Briarwood Ford

THANK YOU ANDREA!!!! After taking my car in for a wierd clunking noise there was a small problem with my gas tank. As it was very hard to go without my car due to my famil After taking my car in for a wierd clunking noise there was a small problem with my gas tank. As it was very hard to go without my car due to my family all being gone and no backup car, Andrea worked very hard to get us another loaner car AND to have my Explorer returned to me as quickly as possible. Everyone was professional and courteous and extremely helpful with updates and quick service. Again, unfortunately once my car was back, I had to return it again, however it was done with ease, and again Andrea went above and beyond in her customer service by once again providing me with a loaner, a free car wash and oil change. They were very quick and efficient and even though they had a lot of cars due to the recall, they made me feel like a special customer and I was satisfied with all of their help, especially Andrea who is so personable and cheerful. My husband filled out a response card incorrectly which gave the dealership a wrong grading, and I wanted to make sure that a huge shout out goes to Briarwood Ford for all of their help and quick service. A great Service department with great employees! More

MORE OUTSTANDING SERVICE BY BRIARWOOD FORD SALINE, MI Just when I though my headaches were over with my 2007 Ford Focus, another problem surfaced. I started developing transmission problems. Eeek! Call Just when I though my headaches were over with my 2007 Ford Focus, another problem surfaced. I started developing transmission problems. Eeek! Called Briarwood Ford, Paul Mazzara, service adviser, and they said get it here as soon as you can. So I got it there that Tuesday evening just before closing. After I dropped it off, the next day, I called other dealers and independent transmission services to see how long before they could get to me just out of curiosity. 2 weeks before they could even start looking at it. Today, got a call saying the car was ready. Took only 3 days. For those of you reading this, I suggest you just call Briarwood Ford and ask for Paul Mazzara in service. My point is this. Briarwood Ford takes pride in its service department. In the 65 years I have been on this planet, and dealing with many, many, Ford dealers throughout the years, nothing comes close to the personal service and care this dealership has to offer. The salesman who sold my daughter her car, Ted Miller, even got involved with it. This dealership works together as a team like I have never seen before. Save yourself a headache, and call these people I have just spoke about. THANK YOU AGAIN BRIARWOOD FORD FOR OUTSTANDING SERVICE AND THE PERSONAL COMMITMENT YOU GIVE YOUR CUSTOMERS! More

Great Salesman I visited a couple of dealers and salesman and David Crisp is the best of them. He is patient, honest and knowledgeable. Price is reasonable. I would I visited a couple of dealers and salesman and David Crisp is the best of them. He is patient, honest and knowledgeable. Price is reasonable. I would strongly recommend him if you want to buy a ford. More

Outstanding Service and Customer Care I would highly recommend Paul and Matt, if you are looking to get your car services. I have been seeing Paul for more then 10year, he always has a smi I would highly recommend Paul and Matt, if you are looking to get your car services. I have been seeing Paul for more then 10year, he always has a smile, he treaties you like a family member, and no matter how busy his day is, he never says no to help anyone. I meet Matt though Paul, and same goes for Matt, he always has a great smile on his face, no matter how the day is going. They take there time in explaining you what is the problem, and they don't try to over sale you on things that you don't need. The reason for me to go to Briarwood Ford for 10+yrs is for the excellent/outstanding Service that I receive and also the friendly faces. :) Thank you Paul and Matt. :) More

Wonderful service and great care Paul Mazzara has, from the start, been kind and helpful. I trust him to tell me what my Flex needs (and doesn't) and know that it will be done well. Paul Mazzara has, from the start, been kind and helpful. I trust him to tell me what my Flex needs (and doesn't) and know that it will be done well. He helps me to understand why (I know very little about how cars run) and explains everything to me in a way I can comprehend. He goes above and beyond and that is greatly appreciated. I always know he is doing what is best for me, my family, and my Flex! Thanks, Paul! More

Outstanding Service and Customer Care Service Advisor Paul Mazzara is the epitome of customer focus. His knowledge of vehicles coupled with his passion to provide outstanding customer serv Service Advisor Paul Mazzara is the epitome of customer focus. His knowledge of vehicles coupled with his passion to provide outstanding customer service and the extra effort he goes through to achieve that was shown again today. He saved me money on my tire purchase by taking the time to seek out incentives. Today was just another example of Paul's focus on his customer, I have experienced many others in the past. Paul is a role model for what Ford Motor strives to achieve in the Dealer network. Thanks again Paul for all you do with Customer Care. More

Fast and painless Myself, like others, dread shopping for and buying a vehicle. Dave Crisp was so easy to work with. It took me forever to make the move for verious rea Myself, like others, dread shopping for and buying a vehicle. Dave Crisp was so easy to work with. It took me forever to make the move for verious reasons, but Dave stayed strong with me when other sales reps would have given up on me. Slow and steady wins the race they say. I was able to get exactly what I wanted with a couple extra bells and whistles and still didn't break the bank. Dave even researched and found a discount I was eligible for that I wasn't even aware of! More