Bravo Chrysler Dodge Jeep Ram of Alhambra

Liars! The complete stereotype of a car salesman and the worst experience I have ever had with anyone in customer service! This was my first time purchasing a vehicle and I could not have been more scarred worst experience I have ever had with anyone in customer service! This was my first time purchasing a vehicle and I could not have been more scarred from the experience. I am lucky I was with my girlfriend for this purchase, otherwise I may have gotten scammed more. We went to purchase a 2018 Nissan and agreed on a price that was fair with the salesperson Anthony. Then the day took a turn when we were directed to the back offices for financing the vehicle. In the office Glen Turner lied and said that if I financed the vehicle through the dealership the warranty would be included free of charge. It was NOT! My first bill came and was for a much larger price than originally agreed upon! They also ran my credit over 12 times without my consent! When I finally got on the phone with Glen Turner after trying multiple times he said it was my fault for not understanding him. No sir, it is your fault for lying and lying further to blame me. I finally went to the dealership with cancellations forms and was yelled at and verbally assaulted by Glen. He told me he would not sign the warranty cancellation form and got so angry with me when I asked him to. He was so angry I thought he might push me and hurt me so I would get out. His manager Erik came to fix the situation, but it was little help with Glen. My cancellation for the warranty was either thrown away or never sent to the warranty company. So lucky I got a copy of cancellation forms!! I would not go to this dealer! They are liars and will cheat you out of getting every penny they can from you! More

Back in November I took my new car for its first service. Oil change was done however tires were not rotated (I marked them) even though I asked specifically. I also put a claim for two warranty issues: my r Oil change was done however tires were not rotated (I marked them) even though I asked specifically. I also put a claim for two warranty issues: my rear window was leaking and my sun shade had broken after a week. It is now February and I have never recieved follow up. I have gone 3 times and spoken to an arrogant guy called clay, each time assuring me that I would be called back. I also called 16 times between January and February and have never had my call picked up by service beyond the operator. Usually dealers suck after the purchase that's assumed but this is a whole new level. I went a couple of times and finally got them to set up an appointment for the sun visor in March. They changed it and half xxx installed one without the garage opener (When I say half xxx I mean not fully tightened screws). I had to call back and received a sissy fit and no call back for two weeks. Had to go back in again because again no one answers phones at this place. After losing my temper due to lack of accountability I was asked to come on a Monday and leave the car to change the visor and seal the rear window. By Friday my car was back with half assed installed visor, a rear window that looks like a toddler smeared sealant all over, a fender flair that was ripped from the sockets (because these idiots stepped on the plastic fender) and my bed cover bent from the same idiot stepping on it. I cannot say this enough, DO NOT GIVE THESE GUYS BUSINESS. They are not worth even a single star. More

Amazing sales staff. Spoke w. Jessenia one of the managers and exceeded my expectations. I couldn't believe how smooth the whole process was and how just laid back everyone was in a good way. They ma managers and exceeded my expectations. I couldn't believe how smooth the whole process was and how just laid back everyone was in a good way. They made the process pressure free and it really felt like an upgrade. More

Awful misrepresentation. Completely untrained stuff and irresponsible management. Called beforehand to return leased vehicle. Was told by a representative that I don't need an appointment, welcome to come irresponsible management. Called beforehand to return leased vehicle. Was told by a representative that I don't need an appointment, welcome to come in today and can do it on that dealership even if didn't lease from them. Came in to find out that there is a specific person that handles lease-end returns, he is not in, I need an appointment and have to lease from them to terminate the lease there. When I asked to talk to that person that misguided me so badly I was told that there she is in another building, and then that there is no such person employed. They didn't want to take any responsibility for their stuff or even apologize for misinforming. Simply said, that they have new operators, like that should explain the situation and satisfy my frustration. It is very possible that their sales department is great and wonderful, but with this level of service I would not make a purchase with them. Most likely they wont take care of your problems in the future, should you encounter one. More

