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Bravo Cadillac El Paso

El Paso, TX

Overview
Reviews
3.7
145 Reviews
Call Dealership (915) 505-6762

6555 Montana Ave

El Paso, TX

79925

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By Type

Showing 145 reviews

May 05, 2022

The service department is always respectful and professional. They made sure I Was comfortable while waiting for my vehicle. Great service! More

by gdiggs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sally Knight
Report | Print
May 06, 2022 -

Bravo Cadillac El Paso responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Lance Knopp General Manager lknopp@bravoautos.com

May 05, 2022

This dealership is courteous and friendly. The staff always keeps us informed. very professional personnel. More

by alonzomiranda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
Report | Print
May 06, 2022 -

Bravo Cadillac El Paso responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bravo Cadillac El Paso, we look forward to having you as one of our valued customers for many more years to come! Lance Knopp General Manager lknopp@bravoautos.com

May 05, 2022

Great servive, and fast , they would let you know if something is wron witn your car , More

by Mcervantes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Arvizu
Report | Print
May 06, 2022 -

Bravo Cadillac El Paso responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bravo Cadillac El Paso. Lance Knopp General Manager lknopp@bravoautos.com

May 04, 2022

Fast polite service. Only went in for a free oil change. They inspected whole vehicle and were very thorough. More

by zombietx17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez, Daryl Shepherd, Christian Arvizu, Sally Knight, Pete Robles
Report | Print
May 06, 2022 -

Bravo Cadillac El Paso responded

We appreciate your business and our team looks forward to serving you again soon! Lance Knopp General Manager lknopp@bravoautos.com

May 04, 2022

Took a long time but staff were super nice and helpful. I had asked for a loaner and none were available so I had to wait. More

by pmpnevarez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Robles
Report | Print
May 06, 2022 -

Bravo Cadillac El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Lance Knopp General Manager lknopp@bravoautos.com

May 02, 2022

Bravo Cadillac has the best service in town. I’m always greeted with a smile More

by vcastanon415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
Report | Print
May 02, 2022 -

Bravo Cadillac El Paso responded

Thanks for sharing your thoughts about your experience with Bravo Cadillac El Paso. We appreciate your business and hope to see you again soon! Lance Knopp General Manager lknopp@bravoautos.com

May 02, 2022

Excellent service and which is one of the reasons that I bought a Cadillac to begin with. More

by antonioambrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
Report | Print
May 02, 2022 -

Bravo Cadillac El Paso responded

Thank you for choosing Bravo Cadillac El Paso, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lance Knopp General Manager lknopp@bravoautos.com

May 02, 2022

Do not believe what your service agent tells you! Disappointed that she did not listen and then lied to me for 2 years. More

by EPTEXAS99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sally Knight
Report | Print
May 05, 2022 -

Bravo Cadillac El Paso responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Lance Knopp General Manager lknopp@bravoautos.com

April 27, 2022

Overall ok experience. I was promised some the chip in my vehicle for the heated seats and once the sale went through all of a sudden they could not give that to me. More

by Ctarazon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar and Teresa
Report | Print
Apr 27, 2022 -

Bravo Cadillac El Paso responded

Thank you for your very kind review. Omar and Teresa strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bravo Cadillac El Paso. Lance Knopp General Manager lknopp@bravoautos.com

April 27, 2022

I asked for my truck to be washed after the oil change and the only thing that was done was my windows were cleaned More

by myrieckesj33
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn't meet Mike in service
Report | Print
Apr 30, 2022 -

Bravo Cadillac El Paso responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Lance Knopp General Manager lknopp@bravoautos.com

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