Bravo Cadillac of Las Cruces

Where to begin - BRAVO CADILLAC in Las Cruces. Took my vehicle in for 60,000 mile service. Alex Carreras-a service advisor lied on my work receipt. He said I requested an injector cleaning becaus Took my vehicle in for 60,000 mile service. Alex Carreras-a service advisor lied on my work receipt. He said I requested an injector cleaning because my vehicle was idling rough. When, in fact, he suggested it. They also don't greet you They sit there behind their work station waiting for you to find them. To top it off, that dealership parked my vehicle out in the parking lot and I had to go find it when they were finished. I can't even tell you all the rest that was wrong. Mr.Lance Knopp - Bravo Director of Operations - kindly took care of that and advised next time I needed service to use their BEST dealership in my area - El Paso Bravo Cadillac. He offered to detail my vehicle and give me a loaner if I would give them a second chance. So, I did. I was contacted by Mr. FERRER, THE SERVICE MANAGER on July 7th. I had a few other issues I wanted them to check out since I was driving 100+ miles and he told me they could do diagnostic tests to figure out what needed to be done. It was agreed that I would be there July 11th at 9:00 am and he would have a loaner vehicle ready for me. I had to get up at 5:45 am to leave my home in Deming, NM and be there by 9:00am. I arrived at 8:58 am only to wait 1 hour and 33 minutes for the loaner. To top it off, had to wait longer for temp tag AND only had gas enough for 93 miles! Less than what it would take me to get home. AND, THE BATTERY WAS DEAD IN THE KEY FOB-SO I HAD TO REPLACE THAT! SO, it continues to go downhill...NO ONE called me all afternoon Tuesday or Wednesday to update me. I finally called about 3:30 where Mr. FERRER-THE SERVICE MANAGER - gave me a different story than my advisor, David! This whole experience, I got nothing but lies from Mr Ferrer. AND, at one point the dealership General Manager Mr. LUIS Acosta, was notified by Mr. Knopp about the issues. I NEVER HEARD FROM MR. ACOSTA! I told them to forget it and I would pick up my vehicle Friday at 12:30. My vehicle had the oil change, tire rotation and the detailing offered by Mr. KNOPP. EVERYTHING looked great. I noticed the front car mats were EXTREMELY slick but thought that was just because they had maybe cleaned them with something. This morning when I went out to get something out of my car, I noticed there were large black areas where the mats met the carpet. PRIOR TO THIS MY 2016 WAS SPOTLESS!All day I've tried to find out WHAT ON EARTH THEY USED ON THE MATS. THEY WILL NOT ANSWER ME!!! Consequently, I'm writing this and will be filing a BBB REPORT! The owner of this dealership, AND The Las Cruces dealership, MR ALEX FLORES needs to be aware of how customers are treated. More

I purchased a new Traverse and the salesmen Jonathan Fretwell was excellent and was not pushy. With salesmen like Mr. Fretwell I will buy again from Bravo. Fretwell was excellent and was not pushy. With salesmen like Mr. Fretwell I will buy again from Bravo. More

I bought my new Bolt EUV here and I cannot say enough good things about the Finance department and the Service department. Bonnie is the best! Super-friendly service! good things about the Finance department and the Service department. Bonnie is the best! Super-friendly service! More

I purchased a brand New vehicle from Bravo. The modified it as I specified. Doing this, I thought I would be protected as Dealership did the mods. They sold me the extended warranty. My The modified it as I specified. Doing this, I thought I would be protected as Dealership did the mods. They sold me the extended warranty. My Transmission blew at 70K miles. When turned in to warranty, they said it was voided as the car was modified. I called Bravo to negotiate as, I will take the hit of the new transmission. But they never should have sold me an extended warranty if it would not cover my car, modified by them. The reimbursed me some of the amount, but not all. I do not see how the dealership should not reimburse me for the whole amount paid on a warranty they should have not sold me in the first place, if it does not cover my vehicle. More