Very unorganized, most sales people nice but the floor manager did not keep his word of preparing vehicle adequately so I could get through process in a timely manner. A typical used car salesman. Also di manager did not keep his word of preparing vehicle adequately so I could get through process in a timely manner. A typical used car salesman. Also did not freely mention coupons to reduce price. I’m writing this 7 hours after arriving. Highly recommend staying away More

Beware of fraud unprofessional people will waste your time trying to get you in any vehicle possible place the blame on the general manager sorry person time trying to get you in any vehicle possible place the blame on the general manager sorry person More

Beware They will waste your time and dodge your questions. It takes days to get them to speak to you. Then if you are lucky enough they will write up a dea They will waste your time and dodge your questions. It takes days to get them to speak to you. Then if you are lucky enough they will write up a deal with hidden charges like their "mandatory" Stargard Vehicle Recovery" which added $1495 to the vehicle price with no warning or choice on your part. Go to another dealer (there are plenty) and save money and time. More

If I could give this dealer ship ZERO STARS I would!!! The first time I bought a car here everything was okay, referred my brother who also bought a car here recently. I came back a little over a year lat The first time I bought a car here everything was okay, referred my brother who also bought a car here recently. I came back a little over a year later to purchase another vehicle (used) they swore they did their full point inspection gave me warranty, and sure enough after a couple weeks my transmission was acting up, brakes squeaking, and not until the rain started did I notice that the wiper blades were DULL! Straight falling apart! So I looked at the warranty paperwork which had the “inspection” on it and the writing was done in 2-3 different inks as if they just checked off the list. I brought it back told Humberto (salesman) my issues told me he would have the Service Manager help me with those issues. Well that Service “manager” told me he can vouch that the full inspection was done, told me they apparently did this and that, listed all the parts used etc. on OCT 28,2019 I let him finish and then told him well that’s funny considering the fact I purchased the vehicle OCT 07,2019! And the “Date” they supposedly did the inspection before selling it to me it had been in my possession! Then told me he grabbed the wrong paperwork, and said they would do an inspection but not a full one since it “had been done”. Well it’s December 16,2019 and once again I’m back cause my vehicle is leaking Transmission Fluid, the car is jerking and there’s an electrical issue(which isn’t under warranty) and id have to pay almost $200 just to have it diagnosed. THIS PLACE IS A FRAUD AND JUST TRIES TO AVOID FIXING ANY REPAIR THAT NEEDS TO BE DONE UNDER WARRANTY! I WILL NEVER COME HERE AGAIN NOR WILL I REFER ANYONE TO PURCHASE FROM THIS DEALERSHIP! More

Great Service Went in there for an issue with my 2012 Jeep Patriot, ended up trading it in for a Jeep Wrangler, the team was amazing, so friendly. I couldn't believ Went in there for an issue with my 2012 Jeep Patriot, ended up trading it in for a Jeep Wrangler, the team was amazing, so friendly. I couldn't believe how smooth the whole process was and how just laid back everyone was in a good way. They made the process pressure free and it really felt like an upgrade. More

Stay away from service here. I've done business here for a few years. It's changed hands a few times and the service has not gotten any better. I bought a new Chrysler 300 here a I've done business here for a few years. It's changed hands a few times and the service has not gotten any better. I bought a new Chrysler 300 here and had it and my 2500 Dodge truck serviced here. I finally gave up and started going to the dealership in Pasadena for service. It closed and I went to the dealership in El Monte and bought a new Chrysler 300 from them and then it too closed I had to come back to Bravo as I wanted dealer service for my vehicles and I live close by. The final straw was a $160.00 diagnostic check to see what was wrong with the tail lights on my 300. It was a 25 cent fuse. They knew or I choose to believe they knew what was wrong all along when I came in because both tail lights went out at the same time and decided to stick it to an old man. I now have an independant service man do all the work on my vehicles and I'm much happier. You might find a good price on a vehicle here but please stay away from the service department. More