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Bravo Cadillac El Paso - Service Center

El Paso, TX

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109 Reviews

109 Reviews of Bravo Cadillac El Paso - Service Center

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May 05, 2022

The service department is always respectful and professional. They made sure I Was comfortable while waiting for my vehicle. Great service! More

by gdiggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sally Knight
May 06, 2022 -

Bravo Cadillac El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Lance Knopp General Manager lknopp@bravoautos.com

May 05, 2022

Great service. They were efficient and friendly. The work done was good. It was a recall More

by slmbeltran
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Bravo Cadillac El Paso responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bravo Cadillac El Paso! Lance Knopp General Manager lknopp@bravoautos.com

May 05, 2022

The manager was very helpful and explained what could be the trouble . He will notified me what they find out and fix the problem . More

by juanblanco050551
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Bravo Cadillac El Paso responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Lance Knopp General Manager lknopp@bravoautos.com

May 05, 2022

Excellent Service very helpful , patient and understanding. Had me in and out in no time. Very knowledgeable and professional More

by T.Boogie48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Bravo Cadillac El Paso responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Lance Knopp General Manager lknopp@bravoautos.com

May 04, 2022

Fast polite service. Only went in for a free oil change. They inspected whole vehicle and were very thorough. More

by zombietx17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Shepherd, Christian Arvizu, Sally Knight
May 06, 2022 -

Bravo Cadillac El Paso responded

We appreciate your business and our team looks forward to serving you again soon! Lance Knopp General Manager lknopp@bravoautos.com

May 04, 2022

Took a long time but staff were super nice and helpful. I had asked for a loaner and none were available so I had to wait. More

by pmpnevarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Bravo Cadillac El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Lance Knopp General Manager lknopp@bravoautos.com

May 02, 2022

Excellent service and which is one of the reasons that I bought a Cadillac to begin with. More

by antonioambrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Bravo Cadillac El Paso responded

Thank you for choosing Bravo Cadillac El Paso, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lance Knopp General Manager lknopp@bravoautos.com

May 02, 2022

Bravo Cadillac has the best service in town. I’m always greeted with a smile More

by vcastanon415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Bravo Cadillac El Paso responded

Thanks for sharing your thoughts about your experience with Bravo Cadillac El Paso. We appreciate your business and hope to see you again soon! Lance Knopp General Manager lknopp@bravoautos.com

May 02, 2022

Do not believe what your service agent tells you! Disappointed that she did not listen and then lied to me for 2 years. More

by EPTEXAS99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sally Knight
May 05, 2022 -

Bravo Cadillac El Paso responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Lance Knopp General Manager lknopp@bravoautos.com

April 27, 2022

I asked for my truck to be washed after the oil change and the only thing that was done was my windows were cleaned More

by myrieckesj33
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn't meet Mike in service
May 01, 2022 -

Bravo Cadillac El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Lance Knopp General Manager lknopp@bravoautos.com

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