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Bravo Cadillac El Paso
El Paso, TX
145 Reviews
Come see why West Texas and Southern New Mexico shoppers looking for a luxury car come to Bravo Cadillac!
Bravo Cadillac El Paso is known throughout West Texas and Southern New Mexico area as the number one source for the luxury brand Cadillac as well as top quality used cars. They provide expert maintenance and repair services, and exclusive deals on all Cadillac models of all years and any pre-owned brand as well.
El Paso Cadillac drivers know to come to Bravo Cadillac for their auto repair and maintenance needs because we know what's good for your car at a price that's good for you. You can enjoy the most expansive inventory of Cadillac cars in West Texas.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 145 reviews
November 03, 2021
Worst customer service I’ve ever had at a dealership. I called about a vehicle & was told by a saleswoman I’d receive texts with more info & a credit application. It never came, so I called the next day & called about a vehicle & was told by a saleswoman I’d receive texts with more info & a credit application. It never came, so I called the next day & explained what happened & was sent to a different salesman’s voicemail. I left a message (was on Saturday) & never heard back, so I tried for the 3rd time Monday where I talked to ANOTHER saleswoman, Yoahna, & was told, again, that I’d get texts with more info & a few pics I requested as I’m out of state. I also mentioned I could fly out the next day to test drive & buy if everything was in the condition they stated. Again, never received anything more from them. It’s now Tuesday & I just got a notification that the car sold. Obviously they don’t care, but I was ready to buy almost a week ago. I tried to be understanding, bc things happen & I’m sure they have other people to deal with, but I guess that’s the wrong approach since it seems they have zero consideration for your time. If this is how they treat people before you buy, I can’t even imagine the nightmare they are to deal with getting the deal done or anything afterwards, & glancing at the recent reviews, I’m not the first person to have this issue here. I tried to call just now to confirm that it did for sure sell, & was sent to the managers voicemail where I couldn’t even leave a message because the mailbox is full lol sounds about right. P.S. Don’t bother leaving a “please reach out to us to address this concern” response to this review, because I’ve tried… More
by hannahraelong
Employees Worked With
Yoahna
October 07, 2021
David gave us the best service!!!!! He was so helpful! Very respectful! Best service ever! Very respectful! Best service ever! More
by Jacquelinea459
October 06, 2021
Only got one star the sales rep that called me was very rude and did not try to help I can not believe he works at suck a high dealer ship joe monero really needs to go rude and did not try to help I can not believe he works at suck a high dealer ship joe monero really needs to go More
by Brendanance
Employees Worked With
Joe monero
January 06, 2020
Bravo gives my vehicle quality service every time. Whether it’s routine maintenance or a repair. I’ve always had a positive experience and I have peace knowing my car is in good hands. I appreciate th Whether it’s routine maintenance or a repair. I’ve always had a positive experience and I have peace knowing my car is in good hands. I appreciate the exceptional customer service always. Thank you ! More
by Erikanina
December 22, 2019
I think eight vehicles in six years from the same salesman and the same sales manager at the same dealership with the same receptionist and the same owner is “exceptional” enough! salesman and the same sales manager at the same dealership with the same receptionist and the same owner is “exceptional” enough! More
by Texdon
December 16, 2019
The parts service person was very courteous and knowledgeab. As long as I don't have to have contact or communications with Mike Rodriguez the service will suffice. My inclination at this time, is these will be As long as I don't have to have contact or communications with Mike Rodriguez the service will suffice. My inclination at this time, is these will be the last two Cadillac's I will purchase again. More
by frank.graf
Employees Worked With
Other Employees :
Juan Macias, Klouse Schulze., Erich Marusich, Lalo Ponce
December 08, 2019
Very good always on time and professional Wait time was good washing my car and vacuum rile work with customers on any problem to be resolve thanks !! good washing my car and vacuum rile work with customers on any problem to be resolve thanks !! More
by jorge8355
Employees Worked With
November 13, 2019
Exceptional Customer Service The Customer Service that I receive at Bravo Cadillac is always very professional and promptly. I had a small problem with my tire caps and Sally and The Customer Service that I receive at Bravo Cadillac is always very professional and promptly. I had a small problem with my tire caps and Sally and Mike Rodrigues were quick to take action and followed up on the details to full completion and kept me informed of all the details on a regular basis. I could not have been more satisfied with the way they handled the situation. I would highly recommend this dealership to anyone and will definitely return to service my vehicle there anytime. More
by Laura
November 13, 2019
Provided very good service. Customer service is always great. Had the oil change and took care of the brakes. We are always informed as to what is needed to maintain our car in Customer service is always great. Had the oil change and took care of the brakes. We are always informed as to what is needed to maintain our car in good condition. We are aware what we can afford at the time and what is pending. Overall service has always been great. More
by rosledes
Employees Worked With
