Brewster Ford - Service Center

Change to "loaner" practice In a regular checkup I was told I had a slight leak in a head gasket, that the parts were on hand, the work would take about 2 hours (in addition to t In a regular checkup I was told I had a slight leak in a head gasket, that the parts were on hand, the work would take about 2 hours (in addition to the hour I'd waited for oil change, etc.) and cost over $275. I asked to reschedule when a loaner would be available. The Service Advisor said a loaner would cost $35/day. Previously they had been free (other than replacing any gas used). I pointed this out. She said free loaners were only available under warrantee or for expensive repairs. I suggested this was an expensive repair. She said no, it wasn't. She said Ford had changed some policy and that's why Volz no longer offered a free loaner. Being single, the availability of a loaner is an important part of why I choose a dealer. I'm about to buy a new car...now it may not be a Ford. More

30 min repair Went in for 30,000 mile service and asked them to check lug nuts because I got a flat and could not get the lug nuts off with the bar used to get nuts Went in for 30,000 mile service and asked them to check lug nuts because I got a flat and could not get the lug nuts off with the bar used to get nuts off that comes with the car. I had to get a repair shop come out to get the nuts off. They said the nuts were swelled. As I only ever had them work on my car the swelling would be a result of their work. Charged me $139+ tax for nuts and rescheduling to have nuts replaced for a 30min job. Arrived just before my appointment. They had me wait 1 hr and 45 minutes. Didn't even take truck in for hour and charged me extra labor time. Usually they are good but they have been declining more and more lately. New service manager has not improved service. More

Oil Change The service department was very knowledgeable and friendly when I came in for the oil change. They informed me of additional work they may need to be The service department was very knowledgeable and friendly when I came in for the oil change. They informed me of additional work they may need to be done in the near future. More

Leased car, fake diagnosis. I brought my leased explorer to brewster ford for an oil change. When I picked it up they said I need a part, they heard a clicking noise. I never hea I brought my leased explorer to brewster ford for an oil change. When I picked it up they said I need a part, they heard a clicking noise. I never heard anything but said okay since I already pay for any extras to be free in my lease. When I picked up my car it was written that "customer came in complaining of noise," no I didnt... they diagnosed my car for no reason to make money off the service from ford. I will not be going back to brewster ford for any reason. Very annoyed. More

Terrible customer service I was told that a ride to work (4 miles) would be provided upon dropping my car off in the morning when I made service appointment. I waited for an ho I was told that a ride to work (4 miles) would be provided upon dropping my car off in the morning when I made service appointment. I waited for an hour once I got there because I was then told they only provided shuttle service twice a week. I informed them that the breaks were screeching when stopping slowly and attributed it to break dust. I was getting tires rotated anyway and assumed they would check breaks and clean dust if present. Technician confirmed my suspicion of brake dust and office staff asked me if I would like them to clean it next time I came in. They looked at the dust and did nothing. Puzzling. Car was running rough over past week and I asked them to take a listen. Technician said it sounded "fine" when he started it and then took a quick ride up and down the street. He suggested that I leave it overnight. I had to pick up children and had to decline. I was charged $194 for oil change/tire rotation. They told me the added cost was an extra hour of labor. This is robbery. My last two service visits have gone poorly as well. I will not be returning. More

Poor Service I wanted to have backup sensors put into my F150. Colonial Ford told me it couldn't be done Brewster Ford gave me an estimate of $1700. I told the s I wanted to have backup sensors put into my F150. Colonial Ford told me it couldn't be done Brewster Ford gave me an estimate of $1700. I told the service advsior that Colonial said it couldn't be done and her tech said that it could. I took the truck in and had to get a rental. I was told the next day that the job couldn't be done and that I would have to pick up the truck and that i would be charged for the service. I wasn't happy about being charged and talked to the person in charge who told me that they needed to be compensated for their time. He reduced the amount to $150. I agreed that I would pay. When I went to pick the truck up the drivers seat was back as far as it could go. The tech had done this to get under the dash. Somehow the rails on the seat were now bent and the seat would not move. Now they want $600 to fix a seat they broke. Well this is getting silly. After disputing this they now reduce it to $270. The service charge, the car rental, the seat fixed and I am about at $450 with countless hours at the dealership for nothing. Should have listened to Colonial. By the way, the people are very nice and courteous, no complaints about that. They simply don't have their act together. I would look elsewhere for service. More

xxxx on Earth Stay away from this place if you can make it to the next garage or nearest dealership. Danielle, the service MANAGER, is a xxxxx, hangs up on you when Stay away from this place if you can make it to the next garage or nearest dealership. Danielle, the service MANAGER, is a xxxxx, hangs up on you when she actually picks up the phone. (Like previous customers here have touched on, they do NOT call you.) They have had my car for 2 1/2 weeks working on it. They have had my car for 3 weeks to work on it and make minimum to no contact with me. Three seperate occasions they scheduled oil changes where I made them aware I'd be waiting. The last time I was waiting 45 minutes until I went in and found they hadn't TOUCHED my car. The other two were similar. Whether they're overscheduling or just don't know what they're doing it's still wrong. I can't express the physical sickness I feel talking about this dealership. Do yourself a favor if you need to buy a Ford buy at Colonial or somewhere else because it's worse than a headache. Oh and by the way, people should know most of the nice ratings look like they're from employees. An their employees beg customers to write reviews, my sales rep left and told me. More

Transmission replacement, check pulsing brake pedal I have my '08 Explorer back today after 32 days in the shop at Brewster Ford for a transmission replacement and to have them check a pulsing brake ped I have my '08 Explorer back today after 32 days in the shop at Brewster Ford for a transmission replacement and to have them check a pulsing brake pedal. First off, they will not call you...if you want to know the status of the repair to your car, you have to call them....repeatedly. I received my truck back yesterday and immediately noticed that the brake pedal was pulsing just the same as it did when I dropped it off, in spite of the fact that I had to remind George in the service department to check them almost every time I called in to check on the repair status. I just had the truck out now, exactly 28 hours after picking it up, to find that the transmission oil is leaking and the transmission that they "just replaced" is slipping and banging into gear between 3rd and 4th. To top it off, the front lower valence on the truck was hit while on their lot and has damage. I will be in there Monday morning....can't wait to see what the chance is of getting a loaner out of this wannabe service shop. This dealership is an absolute joke and really has no business calling themselves "certified" in any way. Seems they're only certified in one thing...taking your money. Do yourself a favor and stay away. More

Never agian Brought car in that I had purchased from dealership because they inspected it with non-working brake lights. After two visits and waited almost 2 hour Brought car in that I had purchased from dealership because they inspected it with non-working brake lights. After two visits and waited almost 2 hours (I was promised work to be done in 30 min) car was finally done. Very unprofessional and un-organized service.i will not return again or recommend to anyone. More

We were service customers of Brewster Ford for a few years before we sold our 2003 F-250 to my parents out-of-state. During a recent visit, my parents needed oil service. Greg Johnson was very pleasant years before we sold our 2003 F-250 to my parents out-of-state. During a recent visit, my parents needed oil service. Greg Johnson was very pleasant to work with and didn't hesitate to bring up our last visit and vehicle information. The service was performed promptly while we waited in Brewster Ford's facility. When we purchase our next Ford, it will definitely be done at Brewster Ford. More