Brattleboro Subaru - Service Center

Informative customer service My customer service experience at Brattleboro Subaru is always excellent. Rachel, Nate, Dave are all articulate professionals who are knowledgeable a My customer service experience at Brattleboro Subaru is always excellent. Rachel, Nate, Dave are all articulate professionals who are knowledgeable and helpful, answer questions thoroughly, make suggestions, give good info. They keep my six year old Outback running well -- it's my go-to Subaru dealership because of their customer driven focus. Many thanks to them! More

Enlightenment I purchased my Subaru from Brattleboro six years ago and originally serviced it there, and was always happy with their performance. But since I travel I purchased my Subaru from Brattleboro six years ago and originally serviced it there, and was always happy with their performance. But since I travel a lot between 2 other states I had to use other dealers. I had taken it to Curry Subaru in New York and had a major brake job performed. When I picked the car up, the brake light was flashing. The mechanic checked it and said the emergency brake module needed to be replaced, at the cost of $1300. I called Brattleboro and explained the problem. The service person said he never heard of that part failing or being replaced. They checked the car out and found the emergency brake cable had not been readjusted. They should be highly commended for their honesty, integrity, and performance. More

Great service on my Forester The service people at Brattleboro Subaru do an excellent job and are very honest and responsive to any issues I have had with my 2017 Forester XT. As The service people at Brattleboro Subaru do an excellent job and are very honest and responsive to any issues I have had with my 2017 Forester XT. As an example, I recently had a loud metal grinding noise coming from the right front wheel and had the vehicle towed 63 miles to Brattleboro because I trust their service technicians to quickly solve the problem. Despite the emergency nature of the call, they fit me in the service schedule within the day and fixed the problem within two hours. Cannot say enough about the great service. More

Quick and easy I realized my time for an oil change was upon me. They took me in the afternoon a day later and had me out in under an hour. That is quick and easy! I realized my time for an oil change was upon me. They took me in the afternoon a day later and had me out in under an hour. That is quick and easy! More

Beyond expectations Nate in the Service Department of Brattleboro Subaru made certain that our Subaru Outback got some critical work done under warranty. I had brought th Nate in the Service Department of Brattleboro Subaru made certain that our Subaru Outback got some critical work done under warranty. I had brought the car in for an oil change at 99,000 miles, and was not aware of a number of issues with the car. Nate went after these items and got them done at no cost. The point here is that Nate could have given me what I came in for - a scheduled oil change, but was customer and service driven. Thanks for his dedication to excellence in service. Submitted by Stephen Stoia, Northfield, MA 01360 More

Irresponsible and Dangerous I had to bring in my Subaru because the passenger-side airbag had been recalled. The people at this dealership replaced the airbag, but they did somet I had to bring in my Subaru because the passenger-side airbag had been recalled. The people at this dealership replaced the airbag, but they did something to the engine, which they then denied, because seconds after driving out of the parking lot, the check engine light came on. I drove back in and they told me that there was oil on the spark plugs and the cylinders were misfiring. (The car had been driving fine for years up to now.) They told me I could either leave it with them for an exorbitant fee or drive it home. They assured me to do so was perfectly safe. Within ten miles, my engine was smoking and I was nearly killed by a truck. The people at this dealership are among the worst I have ever dealt with. Do not bring your car here. More

Thanks I would like to share our experience with Brattleboro-Subaru and if you need any further evidence that people are good and really do care, then this d I would like to share our experience with Brattleboro-Subaru and if you need any further evidence that people are good and really do care, then this dealership personifies the word “service”. We actually came to Brattleboro by complete coincidence. While returning home from a family vacation, our car lost all electrical power. Not only were we fortunate to stop at exit 2 off of I-91, but also lucky enough that Brattleboro Subaru was also located this same exit. While still hours away from home and the threat of bad weather looming, we were anxious to get the car fixed and get home. We want to thank the staff at Brattleboro-Subaru for everything they did to get my family back on the road. If the 3 individuals that took care of us represent the type of people that are part of the dealership, then the city of Brattleboro is lucky to have such a great staff. Doug Howard was the first to help us. After we explained the situation and the problems that we encountered with the car, he immediately understood the urgency and necessity to get us back home. After the initial assessment, he explained the condition of the car in a very professional and calm demeanor. He made us aware that a part was needed to complete the service but could only be obtained from Connecticut. If any further delay, and with poor weather approaching, the repair would not be completed for 4 days. There was no doubt in his voice; he was going to try to get us home. I would like to thank Jim Ferro for driving all the way to Connecticut for the necessary part, and driving with the threat of snow and poor driving conditions. I would also like to thank Phil Szczygiel for performing the repair in a timely manner and also being so personable from the very beginning. Overall we cannot thank the team enough. Upon our final good-byes, we were reminded of the upcoming storm and were told to be careful on the way home. It is rare these days to find a place that truly takes pride on how they do and go about their business. My family and I are lucky to have found Brattleboro-Subaru, but even luckier to have met such caring and professional people. With Sincere Thanks, Dave from NY More

Christmas Eve Miracle On my way home from work today my check engine light came on. It was 1:00pm on Christmas Eve, and I had a 2.5 hour drive to make today to the Boston A On my way home from work today my check engine light came on. It was 1:00pm on Christmas Eve, and I had a 2.5 hour drive to make today to the Boston Airport. I turned my car around and headed to the Brattleboro dealership. The service center was closed for the Holiday, but I wondered down the hallway a bit and the sales manager named Luke, came out to see if I needed help. I explained my situation and without any hesitation he had me pull my car around and came outside in the rain to check it out himself. He showed me how to check the oil and we determined it was really low and I needed to get more in there asap. He gave me all the information he had on where I could possibly get help on the Holiday since the center was closed, what kind to buy and how to put it in. Then he ran inside to get something. Shortly after, to my surprise, a service tech (who's name I can't remember) appeared with oil and supplies and changed my oil for me, they brought out some extra oil and told me to recheck it when I arrived then to get the oil changed as soon as I could and come back to get the check engine light after I returned from my trip. Everyone was beyond friendly and so unbelievably accommodating. I was blown away by such amazing service, especially on such short notice and on a holiday. They truly saved me and I can't thank both of them enough. Extremely kind and helpful and generous. I couldn't recommend them more highly. Truly, truly wonderful, caring people. I wouldn't think of going anywhere else ever. THANK YOU so much!! More