Bravo Chrysler Dodge Jeep Ram of Alhambra

Worst service This was the worst experience I've ever had at a dealership for service. I took my Jeep in for a warranty oil change and tire rotation. It was 12:30pm This was the worst experience I've ever had at a dealership for service. I took my Jeep in for a warranty oil change and tire rotation. It was 12:30pm, I was told that it would be 2-3hrs max. I said it was ok and I would wait. He didn't offer a loaner car or shuttle service. After 2 hours I decided to take a walk with my special needs son that was getting restless. We were gone for about an hour. I later called for a shuttle to get picked up. When I arrived I asked if my Jeep was ready, Eduardo was like I just called you about 15mins ago, I said no you didn't. There's no message or a missed call, then he said oh I got busy! So what is it you called me or not, he was saying that was a leak in the coolant system and needed my ok to replace it and I said well if it's under warranty go ahead, so if I wouldn't have came to the front desk & asked for the status, you wouldn't have said anything and I would be waiting in the waiting room still. He assured me it would be fast. But lied to my face. After another 1.5 hr I said this was enough. I asked for the service manager. Instead of apologizing or getting on the phone to check on the eta, he just ignored me and disregarded me, sent me to the manager. Where he was given a chance to explain and he did not make any effort or wasn't even sympathetic that I've waiting for 5 hours. He has no customer service skills what so ever. I must've been the calmest client there, since I work in customer service, I know how to fix things but Eduardo really needs to be Educated, taught, he needs to learn how to treat his customers with respect & dignity. he's not a service advisor in my opinion . Even though the service manager offered a free detail I declined, I would never step on that lot again, never again. So AVOID this place, at all cost. Unless you want to an express oil change that will take 5 hours. More

Lies. Waste of time. Do you enjoy being lied to and having people wast your time? If so Bravo Chrysler is the place for you. I negotiated a price for a used 2016 Expedit Do you enjoy being lied to and having people wast your time? If so Bravo Chrysler is the place for you. I negotiated a price for a used 2016 Expedition, and asked twice about dealer add-ons (nitrogen filled tires, door guards, alarm system, etc), and was told twice there were no add-ons. Well, after spending nearly 4 hours, and having them do a hard credit pull, the lies became apparent. Lupita (or Lupe), informed me that there was a pre-installed car alarm that cost $1,495, and that it was humanly impossible to remove the alarm. I did not end up buying the car, and management (Cesar) was indifferent to the switch and bait that took place. It would be best to avoid Bravo Chrysler, and Lupita. If you do go there don't let them pull credit until you get a written cost for the car you want. Don't believe the lies that come out of their mouths. Also, if Lupita tries to interact with you, ask for someone else, someone with honesty and ethics. More

Really nice guys, two thumbs up! An overall great experiance, with a really good atmosphere, and everyone is really nice you can tell they want to help you get to what you want. An overall great experiance, with a really good atmosphere, and everyone is really nice you can tell they want to help you get to what you want. More

Ask for Diego Huamani! Diego is a really good salesperson! He is really nice, patient, very easy to talk to and able to answer a lot of questions. Diego took my husband an Diego is a really good salesperson! He is really nice, patient, very easy to talk to and able to answer a lot of questions. Diego took my husband and I for two test rides so we could each get a good feel for the jeep and answered our many, many questions. I’m so happy with my jeep!! Thanks Diego! More

Great Truck Buying Experience Jesse Fierro was the best sales person to work with. We probably wouldn't have bought the truck without Jesse. So knowledgeable, nice, low pressure Jesse Fierro was the best sales person to work with. We probably wouldn't have bought the truck without Jesse. So knowledgeable, nice, low pressure sales. It was a great experience! More

Good Customer service I really love this dealership. Everyone was so helpful like they really wanted to be there. Ingrid was very kind to us and our two children and very I really love this dealership. Everyone was so helpful like they really wanted to be there. Ingrid was very kind to us and our two children and very detailed with what car was the best for us and our current financial situation. If you are in the Alhambra area, I strongly recommend this dealership. More

Great service. Very helpful Great service and very professional. Diego was very helpful in helping me find the right car. Couldn't be more pleased. Would recommend especially for Great service and very professional. Diego was very helpful in helping me find the right car. Couldn't be more pleased. Would recommend especially for Spanish speaking customers. More

Amazing how they can make things happen We came just to see what they had and to see if my husband liked any truck , we been going to different dealers and as this is my 2nd purchased here a We came just to see what they had and to see if my husband liked any truck , we been going to different dealers and as this is my 2nd purchased here at BRAVO we came again and like always they make things happen and my husband took the truck he wanted thanks again Also to Eduardo and philip ask for them very nice people they take care of you , make you feel good as u walk in More

Approachable, knowledgeable, professional, cool We were impressed by the excellent attention and true humanity of the sales and prouct specialists. Moses, Eddie and Cesar were totally reasonable and We were impressed by the excellent attention and true humanity of the sales and prouct specialists. Moses, Eddie and Cesar were totally reasonable and even fun to deal with. This is my first new car and I'm totally satisfied by my experience. Highly recommend you buy from them! More

getting into debt is never fun, But at Bravo Chrysler its is My wife just purchased a Grand Cherokee Trail Hawk 4x4 for her, like always Phill Lam and Ceasar made the purchase as simple as can be, This purchase My wife just purchased a Grand Cherokee Trail Hawk 4x4 for her, like always Phill Lam and Ceasar made the purchase as simple as can be, This purchase is our 4th vehicle at now Bravo Chrysler in Alhambra. Phil just knows the inside and out of every vehicle that we have purchased and Ceasar in finance lays out every type of financing so that my wife and I get to pick the nest one that meets our budget. Had a great and fun time with this last purchase. lots of laughs, and memories. More