Briarwood Ford

Excellent customer service I have never purchased a car from a dealership before. Upon browsing the lot for a reliable car I was greeted by Austin. He helped me with picking out I have never purchased a car from a dealership before. Upon browsing the lot for a reliable car I was greeted by Austin. He helped me with picking out the perfect car for me and was very personable and knowledgeable about the product. I never felt any pressure to make a purchase and he went above and beyond to make sure I had the best buying experience. I am happy with my car and happy with my first time working with a dealership. I highly recommend Austin and the rest of the Briarwood Ford team. They definitely have a new repeat customer. More

Maintenance and repair We take our personal (Focus, C-Max, F-150) and company vehicles (Transit Connect) to Briarwood Ford for oil changes & tire rotation as well as all mai We take our personal (Focus, C-Max, F-150) and company vehicles (Transit Connect) to Briarwood Ford for oil changes & tire rotation as well as all maintenance issues. We receive an estimate and the work is always completed as expected and in a timely manner. We have used Briarwood Ford for over fifteen years and have always been happy with the results. We highly recommend them. More

Stellar Service & Accommodation My sales agent went above and beyond in helping with my purchase and along with transporting my vehicle to a local auto shop to get some additional wo My sales agent went above and beyond in helping with my purchase and along with transporting my vehicle to a local auto shop to get some additional work done. The rest of the staff was friendly as well. More

Awesome sale rep Larry was great. He showed me lots of options and really listened to my wishes. Larry did a great job showing me how my new worked. Larry was great. He showed me lots of options and really listened to my wishes. Larry did a great job showing me how my new worked. More

Daughter new used car Austin was a very helpful sales person and would recommend him to any family and/or friends. Austin went above and beyond explaining details of the Austin was a very helpful sales person and would recommend him to any family and/or friends. Austin went above and beyond explaining details of the new used purchase More

Awesome!! :) This dealership is pleasant all the way around. Our sales person was professional in everyway, his product knowledge was excellent the speed of the de This dealership is pleasant all the way around. Our sales person was professional in everyway, his product knowledge was excellent the speed of the deal was top level. Everything from start to finish was of highest quality. I would recommend you go check out Briarwood Ford and make sure you ask for Austin Pilarski. More

Amazing customer service The knowledge and professionalism of Austin was amazing. Answered all of my questions and concerns that I had. Starting a business isn't easy and his The knowledge and professionalism of Austin was amazing. Answered all of my questions and concerns that I had. Starting a business isn't easy and his help really helped me understand the direction that would best fit my needs. Hopefully in a few weeks I can buy a new truck. Thanks again Austin!! More

Great experience! Austin is so great to work with! Knowledgeable about the vehicles and options. He answered all my questions and his "no pressure" attitude made it e Austin is so great to work with! Knowledgeable about the vehicles and options. He answered all my questions and his "no pressure" attitude made it easy to browse and feel comfortable. More

Seamless and smooth New Car Purchase My thanks for Larry Gakle and the Briarwood team for helping me with my recent purchase of a new Ford. I enjoy test driving and shopping for new cars My thanks for Larry Gakle and the Briarwood team for helping me with my recent purchase of a new Ford. I enjoy test driving and shopping for new cars but I am often put off by the salesperson trying to force a decision or close a deal on their terms rather than mine. Larry Gakle was a gentleman and knowledgeable professional who understood my needs, requirements and timetable. Larry helped me find the best deal and the car that best suited me. I was impressed with the entire team at Briarwood as I worked with Dawn, Finance and Steve, internet sales who supported Larry. I will report on their service department when I first check it out and have the need for service with my new Ford. More

Briarwood Ford Service Department I have made multiple attempts to work with the Service Department at this dealership, and have never had a positive experience. I have been treated w I have made multiple attempts to work with the Service Department at this dealership, and have never had a positive experience. I have been treated with an unprofessional attitude, shoddy, incomplete workmanship, and a complete lack of professionalism in my dealings with them. On a simple warranty repair of my 12 volt outlet cover in my 2013 Fusion, they installed a cover from a 2014 that did not fit, and when brought to their attention, they suggested that I remove my rubber dash insert so the incorrect size cover would close. After some warranty headliner work, my wife noticed that the technician left large mud stains from his boots in the back of her Flex. The Service Advisor accused her of making the story up, and upset her to the point of tears. As a result of the horrendous service that we experienced with the dealer, we've traded in both vehicles for Jeeps and will never purchase a Ford product again More