that he has my interests in mind. He has worked successfully on difficult searches, created super deals o half and he has proven time and time again that he has my interests in mind. He has worked successfully on difficult searches, created super deals once he knew me, and has never over sold me. I enjoy his sincere passion for his product (ask him any tech or accessory question---he will nail it) and and the true desire he has to put the pieces on a sale just according to my wishes. I would highly recommend giving David a call. More

I would like to start off by saying I'm not sure which rep. we dealt with, but he was very nice. I had to pick one to complete the review. The staff was very friendly and they were able to get us which rep. we dealt with, but he was very nice. I had to pick one to complete the review. The staff was very friendly and they were able to get us a great deal on a used truck with a warranty that we purchased separately. About a week after we purchased the truck my fiance noticed that one of the pumps in the engine was leaking so we took it back up to the dealership. They told us it would be about $100 just to run diagnostics to see what part wasn't working, even though we told them what part was leaking and we had the warranty. They explained that they don't honor the $0 diagnostic part of the warranty, but we could take it somewhere else that may. They then went on to tell us that if the pump in question was leaking, it would be about another $200 to replace. We looked up the part online and found that the pump sells for $40 and immediately took the truck back before they could charge us anything. We found that there was a sealant put in the pump to disguise the leak. I don't want to accuse them of putting this in there because we don't have proof, but it did sit at their dealership for a while before being sold and the employees were taking the truck home for their own use. I know this because they removed the hitch as soon as we signed the paperwork and when we asked why, they sales person said it was because it didn't come with the truck, but was being used by one of the employees that had put the hitch on there. Because of their lack of willingness to fix an issue that was obviously wrong when we purchased the truck, I would not recommend this dealership to anyone. More

Issue with a 2012 focus that the dealer I bought it from had for over a week and never could find the problem. Took it here to Briarwood Ford and within 4 days had it all taken care of. Everything was under had for over a week and never could find the problem. Took it here to Briarwood Ford and within 4 days had it all taken care of. Everything was under warranty and to date has had no issues at all. Great service work and over all great dealership. During the stay we walk around of course and everything was clean and employees where all very nice to wrok/talk with. More

I stopped by Briarwood Ford in early May to browse around, because I was thinking of trading in my Escape for a new car. Sam Falk came up to me while I was looking at the new Taurus and wanted to kno around, because I was thinking of trading in my Escape for a new car. Sam Falk came up to me while I was looking at the new Taurus and wanted to know if he could help me. He is a very, very nice and kind man, and I said okay. I ended up driving two different Taurus's, a new Escape and the Edge, of which I always wanted since they first came out. I did decide to buy the Edge. He really helped me out a lot for finding the right finance company to go through and the best percentage rate. He really went out of his way to help, as I am sure he does with every customer. I would highly recommend Sam for their dealer. When I decide to trade again, which is every three years or so, I would, without a doubt, go back to Sam Falk. He is the best. Sincerely, Carol Evans More

Dave was very helpful. He worked with us and we had to do very little to buy the car. We talked over the phone and made a time to visit the dealership. He was there waiting for us. Every step was quick quick very little to buy the car. We talked over the phone and made a time to visit the dealership. He was there waiting for us. Every step was quick quick and at the end of the day we got a new car for a good price and no headache. More

Dealing with Tom Madigan at Briarwood Ford is the reason we did business and will continue to do business with Briarwood Ford. He was able to get us into the car we wanted, even though we had some troubles we did business and will continue to do business with Briarwood Ford. He was able to get us into the car we wanted, even though we had some troubles with financing, he went above and beyond to ensure we could get financed, stay within our payment and get in the car we wanted. Excellent service and a great dealership to work with. Look forward to work with them again when we decide to purchase another vehicle. More

Brandon and all the management were very nice and honest. I felt very welcome there and that's not always easy being a woman looking for a car but they were all great. I am definitely going back for my next I felt very welcome there and that's not always easy being a woman looking for a car but they were all great. I am definitely going back for my next new car! Best experience buying a car...thank you Brandon Coy and Briarwood Ford!! More

Or family purchased two cars at the time of our visit and David Crisp was very patient and kind with all of us. The both of us got great service. David Crisp was very patient and kind with all of us. The both of us got great service. More

Horrible never again will I buy a Car from Briarwood Ford in Saline bad service, horrible experience all around our car has been in the shop 4 times in 2mts. We just bought the car 2 months ago. Even after in Saline bad service, horrible experience all around our car has been in the shop 4 times in 2mts. We just bought the car 2 months ago. Even after putting this review up they have been calling asking us to take this off. That is the only reason they called not to ask about our car. I'm sorry I'm saying my opinion and people need to know so they don't end up in the same situation. I recommend that you go somewhere else to buy a car. Everyone we have talked to all say the same thing has happened with them, they always beat around the bush. I called yesterday because there is something going on with our ball joints we believe (not wanting to drive, because We don't want to wind up hitting someone or hurting someone). I told the gentlemen Bruno about our issue his response " we can't fix the car over the phone" this is not helpful response this was a smart remake that was not appropriate. More

A friend referred David Crisp.. She said he is the nicest & most helpful guy she knows.. so true! Will definerly refer him! Thank you David! & most helpful guy she knows.. so true! Will definerly refer him! Thank you David! More