Brewer Airport Toyota

Overall we had a very pleasant car buying experience at Kenny Ross Toyota Scion. We started out by making a bid online. We wanted to use this approach as the two previous times that we went shopping for u Kenny Ross Toyota Scion. We started out by making a bid online. We wanted to use this approach as the two previous times that we went shopping for used cars at other dealers, we were treated in such a way that the experience was just not enjoyable. There was a tremendous amount of pressure put on us to buy a car. We started out making a bid online and immediately received an e-mail confirmation that our bid was received and that Steve Bannon would soon make contact. Within just a few hours we had received a call from Steve following up on the bid. When Steve and I spoke, I was very upfront about not wanting to be pressured to buy a car. I explained that if he took that approach there was no way we'd be buying a car from him. Steve was completely understanding of our wishes. The first car we bid on was a little out of our price range. Ultimately, Steve and I discussed three different vehicles and Steve was committed to patiently waiting to find us the vehicle we wanted. That same night Steve was able to locate a vehicle with our exact specifications and began making arrangements to get the vehicle to the Moon location so that we could go and take a look. The negotiations were fairly painless. We paid only slightly more than we wanted, but ended up getting many more features on the vehicle than we expected (i.e., moon roof and remote starter) so it worked out. Steve remained light and humorous throughout the negotiations and never pressured us. After making the "deal" Steve followed through with all promises made (i.e., full detail, certified used inspection, and finding a second set of keys). We would absolutely recommend Kenny Ross Toyota Scion and Steve to anyone looking to buy a vehicle. More

I was looking for a Certified Prius and located this dealer via cars.com. As my home is about 70 miles from the Dealership I asked for good information on the vehicle as we did not have the time or pati dealer via cars.com. As my home is about 70 miles from the Dealership I asked for good information on the vehicle as we did not have the time or patience to run back and forth. I spoke with Henry Czaikowski who was helpful. As we would not purchase sight unseen we drove down on a friday afternoon to see "the car." As it was raining heavily when we arrived Henry was kind enough to pull the vehicle inside and allow us to look at the car in the service area. He also went over the features and any questions we had. Still I needed time to think about it....and decided a few days later to get serious about dealing for the car. I revisited and spoke with Henry and Eric Saloom-Sales Manager.Both were pleasant to deal with and I did not feel overly pressured to buy the vehicle. My mind was still not made up and a day later my decision was to purchase the vehicle and I spoke by phone to Henry & Eric. It was decided that I would return in a day to complete the transition. My vehicle was washed and ready to go upon my arrival. I expected to spend about an hour doing finance paperwork and that is about how long it took. There are some details yet to be worked out as I purchased from out of state and if everything goes as smoothly as buying the car I will continue to be pleased. Can't rate the quality of the work as it has not been car back for service. When ready to purchase a new or used vehicle I will definately will give this dealership an opportunity to have my business. More

My Mother, aged 83, decided she wanted a new car and asked for my assistance. I used the internet to contact three (3) Toyota dealers in the area. It was through my e-mails that I began communicating wi asked for my assistance. I used the internet to contact three (3) Toyota dealers in the area. It was through my e-mails that I began communicating with Steve Bannon at Kenny Ross. Kenny Ross' price easliy beat the pricing from the other two dealers, and Steve was very professional. We aranged the sale of the new Corolla, and coordinated a pickup date/time. Since I live out of town, I was unable to take my Mother to the dealership, but Steve offered to pick her up and bring her to Kenny Ross. When my Mother arrived at Kenny Ross, her new car was washed, waxed and sitting in front of the building. I was worried that the finance department [who work on commission] would high pressure sell my Mother into buying one of the many "extra" packages [lifetime oil changes, extended warranty, tire protection, etc.]. I told Mr. Bannon in advance that I was puting my Mother in his hands and didn't want her to deal with that type of pressure. Steve Bannon lived up to his promise, the sale of the car and the paperwork went smoothly. Then he and my Mother out for a test drive, and he took the time to explain every button on the dashboard. Steve also introduced her to everyone at the dealership, including the maintenance department [who were also very friendly]. Overall this was a great experience, and I highly recommend Kenny Ross Toyota to anyone looking for a new car. I further suggest you get things started by contacting Steve Bannon via the internet. More

I went to this dealer tonight because they had a Highlander my wife was interested Tony came up to me as soon as I walked in the door. He and the team there were very helpful and we left there to Highlander my wife was interested Tony came up to me as soon as I walked in the door. He and the team there were very helpful and we left there tonight with a new car Very friendly dealership and they made me a fair deal More

