Bravo Cadillac El Paso

I went in for an oil change on my 2014 Cadillac XTS on August 6, 2024. I was greeted by Ramon Acosta (Service Advisor). He was very friendly. He made me feel welcome and treated me great from the time I m August 6, 2024. I was greeted by Ramon Acosta (Service Advisor). He was very friendly. He made me feel welcome and treated me great from the time I met him to the time I left. I will definitely get my next oil change at Bravo Cadillac. By the way, I purchased my Cadillac new from BRAVO CADILLAC. More

This dealership doesn't give you the vibe that people normally expect from car dealerships. They're not pushy. They don't stand over you like vultures looking to make a quick buck. Everyone we have had e normally expect from car dealerships. They're not pushy. They don't stand over you like vultures looking to make a quick buck. Everyone we have had experiences with at Bravo are good kind, honest people and it is written all over them that they want to take care of their customers! We are so pleased with the service at Bravo and will absolutely be customers for life! Thank you Bravo! More

Great service from the minute we walked in the door. We bought 2 used cars from Josh Great salesman. They made sure it was a quick and easy process. I would highly recommend Bravo We bought 2 used cars from Josh Great salesman. They made sure it was a quick and easy process. I would highly recommend Bravo More

Terrible customer service, nothing but bottom feeders at this dealership. Their goal is to screw people over as much as possible. I would not recommend them. Look at their reviews in other places, they even this dealership. Their goal is to screw people over as much as possible. I would not recommend them. Look at their reviews in other places, they even had to stop letting people post on Facebook because it was so bad. There are plenty of other dealerships on Montana. Just don’t go to this one.. More

Terrible dealership, had to take my truck THREE times already this past year. Every time I go I still have to pay something out of pocket even though they discreetly added an extended warranty to the sal already this past year. Every time I go I still have to pay something out of pocket even though they discreetly added an extended warranty to the sales contract. I’m not going to blame Chevy. I’ve had other Silverado’s and never had any issues. And keep in mind when you get the warranty you can’t take it anywhere else which is another pain in the xxx, these people just try to find any way to screw you over and take the most from you. At this point I’m willing to take a loss on the truck just so I don’t have to deal with these people anymore. More

Do not purchase a vehicle from Bravo. First, they took my trade in and did not pay it off; it took me several months of emails and phone calls from both myself and Toyota Motor Credit to First, they took my trade in and did not pay it off; it took me several months of emails and phone calls from both myself and Toyota Motor Credit to correct the matter. The worst part of the situation is they had already sold my trade in and still had not paid off the vehicle. Additionally, they sold me a vehicle with odometer rollback issues. They did not do their due diligence in ensuring that the vehicle was reporting the correct mileage. I only found out when I tried to trade it in at another dealership. This vehicle should have never been sold to anyone. This is clearly a violation of the Texas Deceptive Trade Practices Act and the Federal Odometer Law. I have reached out to them to correct this matter. I have been very patient and have given them sufficient time to correct the matter. I do not want this vehicle; it was not sold to me in good faith. I requested that they take the vehicle back and payoff my loan. Which is the least they could do considering that I can take civil action for damages that will far exceed the payoff of the vehicle. Yet they were not receptive I had to place a bad review on social media to get their attention. They then offered to have the mileage on the Carfax corrected!!!! NO THANK YOU!! They then offered to put the vehicle up for auction and only payoff the vehicle if it brings 17 thousand. I agreed to this option in a effort to be civil; however Bravo stated the vehicle only brought in 15 thousand; which means they want me to pay the difference for the payoff. Bravo apparently is not capable of understanding the two laws mentioned above. The facts are: Bravo sold a vehicle with incorrect mileage at a much higher cost than the vehicle is worth. This vehicle should have never been sold; especially without disclosing the mileage discrepancy. I no longer want this vehicle, I do not feel safe driving my family (children) in this vehicle. Therefore, I want them to take their vehicle back get me out of the deceptive loan they initiated. Prior to purchase consider if you are willing to deal with all of these issues; the payoff issue and now the larger issue of fraudulent mileage which drastically changes the safety and value of the vehicle. Do yourself a favor and ask yourself if you would want to drive your family in a vehicle such as this prior to purchasing any vehicle from any Bravo location. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I took my Escalade in yesterday and Mike R. had me on my way quickly and satisfied with my truck service. Thank you!! Great job guys! had me on my way quickly and satisfied with my truck service. Thank you!! Great job guys! More

I had a good experience throughout the whole process. I especially liked the manner in which the agent who handled my car (Mike Rodriguez) made sure a shuttle was ready to take me home as well as to go I especially liked the manner in which the agent who handled my car (Mike Rodriguez) made sure a shuttle was ready to take me home as well as to go pick me up when my car was ready. More

Mike Rodriguez always gives me first class treatment when servicing my two Cadillacs. Mike has taken great care of my vehicles for many years. I trust his advice on my auto care! Bravo Cadillac is fort servicing my two Cadillacs. Mike has taken great care of my vehicles for many years. I trust his advice on my auto care! Bravo Cadillac is fortunate to have a dedicated employee and a professional that truly cares about his customers such as Mike Rodriguez. More