Brennan Buick GMC

I strongly advise against doing business with this dealership under any circumstances. Our experience has been nothing short of a nightmare. After initial issues with our first purchase, we reluctantl dealership under any circumstances. Our experience has been nothing short of a nightmare. After initial issues with our first purchase, we reluctantly gave them a second chance with a different salesperson but the same owners—and regretted it immediately. We were approved for a 2021 GMC truck that required repairs before signing. Since then, we have been subjected to endless delays and excuses for over three weeks. Promises of having the truck ready by certain dates were repeatedly broken, with explanations ranging from ordering parts to additional unexpected repairs. Each deadline was pushed back without transparency or accountability. When we were finally told the truck was ready for pickup, we were abruptly informed of a new issue—a stripped part—that would delay us another two days. The dealership admitted they had to absorb the cost of these repairs but showed no concern for the inconvenience caused to us, the customers. The sales manager’s behavior was unprofessional and dismissive, including referring to my husband as “bro” during a serious conversation. Since then, they have stopped returning our calls altogether. This level of disrespect, poor communication, and lack of integrity is unacceptable. If I could give zero stars, I would. Avoid this dealership at all costs. More

they normally, do a very good job. this time on domestic on my rearview camera, was wrong. Stated i needed a new one, and it turned out it was just foggy lens that cleared up in two this time on domestic on my rearview camera, was wrong. Stated i needed a new one, and it turned out it was just foggy lens that cleared up in two days. was charged $71.72 for Diones tic that was incorrect. attempted to have it credited back to my GMC account or a credit on my account. Have not attempted to contact me after several attempts by me. More

Fast in and out service! Greeted at the door with a smile! Thank you Krysta Greeted at the door with a smile! Thank you Krysta More

The test of any business is how they treat a customer when there is a problem. Thank you for making the problem go away in a very professional way. when there is a problem. Thank you for making the problem go away in a very professional way. More

Every aspect of purchasing the new vehicle was a great. . Everyone was helpful, friendly, and went above and beyond to make our experience pleasant: front desk staff, sales person and sales manager, etc. . Everyone was helpful, friendly, and went above and beyond to make our experience pleasant: front desk staff, sales person and sales manager, etc. More

Easy and quick purchase process. Received good appraisal on trade and completed the sale with a good price. Will return for my next purchase. Received good appraisal on trade and completed the sale with a good price. Will return for my next purchase. More

Please do your homework if doing a trade in. They use Carfax for values. This program has the lowest trade in value out there. It also has great retail prices, a dealerships best tool. Lenders, They use Carfax for values. This program has the lowest trade in value out there. It also has great retail prices, a dealerships best tool. Lenders, insurance groups and repair shops use NADA or KBB. Carfax in it self is not reliable. Read the fine print. I used the trade in tool on this company's website which I assume is NADA, then they pulled out the Carfax trade in value after I was in the chair. The difference was $3k. No thanks. Use the tools available to you online, then research your cars retail price on the lots. The difference should not be $10k. The truck I was interested in was unable to start the day I went! If this gets corrected I will remove this post. More

Easy to work with and quality vehicles. Service has been outstanding!! We will continue to buy vehicles fro knight!! outstanding!! We will continue to buy vehicles fro knight!! More

Service Department attempted to attach the rain guards I had purchased with no luck. Speaking with my Technician, Keith, I opted for a different version and he ordered and attached them with no problem had purchased with no luck. Speaking with my Technician, Keith, I opted for a different version and he ordered and attached them with no problem More