Bravo Chrysler Dodge Jeep Ram of Alhambra

Kind, informative and efficient. Everyone was very nice and helpful. My experience was a pleasant one. Everyone was very nice and helpful. My experience was a pleasant one. More

Fast and easy every single time I come to do an oil change been coming here since day one I got my dodge ram change been coming here since day one I got my dodge ram More

Very great service. Rudy is always helpful 5 star quality service. The only shop I go to in LA county. Rudy is always helpful 5 star quality service. The only shop I go to in LA county. More

All good. Rudy was very attentive and communicated with me about concerns and options during recent visit. We had a tricky situation and he researched the issu Rudy was very attentive and communicated with me about concerns and options during recent visit. We had a tricky situation and he researched the issue and able to resolve the matter with a guarantee. More

EMILY WAS REALLY HELPING ON THE PURCHASE OF A DURANGO THAT I WAS INTERESTED AND SHE TRIED HARD I WOULD RECOMEND HER 100% GOOD ATTITUDE WHICH IS A PLUS. Now when it came the time to nego THAT I WAS INTERESTED AND SHE TRIED HARD I WOULD RECOMEND HER 100% GOOD ATTITUDE WHICH IS A PLUS. Now when it came the time to negotiate all of a sudden this useless ignorant manager came with a bad attitude and disrespectful and asked dum questions like what the deal why i wanted to trade in my current truck so i said what????? Well is not of your business why i wanted to trade it for the durango !!!!!! It is my decision and i can do whatever want !!!!! You don’t question a customer with a personal decision so i started feel disrespectful by this ignorant that I don’t knw how he’s got that title as a floor manager yea I could of negotiated the payment alittle more but with his attitude and asking me what is the deal trading my current truck ?????? Come on be more professional!!!!! And respect your customers that because of us we make buy your product and we make our own decisions and those decisions shouldn’t been questioned specially by a staff like this ignorant floor manager very very disrespectful they need to learn from EMILY how to treat customers very very satisfied with her professionalism thank you EMILY More

The service is warm and thoughtful, and they treat customers seriously and responsibly! Thank you very much customers seriously and responsibly! Thank you very much More

Went for oil change, and it took them 3 hours to tell me they couldn’t change the oil because there was a giant leak when they removed the filter. They claimed it wasn’t caused by them but that it wasn’t d they couldn’t change the oil because there was a giant leak when they removed the filter. They claimed it wasn’t caused by them but that it wasn’t drivable and I needed to change the coolant. They were nice and kind until I opened a case elsewhere to figure out if they were the ones at fault for the leak. When the other place took a visit to this location to understand how the leak happened. Giovanny Aguilera didn’t let him meet with the Service Manager. Fast forward today- 2 months later. This business never called them or me back, began to ghost me and block me. Will not cooperate nor help with the case and is now contradicting their story. When the supervisor talked to the service manager LA, he insulted me and laughed. This is now a case that we are escalating and not because of the money, but because I am disgusted at the discrimination, and the lack of cooperation as a business. I haven’t had this much anxiety since High School. To have adult business people treat me like this is wrong and sad. They respect and talk to a man differently and that alone is degrading. Shame on this place. More

Gabriel and all the sales and management staff made a deal happen. Great attention and customer service. deal happen. Great attention and customer service. More

Bravo Chrysler Dodge Jeep Ram is the worst place you could ever take your RAM for repair. The mechanics are incompetent and don't care at all. There is no pride in how they do their work. The first time could ever take your RAM for repair. The mechanics are incompetent and don't care at all. There is no pride in how they do their work. The first time I did a simple oil change and when I picked up the truck there was oil on my steering wheel and arm rest on the drivers side. Last week I took it in for a recall of the turn signal lever and they made something that was working fine into a mess. Now sometimes the signal will not turn off when making a turn. I turned the steering wheel to the right and it smelled like wires were burning also now when I turn off my vehicle the Speedo lights and radio lights blink on and off. They ignored me for 1 month and just got a call back today after contacting Dodge Chrysler complaint line. They need to look into how they do things there. More

No Bravos for Bravo. I purchased a Chrysler Pacifica Plug-in Hybrid. The first time is charged it with the EV charger I've used for 12 years with another hybrid, the I purchased a Chrysler Pacifica Plug-in Hybrid. The first time is charged it with the EV charger I've used for 12 years with another hybrid, the red LED came on. That never happened before. I called the dealership 9 AM the next morning and asked to speak with the service department. The person who answered the phone was clueless, as he told me the red light came on when the car was fully charged. I know that is not true, so I asked for a service tech. I was told I needed to leave a message and I would get a call back. At 1:30 PM, not having received a call back, I left a message for the General Manager. It about 6:30 PM, not having received a call back, I sent an email to the GM and Douglas Bravo, the owner. I received a response from Mr. Bravo stating I would get a call back from a service tech the next morning. I did not. I did get a call at 4:45 PM from my salesperson. Kevin is a nice guy and good salesperson, but he is not a service tech. At 6:15 PM, I received a call from James, the Sales Manager. He told me he knew the right person in service and would have him give me a call. About 15 minutes later, I got a call from Rudy, the Service Manager. Rudy, calling me "buddy," told me he was going out the door, but would have a service tech call me the next morning. So I bought a car for over $52,000, had a charging issue and after two full days never received a call from a service tech. The crowning moment was when I received an email from Jose Reano sent at 10:30 PM that day. Four hours after I spoke to James and Rudy, he wrote: "Our service advisor Rudy, sales manager James both attempted to reach you today, but we were unable to connect. We truly value your time and want to ensure we address your concerns as soon as possible." Mr. Reano either: 1. Failed to ask both James and Rudy if they had spoken to me - which would be a ridiculously stupid course of action and is completely unacceptable, or 2. Outright gaslighted me and copied Mr. Bravo so the owner would believe he had taken the action Mr. Bravo stated would be taken in his email to me which is unacceptable by any standard. Mr. Bravo and Mr. Reano have failed to respond to my email pointing this out. I never received a call from a service tech. Fortunately for me, there is another Chrysler dealership closer to me than Bravo. The service support is at Bravo is non-existent. The GM ignored my voice message and then outright lied to me. The owner accepts this behavior. The charging issue in ongoing, apparently an intermittent problem. More