Brent Brown Toyota

I took my car in for the regular service. It was one of the major services and they told me that because I was on the free tire plan (free tires for life as an incentive to purchase a new car), that my ser the major services and they told me that because I was on the free tire plan (free tires for life as an incentive to purchase a new car), that my service needed to be the more expensive service. I agreed as I thought it would be about the same cost once I figured in the cost of new tires over time. I asked what was included in the service and they provided a list including transmission fluid, air filter, cabin filter, etc. I told them that I had just replaced the air filters and they quoted me a new price of $212. I signed the paperwork and left. I returned that evening and the service manager told me the price was $292. I told her what I was quoted and she showed me the form that I had signed and the number had been obviously changed from 212 to 292. I said no way am I going to pay that and requested to speak with the manager. She told me that the service manager that took care of my car and the head service manager had both left for the day. She could not change the bill of another service manager because they all work on commission and that would be taking money out of his pocket. When i still refused to pay the difference, she told me that they don't set the charges, but charge what the computer dictates for a particular service and this was the correct charge. I said--fine--show me this charge on the computer. She agreed and we both looked at the computer. No matter what she tried to enter, she could not get the charge to come to $292. At that point, she said she did not know what had happened but she could not change the charge without permission of the service manager that was responsible for my vehicle. I told her to get the permission because I was not paying more than I agreed upon. She called the guy and talked to him on the phone. He requested to talk to me. When I answered the phone, he gave me the same story that she had given me--"we do not set the prices for service, we just charge what the computer spits out and $292 is the normal charge for my service." When I told him that we had just looked at the computer for 10 minutes trying to figure out how that price came to be and could not get that price no matter what we entered. He immediately asked to speak to the woman that was helping me. Next thing I know, she tells me that my service will be $212--the number I originally signed. I got out for the price I agreed to pay. However, it was not before two service managers had lied to my face and caused nearly 30 minutes of stressful grief. No apologies for being dishonest and no admission of fault. I was so upset that I went home and emailed the general service manager my story. I didn't even get a response from him. I will never stop foot into Brent Brown Toyota again--they are Crooks! More

Todd was extremely helpful, reliable, and pleasant to deal with. In my mind, he went way above and beyond in finding the car that fit my requirements. He found the PERFECT used Toyota 4Runner for me. deal with. In my mind, he went way above and beyond in finding the car that fit my requirements. He found the PERFECT used Toyota 4Runner for me. I oculd not be any happier! I will be contacting Todd whenever myself, friends, or other family members need vehicles. Todd and the rest of the Brent Brown finance staff made the purchase and financing process so easy. They had my documents prepared and the paper process took just a few minutes to complete. More

If you are looking to buy a Toyota or any used car you can trust that you will get a great deal by going to Brent Brown Toyota. I have purhased about 10 or more vehicles from this dealership and have alw can trust that you will get a great deal by going to Brent Brown Toyota. I have purhased about 10 or more vehicles from this dealership and have always dealt with Todd Robinson as my salesman and Charlie Hook or Andy Butcher as my finance guys. They are all very up front and honest and with nothing to hide. I also like the no presure attitude that they have when looking at the selection. They are always willing to bend over backwards the help out there customers in finding the vehicle that they are in search of wheather its on there lot or if they need to get it from another dealership for you. I just want to say thank you to all that have been involved in my purchases especially Todd Robinson, you are the best salesman out there with the highest of intergity and kindness. More

I am an out of state buyer and although I did not find the car for me they were great! McKay was wonderful to work with. Very nice and knowledgeable. the car for me they were great! McKay was wonderful to work with. Very nice and knowledgeable. More

we have bought three cars in the last year from Brent Brown Toyota and have always been given excellent service. we will definitely return when purchasing next time. Brown Toyota and have always been given excellent service. we will definitely return when purchasing next time. More

Shane & bob were fantastic! They were not pushy and very friendly. Only problem was we had to wait for two other costomers to go through the finance dept which took over an hour. THEN we were pitch and very friendly. Only problem was we had to wait for two other costomers to go through the finance dept which took over an hour. THEN we were pitched on a protection package and an additional warranty for another hour. Why could we not have been discussing this firing our wait? Overall, good car, good price, good service, process took too long! More

Rocky was great to work with. The staff was also very friendly. The dealership gave me what I wanted on my trade-in. Some of my previous car buying experiences have been pretty negative so I wasn't looki friendly. The dealership gave me what I wanted on my trade-in. Some of my previous car buying experiences have been pretty negative so I wasn't looking forward to car shopping. However, this experience was completely different. I didn't feel like the salesman or the dealership jerked me around. I appreciated being treated as well as I was. Such a totally different experience. I would totally suggest Brent Brown and my salesman Rocky Nelson to friends and family. More

Service was great and Lane was very helpful, as well as Sydney. Got me in a great car for a great price, and I couldn't be happier. Definitely will recommend. Sydney. Got me in a great car for a great price, and I couldn't be happier. Definitely will recommend. More

The salesperson was very helpful. There was no pressure to buy a specific model or extra features. I would return to Brent Brown Toyota for my next new car purchase. to buy a specific model or extra features. I would return to Brent Brown Toyota for my next new car purchase. More

After two previous experiences that left a bad taste in our mouths.....we had no interest in buying a vehicle from here. However, we went in for a service call and found ourselves asking for information i our mouths.....we had no interest in buying a vehicle from here. However, we went in for a service call and found ourselves asking for information in regards to a newer Fj cruiser. We spoke with Sheldon and Spencer. I realize they are trained in sales tactics.....but these two were great to answer any of our questions and concerns. They gave us more than a fair price for our trade in and they went beyond the extra mile to make sure our payments stayed the same. We are overall very satisfied with the service, the payments and the vehicle we left with. I really do feel like they bent over backwards to make sure we walked away happy. I feel we got a fair interest rate as well. More