I bought a 2011 Toyota Tundra at the end of Febuary 2011, Tom and Sam were great.They were low pressure and I got the best price compared to two other Toyota Dealer in the area. They fullfilled all of the pr Tom and Sam were great.They were low pressure and I got the best price compared to two other Toyota Dealer in the area. They fullfilled all of the promises they made in the deal. I was so happy with the service I returned a month later and purchase a 2011 Rav4 for my wife, again they treated us great, and gave use a great deal on the Rav4. I will visit them in the future when I am ready to purchase again. More

I purchased a used car and found the service of Kenny Ross to be good the only complaint was the first time i went in it took a sales man a while to talk to me when i had serious intent to buy. But after Ross to be good the only complaint was the first time i went in it took a sales man a while to talk to me when i had serious intent to buy. But after that adam was great to work with and got me every thing i wanted. in the car i would definetly buy there again. More

Customer Service - my purchase experience at Kenny Ross Toyota was one in which I was treated with respect by intelligent, knowledgeable sales staff -- Ray and Eric Saloom -- who provided a high level of p Toyota was one in which I was treated with respect by intelligent, knowledgeable sales staff -- Ray and Eric Saloom -- who provided a high level of product knowledge without overselling or superficial hype. Eric Saloom kept us informed and was highly professional through the course of finding the exact vehicle configuration that we wanted until we accepted delivery. Friendliness - Ray, Eric and Justin were a pleasure to work with; their courteous, friendly dispositions and can-do attitudes made us believe that they were truly working to give us the best deal possible on a high quality product, vehicle and financial services. Price - we worked with Eric on pricing our Sienna AWD LTD, who was very professional in presenting comprehensive cost related information so that we could arrive at, what my wife and I feel, is a fantastic deal. We compared comparable vehicles and pricing at several other dealers and none even came close. I can honestly say that I will seek Eric's advice and service the next time we purchase another new car. Quality of Work - throughout all phases of the purchasing process, the staff demonstrated high quality of work in presenting the product and services available, locating our desired configuration, vehicle delivery and executing the sale/finance process. Eric ensured that the rust-proofing and interior protection service was performed before we accepted delivery. This meant that the service center had to work late to get it done even though we said we'd bring the vehicle back for the service at a later time - just another example of Eric's nothing-is-impossible attitude and commitment to his customers. Overall Experience - I've purchased several new vehicles in the past and I can honestly say that this has been my best new car purchasing experience ever! The staff at Kenny Ross Toyota has given my wife and I a lasting impression of competence, honesty, integrity and warm, down-to-earth, friendly, knowledgeable people who are passionate about high quality, professional customer service. In my experience there, I would say that the staff at Kenny Ross Toyota are committed to every aspect and phase of the customer life-cycle -- from first stepping onto the lot, through purchasing and servicing their vehicles for life. More

WOW - I don't get the chance to buy New Vehicles very WOW - I don't get the chance to buy New Vehicles very often - But WOW! Steve was so easy to work with - No Pressure - No "I have to see my boss" J WOW - I don't get the chance to buy New Vehicles very often - But WOW! Steve was so easy to work with - No Pressure - No "I have to see my boss" Just - Fair - Honest - Personal (Friendly) Deal - Did I mention "WOW !" yet? I have been looking for a new vehicle for 4 months - Looking for the right deal - And Steve was able to put that Deal Together - My decision to rate the Dealership, Steve, and the Process on this survey is a Solid "5" Thank you Steve And a Special Thanks to Shannon PS - Did I mention 2 items - They stayed until 10:30 to get the deal done and WOW! More

came to look at new cars..I got the price I wanted with no hassle!! I can't believe I got such a greatttt deal..My salesman was so friendly!!!! My husband brought a truck at Kenny Ross toyota and when he r no hassle!! I can't believe I got such a greatttt deal..My salesman was so friendly!!!! My husband brought a truck at Kenny Ross toyota and when he replaces it we will surely be back to see Henry..Sam was the manager..If you are reading this sam Thank you so much..I wish you were my boyfriend..(lol) More

This is the first time we went to a Toyota dealership, and our experience was wonderful! Henry Czaikowski worked with us, and helped us purchase our 2011 Rav4. He was very friendly and knowledgeable and and our experience was wonderful! Henry Czaikowski worked with us, and helped us purchase our 2011 Rav4. He was very friendly and knowledgeable and took his time explaining about the features of our car we purchased. At no time did we feel pressured to buy this car. We would recommend Henry to our friends and family who would be considering buying a Toyota. Thanks. Val Jarvis More