Purchased a 2013 Cadillac SRX after 6 days vehicle would not start up informed dealership after being bounced around from salesman, mid management sales, and service department 3 days later it was picked up not start up informed dealership after being bounced around from salesman, mid management sales, and service department 3 days later it was picked up. They did provide a loaner vehicle. We decided to contact the lender and we where able to get out of the deal fortunate for us. We have been going back. and forth trying to get our refund on gap and car title trade in back since 11-05 was once again bounced around between sales and finance dept. I was assured by the Sales manager in the morning that by 17:00 on 11-18 my check and title would be here even if he had to send the salesman to pick it up. I called the GM after 17:00 No answer went to the dealership waited until 18:30 finally the salesman shows up he has No idea what is going on. The lack of accountability, communication, and customer service is disappointing. My hope is that they will use this review as a learning tool as how to treat customers. It”s my belief that each customer should be treated with professionalism no matter how small the pocket book. We deserve better than this. Good day and God Bless. More

Dropped camaro off at 7:30 am for battery replacement, oil change, brake and radiator flush. They hadn't called by 4 pm so I went over anyway. Car still on rack. Waited another hour before losing cool. Se oil change, brake and radiator flush. They hadn't called by 4 pm so I went over anyway. Car still on rack. Waited another hour before losing cool. Service hours totaled 2.2 but they had car for 10! Said they'd done other cars that came in after mine instead because I didn't seem like I was in a hurry. Service manager gave insincere, meaningless, "sorry". Then they tried to overcharge me. I had to reset the oil life monitor myself on the drive home. More

WARNING! ! IF YOU PURCHASED A BLACK 2019 TOYOTA AVALON (VIN#4T1BZ1FB4KU033331) FROM BRAVO IN LAS CRUCES YOU WILL NOT GET A TITLE!!!! I TRADED IN THIS VEHCIL ! IF YOU PURCHASED A BLACK 2019 TOYOTA AVALON (VIN#4T1BZ1FB4KU033331) FROM BRAVO IN LAS CRUCES YOU WILL NOT GET A TITLE!!!! I TRADED IN THIS VEHCILE IN AND THEY DID NOT PAYOFF THE BALANCE!!! THE TITLE HOLDER IS TOYOTA MOTOR CREDIT AND THEY WILL NOT RELEASE THE TITLE UNTIL THE FULL BALANCE IS PAID!! I HAVE CALLED THEM AND KEEP GETTING THE RUN AROUND NIETHER OF THE FINANCE MANAGERS RETURNS MY CALLS AND IF THEY RESPOND TO AN EMAIL ITS JUST TO GIVE ME THEIR USELESS PHONE NUMBER; WHERE THEY CAN NOT BE REACHED!! BUYERS BEWARE!!! TAKE YOU BUSINESS TO A REPUTABLE DEALER! NOT THIS INCOMPETENT CLOWN!!!! More

Buyers beware. This new addition to our community is a fraud and enjoy their special techniques to screw the general public. My wife and I spent 7 hours. Yes. 7 hou This new addition to our community is a fraud and enjoy their special techniques to screw the general public. My wife and I spent 7 hours. Yes. 7 hours at their chop shop in Las Cruces NM. My wife traded in her 2020 Toyota vehicle and the payoff was $ 24000. They hid the fees in the paperwork and she had to sign documents stating she HAD to receive the warranty program. The I inspect commercial dealerships for a living. There vehicles are from flooded areas and not to standard . Please and YRS.. please go across the street to a valued dealership More

The quality of workmanship is, as expected, excellent. The availability of the parts was the biggest hold up. Communication as to where we were in the repair process could use a little more work, but th The availability of the parts was the biggest hold up. Communication as to where we were in the repair process could use a little more work, but the customer service was really overwhelmed. The Bravo team really came together and made us feel as if they were partners with us during the process. The dealership family is aptly named. Bravo, Chevrolet dealership. Bravo ! 👏👏 More

All staff was friendly, helpful and happy! I enjoyed waiting for the service o be completed! And, the price was right! I enjoyed waiting for the service o be completed! And, the price was right! More