Bravo Cadillac El Paso - Service Center

I went in for an oil change on my 2014 Cadillac XTS on August 6, 2024. I was greeted by Ramon Acosta (Service Advisor). He was very friendly. He made me feel welcome and treated me great from the time I m August 6, 2024. I was greeted by Ramon Acosta (Service Advisor). He was very friendly. He made me feel welcome and treated me great from the time I met him to the time I left. I will definitely get my next oil change at Bravo Cadillac. By the way, I purchased my Cadillac new from BRAVO CADILLAC. More

This dealership doesn't give you the vibe that people normally expect from car dealerships. They're not pushy. They don't stand over you like vultures looking to make a quick buck. Everyone we have had e normally expect from car dealerships. They're not pushy. They don't stand over you like vultures looking to make a quick buck. Everyone we have had experiences with at Bravo are good kind, honest people and it is written all over them that they want to take care of their customers! We are so pleased with the service at Bravo and will absolutely be customers for life! Thank you Bravo! More

I had a good experience throughout the whole process. I especially liked the manner in which the agent who handled my car (Mike Rodriguez) made sure a shuttle was ready to take me home as well as to go I especially liked the manner in which the agent who handled my car (Mike Rodriguez) made sure a shuttle was ready to take me home as well as to go pick me up when my car was ready. More

Mike Rodriguez always gives me first class treatment when servicing my two Cadillacs. Mike has taken great care of my vehicles for many years. I trust his advice on my auto care! Bravo Cadillac is fort servicing my two Cadillacs. Mike has taken great care of my vehicles for many years. I trust his advice on my auto care! Bravo Cadillac is fortunate to have a dedicated employee and a professional that truly cares about his customers such as Mike Rodriguez. More

All of the technical support is outstanding and professional support is out of this Era 👏 professional support is out of this Era 👏 More

Service was quick & easy service advisor did not honor my free oil change as per my contract will not be taking my vehicle for service anymore free oil change as per my contract will not be taking my vehicle for service anymore More

Took my Escalade for the second time and hasn’t fixed the problem want me to take it back but time and ⛽️ is an issue problem want me to take it back but time and ⛽️ is an issue More

Great service and great communication from the service advisor, fast and quick service provided as well advisor, fast and quick service provided as well More

Dealer unfamiliar with other brands within GM. I have a Chevy Colorado. The service agent that treated me wasn’t even aware of the info screen in my instrument cluster. I was informed I needed to I have a Chevy Colorado. The service agent that treated me wasn’t even aware of the info screen in my instrument cluster. I was informed I needed to go to a Chevy dealer to have any problems diagnosed. Even the simple 15k service was inadequate. I came in with lower than recommended tire pressure. I left with the pressure unchanged, still low and unevenly so. Even after I made sure when I arrived that they had nitrogen for the tires (came that way from GM) because the last Chevy dealer did not have nitrogen. I had to go back to have the pressure adjusted. They put it to the recommend Cold Pressure. It was 104*F outside and I drove 25 minutes. Had to have them put in 3 pounds extra. Next morning the pressure was just right. I can understand the Cadillac only knowledge, but what else did they not check that is required for the 15k service? Air pressure is a simple one. And even then they did that wrong. More

Good service, estimate was provided from the service technician along with some added service recommendations and all were completed in a timely manner. technician along with some added service recommendations and all were completed in a timely manner. More