Bravo Nissan Victoria

Beware of Deposit Practices at Nissan Victoria (Bravo Nissan) I want to share my recent experience with Nissan Victoria (also known as Bravo Nissan) in Texas to caution potential buyers. On May 27, Nissan) I want to share my recent experience with Nissan Victoria (also known as Bravo Nissan) in Texas to caution potential buyers. On May 27, 2025, I was in the process of purchasing a vehicle from this dealership. To secure the vehicle, I was asked to place a $500 deposit, with the assurance that it would be applied to my down payment. I was also told that if the deal didn’t go through, the deposit would be refunded within 3–5 business days. However, upon receiving the contract, I noticed additional fees that significantly increased the total price, making me uncomfortable with the purchase. I informed Vanessa, a member of the management team, that I couldn’t proceed. The dealership then attempted to find alternative vehicles for me, which I appreciated. Unfortunately, none met my criteria, and I decided to cancel the transaction and requested a refund of my deposit. I was directed to speak with Javier, the main manager, who emphasized that they offer the best deals, especially for Teslas, and insisted I wouldn’t find a better offer elsewhere. Despite this, I reiterated my decision to explore other options and asked for my deposit back. To my surprise, Javier declined the refund, stating that due to the effort invested in securing financing and removing the car from listings (which I later found was not the case), they were entitled to keep the $500. At no point was I provided with any written agreement indicating that the deposit was non-refundable. This experience has been frustrating and disappointing. It’s concerning that a dealership would retain a customer’s deposit without clear, written terms stating it’s non-refundable. I urge anyone considering doing business with Nissan Victoria or Bravo Nissan to exercise caution. Ensure that all terms, especially regarding deposits, are clearly documented in writing before proceeding. More

Vanessa at bravo Nissan ford was amazing to work with. She never gave up and went over and beyond to get my payments where I needed them to be. Along with the service manager and the finance manger! The She never gave up and went over and beyond to get my payments where I needed them to be. Along with the service manager and the finance manger! They all were great and made the entire deal a breeze. More

Sadly, this is just another used car sales lot that's going to tell you how honest and transparent they are and then lie tou you and treat you like crap. They had me drive over an hour and a half after w going to tell you how honest and transparent they are and then lie tou you and treat you like crap. They had me drive over an hour and a half after we discussed price on the phone. I was told to come down as they wouldnt lose the deal over the price. When we got there they played bait and switch with the sales people and after assuring us that they wouldn't lose the deal over the price what was discussed over the phone.... One of their "closers" was rude, insulting and told me to have a good day as they weren't going to negotiate. They are not honest. Save yourself the time and headache find another dealership. More

Purchased a car for my son, the finance guy try to Charge warranty after I told him no and my husband him no. Thank God my husband pays attention to detail the finance guy messed up on paperwork w to Charge warranty after I told him no and my husband him no. Thank God my husband pays attention to detail the finance guy messed up on paperwork was asked to fixed He stated it was fixed sent to my husband and was not fixed. He total sucks as a finance person More

Ana was very patient and helpful with making sure we chose the right vehicle for us. chose the right vehicle for us. More

We went over several times to this dealership to look at vehicles, that we had seen on their websites. After many looks, test drives and finagicaling with finance on what we would receive for our vehicle an vehicles, that we had seen on their websites. After many looks, test drives and finagicaling with finance on what we would receive for our vehicle and then what we were going to be paying for the vehicle less all the glitz and glam added to the sticker price. We finally drove with one of the best decisions, we have made with buying a vehicle. The team, Jaelin, Ivan, Marcus really went to bat for us and it is truly appreciated! More