Breneman Ford - Service Center

Had over $4500 worth of work done at this dealership . They called on Thursday to say it was ready for pick up . My husband is disabled but since he body work done in addition to mechanical work he wanted They called on Thursday to say it was ready for pick up . My husband is disabled but since he body work done in addition to mechanical work he wanted to see it before we paid . Since he can’t drive we ubered over so he could see and I could drive the car home . He is wheel chair dependent ! I realized they put the wrong month inspection sticker on . While I was in paying , a machanic ? Came to take car back in and my husband was sitting in car . He told him he had to get out of car ??? To my surprise I turned around and there was my husband walking into the service bay unsupervised !!! 2 hrs later , after complaining about the wait and meeting with Eric “ the service manger “ we finally got out of there . Eric , is not empowered to do anything except to say sorry and offer a future credit !!!! I can’t believe after that inconvenience he would think we would be back . It appears to me that they need to do better trading for Machanics and MANAGERS. Your managers need to be better empowered if your goal is happy customers and returning business . I definitely would not recommend this dealership for service . More

I showed early to try and get clarity on a recall that came in the night before and I caught a service writer showing up for work. He asked if I needed help and I explained why I was there. Even though came in the night before and I caught a service writer showing up for work. He asked if I needed help and I explained why I was there. Even though they were not open Carlos (the service writer) seemed sympathetic and asked for me to given him a minute. After he parked his own car he took the time to look into my inquiries and make sure that everything was addressed and even was able to get me in the same day because there was opening. I really appreciated the time that he took to make sure that everything was handled and his caring customer service approach. This is my third vehicle and have nothing but pleasant experiences with everyone I have interacted with. More

Service department needs improvement The sales department is great not sure about service department anymore! I have to say past few experiences with the help need some customer service The sales department is great not sure about service department anymore! I have to say past few experiences with the help need some customer service training! At times accommodations have been pleasing but customer service attitude needs improvement! More

Star Status Service Department Bob is knowledgeable, professional, and efficient in attending to my vehicle requests and identifying my repair needs. Getting an appointment is super Bob is knowledgeable, professional, and efficient in attending to my vehicle requests and identifying my repair needs. Getting an appointment is super easy! Just get their app! Murphy Ford in Chester, PA deserves 5 stars because they have exceeded servicing quality and support for my vehicle on several occasions and the service delivery gets better and better!! If you are deciding where to get quality Ford Service...Choose Murphy Ford in Chester, PA. It is conveniently located with an individualized approach. More

Always nice professional service I purchased my car at Murphy and have had all my maintenance and service work done. There always able and willing to get the job done I purchased my car at Murphy and have had all my maintenance and service work done. There always able and willing to get the job done More

Professional, fast service The service department was very professional and great quality of workmanship. I would refer and come to Murphy Ford again. This is and awesome place The service department was very professional and great quality of workmanship. I would refer and come to Murphy Ford again. This is and awesome place More

Fast and Efficient I was able to schedule a time to have a part installed while I waited which was very convenient for me. I have been using Murphy to service my vehicl I was able to schedule a time to have a part installed while I waited which was very convenient for me. I have been using Murphy to service my vehicle’s for over 10 years now More

Service wad. Ok I expect. Them to check all when I go. I normally use this dealer since I have bought my cars from them since they are local and.They have serviced my vehicles very,well.there mechanics,are I normally use this dealer since I have bought my cars from them since they are local and.They have serviced my vehicles very,well.there mechanics,are,experts and do. A great job. More

Quick fast efficient. Great place to take your vehicle Brought car in for an oil change and found a problem that saved me a lot of money in the future. Matt is a great guy to ask for to repair your baby. Brought car in for an oil change and found a problem that saved me a lot of money in the future. Matt is a great guy to ask for to repair your baby. More

Excellent I was totally impressed. I had a situation I was involved in and the service department made sure I was able to keep my commitment for which I am eter I was totally impressed. I had a situation I was involved in and the service department made sure I was able to keep my commitment for which I am eternally grateful More