Bravo Chrysler Dodge Jeep Ram of Alhambra

I took my Jeep in because the engine seemed to have some issues with the crank position. The serviced advisor shared that it looks like it needs the flex plate replaced and it's a hard part to find. I foun issues with the crank position. The serviced advisor shared that it looks like it needs the flex plate replaced and it's a hard part to find. I found the part and had it delivered to the dealership; it cost me $750 for the part. They told me they have one mechanic that can work on it and that he would get to it in a couple of weeks and it will cost $1600 for labor. They had my Jeep for 3 months and didn't fix it and on top of everything they dented and scratched the rear corner passenger side of my Jeep. I took it to Glendale Chrysler and they were able to fix the engine issue in a couple of days. Here is the timeline of excuses from the Alhambra dealership: - It's a big job so we don't want to tie up a bay in case any complications arise so we're pushing out the repair time - Your car is old and we're not sure we can fix it, if you are okay then we'll move ahead and if anything breaks you'll have to find the parts - Our mechanic is really busy and we are going to treat your car as a project so it's going to get done over a longer period (they had my car for 3 months) - Last excuse was that we can't fix your car: our dealership doesn't have the computer diagnostic tools to analyze the problem I spoke to the service manager (and email the general manager who never responded to any of my messages) and they offered to compensate me $400 for the $750 and that they wouldn't be able to do the work. I would have been okay with that if the advisors hadn't damaged the body of my car. The Glendale Chrysler dealership quickly assessed that there was a loose pin on the connector for the crank shaft position sensor. It was an inexpensive part and a quick fix. Now I'm stuck with a $750 part that is useless to me. Unfortunately, Alhambra Chrysler does not have well trained mechanics and the trustworthiness of their service advisors is questionable. I will say that the Service Manager was kind and helpful and should be commended on trying to solve the issues caused by his staff. More

Came here with my husband Herbin found us a very good vehicle we love this car he is a great sales associate amazing work Herbin vehicle we love this car he is a great sales associate amazing work Herbin More

The product specialists Andres was very help and professional very great and time efficient recommend this dealer and sales man 100% professional very great and time efficient recommend this dealer and sales man 100% More

Wouldn't recommend buying here. I only agreed to come in because I was told I would be given a certain price. Once I came in they were very pushy. They were trying to rush me into m I only agreed to come in because I was told I would be given a certain price. Once I came in they were very pushy. They were trying to rush me into making a decision. Then when they showed me the price it was 3k higher than what I had been told. The dealer I was working with asked whyo gave me that price... even though it was him. I showed him the email but he didn't budge. When I said I wouldn't pay the new price he stormed off. Not sure why he was more upset than me. He wasted my time and gas by lying to me. More

Amazing location Herbin was very helpful great sales associate respectful and showed me every single detail on my new car !!!! associate respectful and showed me every single detail on my new car !!!! More

John Robinson bought a Dodge Durango thanks the sales manager jay g made it a fast and easy process would recommend this dealership to all my friends and family manager jay g made it a fast and easy process would recommend this dealership to all my friends and family More

Found the Gladiator Mojave I wanted online, sent a request for more info, and Humberto reached out. Humberto was knowledgeable, professional, and very easy to work with. We were able to come to term request for more info, and Humberto reached out. Humberto was knowledgeable, professional, and very easy to work with. We were able to come to terms and I ended up going home with an awesome new car. Humberto was a pleasure to work with, as was Glenn. More

The worst dealer I have ever come across in my life!! They are NOT transparent in anything! "I care xxxx about my customer" attitude guys. They are NOT transparent in anything! "I care xxxx about my customer" attitude guys. More

Horrible service department!!!! Christian Asencio was the service advisor. Car was dropped off 6/30 at 11:30 am. Car was promised at end of day. Called all afternoon next day 7/01 for an update on and no ans service advisor. Car was dropped off 6/30 at 11:30 am. Car was promised at end of day. Called all afternoon next day 7/01 for an update on and no answer, all calls that were transferred to the service department went directly to voicemail. Texted the number provided and no answer. Drove to the dealership for update. When i arrived he went to check with technician and said the car hasn't been looked at because the assigned technician called off. Two days and the car hasn't been looked at or reassigned? Such incompetence and bad customer relation. When i asked for an estimate of when it would be ready, he gave me no answered. Said he didn't know until the assigned technician looked at it. I asked to have it looked at by another technician and he said they all went home at 5. He said i was welcomed to take it elsewhere. Please don't waste your time bringing vehicles for service if under warranty. They seem to work on cars that pay for services first and then warranty vehicles. More

Went for express oil change needless to say it was far from express only went there because of coupon in mail but after more than 3 hours later, I’m still waiting . My time is worth more than the few doll from express only went there because of coupon in mail but after more than 3 hours later, I’m still waiting . My time is worth more than the few dollars I saved More