Briarwood Ford

Extraordinary Service! I grew up in Saline but now live in Chicago, where I have learned the hard way that big city dealerships don’t always have the customer’s best interes I grew up in Saline but now live in Chicago, where I have learned the hard way that big city dealerships don’t always have the customer’s best interests in mind. As a result, I travel 250 miles to get my car needs taken care of at Briarwood Ford. Paul Mazzara always provides excellent customer service, working with me to proactively take care of maintenance needs before major problems arise. I never hesitate to call Paul from Chicago and ask about issues that come up with the car. He is responsive and he offers excellent advice and explanations on how to resolve mechanical problems and when to plan for more routine services. I value Paul’s knowledge as well as his kindness and pleasant nature. I trust him for good car advice and would highly recommend him. He’s really the greatest! More

Paul Mazzara is the BEST! Briarwood Ford is the BEST! Paul Mazzara, in service, is the GREATEST! My family has gone to Briarwood Ford for many years and we are always satisfi Briarwood Ford is the BEST! Paul Mazzara, in service, is the GREATEST! My family has gone to Briarwood Ford for many years and we are always satisfied customers and feel like we are treated like family. Paul has a wonderful personality, is always friendly and has incredible customer service skills. He goes above and beyond our expectations. Thank you, Paul, for everything! More

Customer Service Briarwood Ford has the best Service Center Rep in Paul Mazzara. He has an unwavering commitment to customer service and creates an environment that p Briarwood Ford has the best Service Center Rep in Paul Mazzara. He has an unwavering commitment to customer service and creates an environment that puts customers at ease. Always responds back in a timely manner and communicates in a way that I can understand what services are needed and why. He listens attentively, and uses tact and diplomacy to find common ground to achieve a win, win outcome. He is able to handle a high-volume workload and still maintains his customer service focus. Yea Briarwood Ford, you’re the best. Cindy Saline, MI More

Dealer rating I connected with Jim, internet manager for dealership and he set me up with David Crisp. The transaction was completely pain free. Courteous and frien I connected with Jim, internet manager for dealership and he set me up with David Crisp. The transaction was completely pain free. Courteous and friendly and so helpful in setting up my lease package. Walking me thru the start up, helping me sync phone etc. I was impressed with the cleanliness and orderly appearance of showroom. Everyone was working with a customer. That was a big impression. Thank you for putting me in a new Ford Escape SE. I will recommend Briarwood Ford to my friends. Randall H. Johnson Saline, MI More

Oustanding Experiences Dealing with Briarwood Ford I have had outstanding experiences dealing with Briarwood Ford since the mid-eighties. From our first sleek, sporty and practical Probe to a fun fil I have had outstanding experiences dealing with Briarwood Ford since the mid-eighties. From our first sleek, sporty and practical Probe to a fun filled Conversion van when the family was getting very active and I needed room for the gear of coaching baseball, basketball and soccer and later to the sporty Mustang my wife loved to drive so much. Later my son who had just graduated college had the privilege of buying the first beautifully redesigned and added power under the hood 2004 Mustang that the dealership received. Most recently, we did our first lease deal with the 2014 Focus that my wife and I who are downsizing not only our car but home just love. In all our dealings we have found the staff to be well above average in their knowledge of product and choices, and most importantly their sincere effort to put customer concerns first. Recently, I had my first dealings with the body shop. The work they did for me was beyond outstanding. This dealer is top drawer in every way. I see they just won the prestigious Ford Motor Presidents Award. I am not at all surprised. Do your self a favor and seek out the good people at Briarwood Ford. More

I am a salesman on the road, and my car broke down on 3/19/14. Paul Mazzara immediately secured a rental car for me so I could continue to make sales calls for the next couple days. Then he proceeded to 3/19/14. Paul Mazzara immediately secured a rental car for me so I could continue to make sales calls for the next couple days. Then he proceeded to have my car diagnosed and serviced by 6PM on 3/20/14. I feel this is professional service above and beyond my expectations. Lee Walski. More

I just picked up my 2013 Focus from service after a very lengthy diagnosis and confirmation of my concern. This is where I met Jeff the Service Manager. He took the time after repairs to explain what was do lengthy diagnosis and confirmation of my concern. This is where I met Jeff the Service Manager. He took the time after repairs to explain what was done diagnostically and at first they could not confirm the issue. Well Jeff did not stop there. He actually offered to drive my car home because most of the concern happened first thing in the morning. The next morning, (first thing), Jeff was on the horn discussing with me that the efforts paid off in finding my concern. After repairs, not only did ne replace the gas used, he had more put in the car and had it washed, (HAND WASHED). Right from the beginning, Andrea the service writer, kept me in the loop from start to finish which is why I come to her for serveral years. It is for these reasons.. Jeff, Andrea and the techs. that I continue my business here. There are many Ford dealers that get bashed in ratings due to their conduct, NOT the Brand. These dealers should learn from Jeff and Andrea and he crew in the Service Department..Jeff, YOU DA MAN! More

David Crisp has helped us now with the purchase of two vehicles and does an exceptional job at finding the vehicle for your needs. Very personable and always making sure that you're satisfied with your pu vehicles and does an exceptional job at finding the vehicle for your needs. Very personable and always making sure that you're satisfied with your purchase. He is there if you have any concerns or needs to help in every he can. It's great to have a salesman that I can call a friend! More

I just bought a new car from David who is nice and friendly during the test drive. The new car at this dealership also feels better during my test drive compared with other ones at other dealership. H friendly during the test drive. The new car at this dealership also feels better during my test drive compared with other ones at other dealership. He showed me quite a few details of the new car and he helps me to combine my coupons and get me $3250 off the original invoice price which is great experience. More