Bredemann Ford in Glenview

Mike Reyes is the main reason I return to Bredemann Ford for service. He remembers my name and particulars about me and my car. When I had an extensive repair Mike went out of his way to see that I was ta for service. He remembers my name and particulars about me and my car. When I had an extensive repair Mike went out of his way to see that I was taken care of as well as the repair. Although I recently moved over 90 miles away, I return to visit and schedule routine maintenance at Bredemann. Service at Bredemann with Mike Reyes feels like visiting a good friend. More

Took my 04 Expedition in for a oil change and they found that the front brakes pads were getting low. Got a free loaner and came back in a few hours to pick up. Mike Reyes has always been fair with us over that the front brakes pads were getting low. Got a free loaner and came back in a few hours to pick up. Mike Reyes has always been fair with us over the years. The loaners for customers are great for both my wife and me. I have been buying many Chevrolets for myself throughout the years thinking about buying a Ford just for the great service, and free loaner car. My wife is a Ford person and never has had any problems with the cars that she has owned. More

Came here due to good experience with Bredemann Toyota. Low pressure, very helpful and knowledgeable dealership that was a pleasure to work with. Bought car. Low pressure, very helpful and knowledgeable dealership that was a pleasure to work with. Bought car. More

Wonderful to work with and very patient. Took time to receive the car since the other dealer was out of town but Duey made sure to keep me updated on what the status was consistently. receive the car since the other dealer was out of town but Duey made sure to keep me updated on what the status was consistently. More

This was my second new car purchase at Bredemann. everyone is helpful and attentive. Paul made the process easy I have recommended them to friends and family. I also like the service department. Ever everyone is helpful and attentive. Paul made the process easy I have recommended them to friends and family. I also like the service department. Everyone seems to like their job and it shows. More

I have been involved in 3 purchases from this dealership, all with Paul. The experience has always been as easy as it could be. Paul is very professional, takes time to explain things thoroughly and shares all with Paul. The experience has always been as easy as it could be. Paul is very professional, takes time to explain things thoroughly and shares information which other dealers are reluctant to do. He is the anti-epitome of a car salesman. Paul and Bredemann Ford are the main reason I bought my car here. More

Paul was extremely helpful in the buying process. Once the transaction price was established, he found the exact car I wanted and had the car ready at the agreed time. Overall, the whole car purchase proc the transaction price was established, he found the exact car I wanted and had the car ready at the agreed time. Overall, the whole car purchase procedure was very painless and I would recommend Bredemann Ford to all who ask. More

We visited Bredemann after setting up an appointment via the Internet. When we arrived people were confused about who we were to see, but eventually steered us toward Mike Smith who turned out to not only b the Internet. When we arrived people were confused about who we were to see, but eventually steered us toward Mike Smith who turned out to not only be a knowledgeable professional, but a very nice guy as well. We already had a quote from another dealership and Mike was able to match it with a more expensive car that had all of our requirements. When we said we wanted to discuss it further, Mike had no problem with that and said we should get in touch with him when we were ready. As we were still looking at different vehicles, we test drove another car which we liked. We called Mike and said we would like a test drive with the Escape. We hadn't test driven the car with Mike because we had already test driven the car twice before. When we arrived at the dealership, Mike was ready for the test drive, which was much more extensive than our other test drives. When we returned, we were ready to purchase. The whole process was painless. The financial guy worked through the numbers with us on what made more sense: rebates or 0%. We weren't pressured to purchase add-ons regarding warranties. We agreed on a delivery date since the car we wanted needed to be brought in. The delivery went smoothly and we drove away happily. We are buying a second car from this dealership next month because this was such a pleasant experience. More

I have just purchased my fourth car from Paul. I will only buy cars from Paul or Steve because I trust them and do not need to haggle (I don't know the others). I know they will do their best to get me only buy cars from Paul or Steve because I trust them and do not need to haggle (I don't know the others). I know they will do their best to get me a car for the best value. The cars I have purchased have served me well. It is comforting to know that when I need to make a big investment such as a car, there are people I can go to! More

