Briarwood Ford

We had an amazingly positive experience with Briarwood Ford. They retrieved the exact 2013 F-150 we were looking from a dealer about 50 miles away and held it on their lot for almost a month while we got Ford. They retrieved the exact 2013 F-150 we were looking from a dealer about 50 miles away and held it on their lot for almost a month while we got our paperwork together. When the truck was delivered it was spotless and had a full tank of gas that showed over 500 miles until empty. David Crisp, our salesman, understands the Sync system very well and spent over an hour showing us everything the truck could do. The sales manager Tom Bicknell made the entire process very easy and made sure all the paperwork was taken care of before we arrived. We spent less than 20 minutes completing the transaction. Briarwood is a great local dealer who always has someone there to help you when you arrive. They will also leave you alone if you just want to look around. We have had a great experience with Paul Mazarro in the service department. Paul really cares that you get what you need when you need it. He stayed in touch with us everyday while our previous truck was in for service so we knew exactly what was going on and when to expect it. He explains what is needed to fix the vehicle and won't try to sell you something you don't need. Paul is a real car guy and we don't mind going in for service because it's always been a good experience. More

When looking for a new vehicle we contacted several dealerships. We found Tom Madigan at Briarwood Ford to be extremely knowledgeable and helpful. We do not appreciate aggressive sales people who pre dealerships. We found Tom Madigan at Briarwood Ford to be extremely knowledgeable and helpful. We do not appreciate aggressive sales people who pressure you into making a quick decision and found Tom to be patient and informative without pressure tactics. We took our time and made an informed decision with Tom's assistance. Tom is indeed an asset to Briarwood Ford. We are so pleased with the whole experience and love our new Escape. More

Thank you Ruskin for showing Tom & I the best Ford that would suite our purpose. I will see you Monday to seal the deal with of course Toby ha sthe final say LOL.... that would suite our purpose. I will see you Monday to seal the deal with of course Toby ha sthe final say LOL.... More

I have worked with David Crisp for about a year and a half and he has proven time and time again that he has my interests in mind. He has worked successfully on difficult searches, created super deals o half and he has proven time and time again that he has my interests in mind. He has worked successfully on difficult searches, created super deals once he knew me, and has never over sold me. I enjoy his sincere passion for his product (ask him any tech or accessory question---he will nail it) and and the true desire he has to put the pieces on a sale just according to my wishes. I would highly recommend giving David a call. More

My family has done business with Briarwood Ford for over a decade. We currently have four Ford vehicles in our family all purchased through Briarwood. This includes my 90 year old mother and 18 year old son a decade. We currently have four Ford vehicles in our family all purchased through Briarwood. This includes my 90 year old mother and 18 year old son. The strongest testimoney to our loyalty is that this dealership is 20 miles from my home and almost 40 from my mothers. We have to pass three Ford dealerships in order to get to Briarwood. We are always greeted by name and made to feel like they're happy to see us. I've never ever been pressured to make a decision. We feel completely confident that our best interest is the most important factor. Our all "5" rating is based on Briarwood having earned that right! They assist people in making a purchase, not just sell them a car! I would highly recommend them to anyone looking to purchase or lease a new Ford vehicle. Matt Adams, Plymouth, MI More

I would like to start off by saying I'm not sure which rep. we dealt with, but he was very nice. I had to pick one to complete the review. The staff was very friendly and they were able to get us which rep. we dealt with, but he was very nice. I had to pick one to complete the review. The staff was very friendly and they were able to get us a great deal on a used truck with a warranty that we purchased separately. About a week after we purchased the truck my fiance noticed that one of the pumps in the engine was leaking so we took it back up to the dealership. They told us it would be about $100 just to run diagnostics to see what part wasn't working, even though we told them what part was leaking and we had the warranty. They explained that they don't honor the $0 diagnostic part of the warranty, but we could take it somewhere else that may. They then went on to tell us that if the pump in question was leaking, it would be about another $200 to replace. We looked up the part online and found that the pump sells for $40 and immediately took the truck back before they could charge us anything. We found that there was a sealant put in the pump to disguise the leak. I don't want to accuse them of putting this in there because we don't have proof, but it did sit at their dealership for a while before being sold and the employees were taking the truck home for their own use. I know this because they removed the hitch as soon as we signed the paperwork and when we asked why, they sales person said it was because it didn't come with the truck, but was being used by one of the employees that had put the hitch on there. Because of their lack of willingness to fix an issue that was obviously wrong when we purchased the truck, I would not recommend this dealership to anyone. More

Issue with a 2012 focus that the dealer I bought it from had for over a week and never could find the problem. Took it here to Briarwood Ford and within 4 days had it all taken care of. Everything was under had for over a week and never could find the problem. Took it here to Briarwood Ford and within 4 days had it all taken care of. Everything was under warranty and to date has had no issues at all. Great service work and over all great dealership. During the stay we walk around of course and everything was clean and employees where all very nice to wrok/talk with. More

I stopped by Briarwood Ford in early May to browse around, because I was thinking of trading in my Escape for a new car. Sam Falk came up to me while I was looking at the new Taurus and wanted to kno around, because I was thinking of trading in my Escape for a new car. Sam Falk came up to me while I was looking at the new Taurus and wanted to know if he could help me. He is a very, very nice and kind man, and I said okay. I ended up driving two different Taurus's, a new Escape and the Edge, of which I always wanted since they first came out. I did decide to buy the Edge. He really helped me out a lot for finding the right finance company to go through and the best percentage rate. He really went out of his way to help, as I am sure he does with every customer. I would highly recommend Sam for their dealer. When I decide to trade again, which is every three years or so, I would, without a doubt, go back to Sam Falk. He is the best. Sincerely, Carol Evans More

Dave was very helpful. He worked with us and we had to do very little to buy the car. We talked over the phone and made a time to visit the dealership. He was there waiting for us. Every step was quick quick very little to buy the car. We talked over the phone and made a time to visit the dealership. He was there waiting for us. Every step was quick quick and at the end of the day we got a new car for a good price and no headache. More

Brandon and all the management were very nice and honest. I felt very welcome there and that's not always easy being a woman looking for a car but they were all great. I am definitely going back for my next I felt very welcome there and that's not always easy being a woman looking for a car but they were all great. I am definitely going back for my next new car! Best experience buying a car...thank you Brandon Coy and Briarwood Ford!! More