Bravo Chevrolet Cadillac

I took my 2009 Silverado, for a oil change, replace a censor on left front tire, a window that does not work. I took it in on a Thursday and they said we will call you with updates, but not once did they censor on left front tire, a window that does not work. I took it in on a Thursday and they said we will call you with updates, but not once did they call. I called on Monday and the service advisor Sarai, could not tell me an update on the services that had or had not been done. She said, she would return my call and never did. They claim that the tire censors were resent, but they weren't. Half of the service was never done on my vehicle. I had to go elsewhere to get a new censor put on my left tire. Oil and transmission lines, window did not get fixed. Poor customer service, lack of communication. Overall I WILL NEVER nor RECOMMEND to take your vehicle for service there. My safety was obviously not their priority. Also the department manager, is not interested in discussing your complaints and will have someone else call you. Horrible, horrible, service!!!!!! More

I have been waiting for months for Bravo to get the part needed to fix my seatbelt retainer. Nobody follows up. I have called several times to determine the status of the part only to be told it is still on needed to fix my seatbelt retainer. Nobody follows up. I have called several times to determine the status of the part only to be told it is still on order. A similar situation occurred on another part right after I got my car. I find it hard to believe that parts take so long to get delivered. Bravo could learn a lot from Mercedes on how to handle Customer Service. Like a previous customer's complaint. I got told my car needed a flush. My car had less than 10,000 miles! This place needs to get its act together. More

poor service - not focused on customer – disappointing. Scheduled an appointment – brought car in on time, 4 hrs later, they had not even looked at car, when aske - not focused on customer – disappointing. Scheduled an appointment – brought car in on time, 4 hrs later, they had not even looked at car, when asked why – service rep explained appointments are to manage the shop – not necessarily when your car will be services…. Bought tire for the car at Bravo Cadillac – after a year, one tire has a slow leak…asked to bring it in to be looked at – they explained I needed to appointment – reference my previous discussion regarding appointments. When I have purchased tires in the past from Discount Tire, BigO, etc – they have always been quick – even if I just drop in without appointment to service the tires. Will NEVER buy tires at this place again!!!!!! More

Worst experience I ever had! Went to get my car diagnosed for an Ac problem, appointment was at 9am, dealership wasn't even busy, they told me they'll start working on my car at 1 Went to get my car diagnosed for an Ac problem, appointment was at 9am, dealership wasn't even busy, they told me they'll start working on my car at 12pm the latest. I had to go in person and find out what was going on why they were taking forever, there lame excuse was we were busy, so they didn't start my car until I got to the dealership at 445 PM to tell me that they have to leave it till Monday I started giving them attitude, guess what it took them 5 minutes to find out what was wrong, they still charge me and the incompetent manager took my diagnos paperwork I will never recomend them to anybody they really have incompetent staff starting with the manager..... More

Used to be good service not anymore watch out I’ve taken my SRX to Bravo for the past 3 years Rey has been my service writer he always took good care of me and was very fair. A couple of weeks ag I’ve taken my SRX to Bravo for the past 3 years Rey has been my service writer he always took good care of me and was very fair. A couple of weeks ago I took my car in for the 30 minute oil change the service writer Rusty looked under my hood recommended that I get their brake fluid service at 139.95 I told him I would think about it but I was in a hurry today I stopped by Brake Masters to have them check out my brake fluid they said it’s good to go. So I don’t know what’s going on at Bravo but I don’t think I will be back. Barry Leslie Las Cruces NM More