Brewster Ford - Service Center

They were very nice until after the purchase, got the runaround, very poor customer service and lack of communication, would not recommend runaround, very poor customer service and lack of communication, would not recommend More

We purchased our quite expensive vehicle from this dealership in 2021. Sales department was fine, of course at that point in time there was no negotiating, so we paid full price, which we fully expect dealership in 2021. Sales department was fine, of course at that point in time there was no negotiating, so we paid full price, which we fully expected to do. We also paid for full, extended warranties for pretty much everything. We were told that as long as we had our service done there for the life of the warranty, we would recoup a large portion of what we paid for the warranty. We were all good with this. Well, it went downhill from the very first oil change. I dropped my car off the night before, was told the next day it was ready for pick up. I got dropped off, my ride left, and lo and behold my car had not yet even been touched. To their credit, they scrounged up a loaner car. This, for an OIL CHANGE. The second oil change, the same thing happened, but they could not give me a loaner, according to them it was unheard of to give loaners when you drop your car off for an oil change....totally ignoring the fact that it was their doing (or NOT doing I should say) that caused the need for one. The third time they did an oil change and tire rotation, and things went well. Mind you, at this point, we were already to go elsewhere, based on the previous 2 experiences, but, the warranty deal. The fourth time....we dropped the car off on a Friday morning, for oil change and tire rotation. We were leaving it over night to be picked up on Saturday so that they would have plenty of time for that work, and for the recall repairs that needed to be done. "Yes", they said, to everything. We called Saturday to confirm when to pick up and were told service dept wasn't even open, there was no paperwork to show the car was done. Lots of back and forth and holding on the phone with sales, and luckily they found the paperwork, the car was ready for pick up and luckily they were able to get the keys from the service dept. area. We picked the car up, thinking all of the work had been done, which included the recalls, because we were not told otherwise. About a week later, we get a call to tell us the recall parts were in. But we were told that the recalls were DONE when the oil change was done. They promise to straighten it out and call back. Well, about another week later, I get another call that the recalls actually were not done, but the parts were in and I can now make an appointment. Then, the service person puts me on hold, comes back and tells me, 'never mind' the recalls were just for police vehicles (WHAT THE HECK). I say ok, he apologizes for the confusion, my recalls HAD been done. I get a call BACK, he was WRONG, I DO need the recalls. OK. I am told they need a day and a half to complete the recall work; I am informed they are open on Saturdays one day a month, so we worked out that I would drop my car off on a Thursday evening so they could have it all day Friday and half a day Saturday. They call me back after speaking with the service manager to confirm which Saturday this month they were open, and we make the appointment. I drop my car off Thursday, tell them we will pick it up on Saturday. Saturday morning comes, we call in the morning to confirm pick up time and are told the car hasn't been touched yet. HASN'T BEEN TOUCHED YET, that their 'service technician did not come in'. What happened to it being worked on on Friday?! They said they would start on it as soon as possible and that I could probably pick it up on Monday. Needless to say we feel duped, fooled, lied to. Part of their 'story' of course, when you buy their cars is their fantastic service department. Our bad for not researching that part. If I could give LESS than 1 star, I would. As they took our money, they smiled at us and looked us in the eye when they sold us on why we should buy from them. I get no satisfaction from leaving these kinds of reviews, but this is just ridiculous and beyond comprehension that they can and do operate this way. More

I called several times to check on my car. the person who answered said they would find out and call me back but they never did. then when i get there to pick up my car the bill is high then the person who answered said they would find out and call me back but they never did. then when i get there to pick up my car the bill is high then quoted because there is a materials transportation fee which was about 8% of the bill. all i had was an oil change. Brian called to discuss but said I would have to talk to the parts department. I really wanted to use the dealer but not if they are that shady. Very disappointed in the communication and gouging. More

I went there for a tire problem. They charged me for a of work equalling around 2300.00. Tell me I'm all set. A couple of weeks later I notice the tires were my original tires. They never put on my tires of work equalling around 2300.00. Tell me I'm all set. A couple of weeks later I notice the tires were my original tires. They never put on my tires but charged me for it! No I'm sorry, no loner, just we won't charge you. Well thanks for not charging me for tires that you already charged me for. Worst customer services ever! I will not be returning to Brewster Ford. I should have been reimbursed for all the extra inconvenience they caused. Two more days without my car and I'm lucky a tire didn't blow on the highway while I'm driving on bad tires for two more weeks. When I thought I was all taken care of. What does Nick from Brewster Ford say, "I promise it won't happen again." Well he promised when I left the first time that I wouldn't have any more troubles. Nick your promises mean nothing. I will repeat this story to all my friends and family. Don't trust any work being completed at Brewster Ford. What a disappointment. Shame on Brewster Ford. More

Horrible Leased our car from Brewster Ford and was in the shop 2 weeks later. The shop did not fix the problem the 1st or 2nd time it was brought in, we had t Leased our car from Brewster Ford and was in the shop 2 weeks later. The shop did not fix the problem the 1st or 2nd time it was brought in, we had to bring it in a 3rd time! Every time we brought in the car there was additional damage done by the shop and guys that worked on it! It was the worst possible experience we have ever had with a car dealership and service center! Our new car was treated like it was a piece of crap and as if it was a inconvience to them. No one there, general manager, service manager, or owner was helpful at all. Our car was returned to us multiples times absolutely filthy, when we brought it to them in perfect condition. There were water marks and mud on the outside, rusty foot prints on the driver and passenger seat, and dirt marks all over the interior roof. We were simply shocked. They were rude and voices were even raised at us like this wall our fault! I will never return to Brewster Ford for sales, service or for anything! More

What a pleasure! I have avoided this dealership for about 2 or 3 years now, because of my horrible experiences with their former service department. I had an emergency I have avoided this dealership for about 2 or 3 years now, because of my horrible experiences with their former service department. I had an emergency recently and had no choice but to stop there. I met Darlene, the manager, and not only did she take me in without an appointment she calmed my nerves and turned me around to this dealership again. I've already been back just for an oil change and regular maintenance. If you are like me and thought you would never come here again, give it a try! All new staff and they couldn't have taken better care of me. Ps- We are going to give their sales dept a try when my husband's lease is up in June. Hopefully they can live up to the such standards set by the service department! More

The works oil change, tire rotation & safety inspection Brewster Ford service team did a good job in the face of a challenge with the safety sticker availability. I was issued a loaner car on the spot a Brewster Ford service team did a good job in the face of a challenge with the safety sticker availability. I was issued a loaner car on the spot and my car was ready within hours. They also took care of a second Vehicle that I needed New York State inspection for and did so in an expeditious manner and contacted me promptly upon it's completion. More

Excellent Service On my recent visit to Brewster Ford service on December 16, I was very pleased with the level of services that I received. The organization has very k On my recent visit to Brewster Ford service on December 16, I was very pleased with the level of services that I received. The organization has very knowledgeable advisors and highly trained mechanics who always accurately diagnose and resolve issues with my Ford and Lincoln vehicles. More