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Bravo Cadillac El Paso

El Paso, TX

Overview
Reviews
3.7
145 Reviews
Call Dealership (915) 505-6762

6555 Montana Ave

El Paso, TX

79925

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Showing 145 reviews

April 21, 2022

Excellent service always on point. Exceed the expectations of the customer that’s why I like bringing my vehicle here. More

by Omar U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in service
Report | Print
Apr 22, 2022 -

Bravo Cadillac El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Lance Knopp General Manager lknopp@bravoautos.com

April 20, 2022

Thank you Mike Rodriguez for all your help with all my vehicles. The best customer service! More

by jlasunset
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez, Holly Lara
Report | Print
Apr 20, 2022 -

Bravo Cadillac El Paso responded

Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful feedback! Lance Knopp General Manager lknopp@bravoautos.com

April 20, 2022

Bad service. Terrible vehicle selection and sold me a bad non Working vehicle purchased less than 6 months ago More

by Idiaz.lifeline
Recommend Dealer
No
Employees Worked With
Alex Flores, Mike Rodriguez, Omar Martinez, Holly Lara, Lance Knopp
Report | Print
Apr 29, 2022 -

Bravo Cadillac El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Lance Knopp General Manager lknopp@bravoautos.com

April 20, 2022

Was in lobby no one bothered to attened us. Walked up to front receptionist for assistance. Once car got accepted waited in lobby where i saw every member goofing around, not one person asked i More

by varelaj63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Rodriguez
Report | Print
Apr 29, 2022 -

Bravo Cadillac El Paso responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your service visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Lance Knopp General Manager lknopp@bravoautos.com

April 20, 2022

Would like to have the delivery option once the card is completed to our job More

by jimmysheen89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
Report | Print
Apr 20, 2022 -

Bravo Cadillac El Paso responded

Jimmy, We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Lance Knopp General Manager lknopp@bravoautos.com

April 20, 2022

Good customer service. Generally able to make appointments same day or next. Had had no issues with vehicle repairs or service. More

by jmenchaca1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sally - Service department.
Report | Print
Apr 20, 2022 -

Bravo Cadillac El Paso responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sally met your expectations. Thank you again for choosing Bravo Cadillac El Paso, we look forward to having you as one of our valued customers for many more years to come! Lance Knopp General Manager lknopp@bravoautos.com

April 20, 2022

Christian in the service department was very friendly and efficient. He has great customer service and the service on my vehicle was done very quick. More

by vltatilano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian in the service department
Report | Print
Apr 20, 2022 -

Bravo Cadillac El Paso responded

Thank you! Christian and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bravo Cadillac El Paso. Lance Knopp General Manager lknopp@bravoautos.com

April 20, 2022

Very fast accurate with all my service needs. I have confidence that they will always look out for my well-being and well-being of my vehicle. More

by joel_j97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Villarreal, Mike Rodriguez
Report | Print
Apr 20, 2022 -

Bravo Cadillac El Paso responded

Joel, Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bravo Cadillac El Paso. Please don't hesitate to reach out if you need anything else. Lance Knopp General Manager lknopp@bravoautos.com

April 20, 2022

Exclente customer service from the body shop. Very professional. Enrique the body shop manager is amazing. More

by joshua.matthew10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enrique body shop manager
Report | Print
Apr 21, 2022 -

Bravo Cadillac El Paso responded

Joshua, Thank you for the kind words for our service department! Enrique and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Lance Knopp General Manager lknopp@bravoautos.com

April 20, 2022

I'm glad Mike Rodriguez is my service writer. Even when he's not there. He make sure I'm taken care of. More

by yesenia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Rodriguez
Report | Print
Apr 21, 2022 -

Bravo Cadillac El Paso responded

Thank you for your business and this review. We're happy to hear Mike and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Lance Knopp General Manager lknopp@bravoautos.com

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