In the last 10(ish) years, I have purchased a Suburban, a Solara, a Conversion Van, an Escalade, and an Infiniti. Other than the conversion van which was made to specification, the other purchases were somew Solara, a Conversion Van, an Escalade, and an Infiniti. Other than the conversion van which was made to specification, the other purchases were somewhere between unpleasant and painful. Within 1-2%, everyone that tries can find prices for what they want on anything in the new care universe. What's the point of three hours of haggling over a $100, insane time spent on upsales of unwanted items and "deal-of-the-day" bargains? I found roughly what I wanted-- a 2013 Fusion ES, largely loaded. I had prices for everything. I had my wife and one of my children go into Bredeman Ford in Glenview, IL today and check out their inventory. They had three cars that very closely satisfied what I wanted and figured I'd send them in to figure out if they liked the model and what features they didn't want or need. Salesman Mike Smith walked them through their barrage of questions and answers, let them know what alternatives there were, how the vehicles in stock as well as not in inventory compared. He did it knowing full well that they weren't going to buy anything until I showed up some other time. Crazy stuff- someone who takes the time to educate the buyer on the Ford brand, the Fusion model (and there are quite a few variants) and what the dealership would bring to the table other than location. They walked out and called me now knowing more than I did about anything other than price as far as the car and the dealership were concerned. I went over to the dealer tonight. I met with Mr. Smith. Took a test drive. Went over the two concerns I had; price and alloy wheels. The price came in $400 under my expectation (due to a rebate I did not expect). He explained the "Tire Protection" plan that covered all of my wheel/tire concerns (we had huge issues with alloy rims and low-profile tires on the Escalade and received horrible dealer assistance--not same dealer). Mr. Smith tallied off a list of items and paperwork and I was in the financing/cashier's office in 30 minutes. Steve Settler, sat us down. He offered an informative-- not pushy sales-- review of several programs. I knew it was a "no malarkey" explanation when he started off saying, "I'm not going to read you about all the things you get with this plan, I'm going to tell you what isn't covered. Everything else is." While we did not elect to take the warranty extension today, Steve let us know that he would contact us at the 11 month mark and see how we felt then. He also warned us that the extension, if we elect it later, must be executed prior to the 3yr/36k Ford warranty or that a full and expensive testing of the car would be required and we would have to repair all, even minor items, before the extension would be possible. He said that if after some time we did think we'd hold on to the car for significant years, the electronics on board make the extended warranty look like a good deal since one major problem would potentially pay for the warranty. None of this was, "Oh man, you really oughta get this now or your nuts." It wasn't an ask five times to push it situation. It was a matter-of-fact here's what you get, here's when you can get it, you make the decision. Very refreshing. We did elect the tire/wheel package. Like most people, the things that have made me miserable before are things I'll pay to cover. We finished quickly and comfortably with Steve. Mike Smith was screwing on the plates. Another gentleman, August Trexler, was going over the audio, gps, and system programming with one of my more technologically adept kids. A third gentleman, I do not recall his name, was reviewing the detailing of the car. And, we were done. Yeah, it was a Monday night and things weren't crazy at Bredeman Ford in Glenview. But the "no rush, no sales jamming, let us show you what you're getting, what you can get if you want, what everything costs" attitude is a business model-- not a show on a slow night. I honestly have no idea whether we're going to love the car or otherwise. I have no idea if I'm going to love their service department or not. But I know this: I feel really good about the experience. I feel like I understand what I bought and what I didn't. I feel like I have a dealership and a salesperson that are not in a combative relationship with me as I walked out the door. And, I got the product my family wanted at a price slightly better than I expected. Normally, I'd say 5 stars are unwarranted on just about anything. This was, beyond a doubt, the best I've ever felt about closing a car deal. Patient, knowledgeable people, managed under an excellent business model, working as a team. More