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Branhaven Jeep Chrysler Dodge Ram - Service Center
Branford, CT
107 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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107 Reviews of Branhaven Jeep Chrysler Dodge Ram - Service Center
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February 01, 2013
Joe Platt, Chaz, and the rest of the service team have been really remarkable. I bought this used car through CarMax and that was a mistake. The vehicle has had alot of issues and if I had to guess, it ha been really remarkable. I bought this used car through CarMax and that was a mistake. The vehicle has had alot of issues and if I had to guess, it has been taken back for warranty service on 15 different occasions. The issues run the gamut--but suffice it to say I'm extremely happy we purchased the aftermarket warranty/service package. Joe is one xxxx of a nice guy. He is very clear and concise in his communications. He lets a person process the information because he is so succinct and then asks if there are any questions--and then he refers back to what he originally stated. He is one of these "problem solver" types of people where he wraps his head around an issue and takes personal responsibility for the car and it's passengers--in this case--my wife, and two children. I am currently in a 2011 leased jeep patriot from another dealer in Connecticut, (not the Chrysler under extended warranty) and I intend to return to Branhaven to buy my new car--very soon. All because of the integrity and humanity I was shown by Joe Platt and Branhaven. Thanks guys. More
by heather.messore
January 27, 2013
The Jeep Wrangler wouldn't start during this cold spell. Got it to Branhaven who checked it out and replaced it. Everyone I dealt with there was helpful, courteous, and efficient. Joe Platt was just great. Got it to Branhaven who checked it out and replaced it. Everyone I dealt with there was helpful, courteous, and efficient. Joe Platt was just great. More
by LSCMinCT
January 26, 2013
I just purchased our pacifica 2007 and it needed to be checked out since the engine lite went on...called first an talked with Joe Platt...what a pleasure he was so informing and attentive to my questions checked out since the engine lite went on...called first an talked with Joe Platt...what a pleasure he was so informing and attentive to my questions..we had the car in the next day and the service was top notch...i will continue to use Joe Platt for all my needs...I did stop at the the madison chrysler first...they were the worst to talk too and deal with..so glad I called branhaven and found Joe and all the associates there...I will tell everyone about this dealership. More
by carla1950
January 21, 2013
THE SERVICE MAN JOE PLATT WAS VERY PROFESSIONAL AND CURTIOUS DID'NT MIND TAKEING THE TIME TO LISTEN AND AFTER SERVICE TO EXPLAIN WHAT WAS DONE TO ASSURE YOU THAT EVERYTHING WAS TAKEN CARE OF AND IF THE CURTIOUS DID'NT MIND TAKEING THE TIME TO LISTEN AND AFTER SERVICE TO EXPLAIN WHAT WAS DONE TO ASSURE YOU THAT EVERYTHING WAS TAKEN CARE OF AND IF THER WAS ANY QUESTION More
by EFAILEY
October 08, 2012
They were nice and very helpful. Listened to our needs and accommadated. we are very happy with the car. We would recommend this dealership to other people. and accommadated. we are very happy with the car. We would recommend this dealership to other people. More
by chrisjoey
September 17, 2012
The service department at Branhaven is absolutely fantastic....believe me, after several recent negative experiences with other CT Chrysler dealers (I'm looking at you, Greenwich), I was ready to giv fantastic....believe me, after several recent negative experiences with other CT Chrysler dealers (I'm looking at you, Greenwich), I was ready to give up on Chrysler as a brand altogether....and that would have been sad, since my last 3 cars have been 3 PT Cruisers.... But a simple visit to Branhaven Service department changed my mind completely....My PT Cruiser just turned 100,000, an I needed a PowerTrain inspection to keep my warranty going...not only the folks at Branhaven were incredibly accommodating when I scheduled and re-scheduled my visit multiple times for work issues, they also showed up early (before 8:00 AM!!!) so that I could make it in time to my office.... They completed the job quickly and for free, offered a complimentary vehicle inspection and found 2 small issues that they were able to correct on the fly and for a very reasonable price...after my previous experience with another dealer, I had to pinch myself...Joe Platt was simply great! Finally, they were able to refer me to their associated Auto Body Shop, where Frank was able to give me a quick and reasonable quote for some body work that I had delayed for years... ....and with all this, I was at my desk by 9:30 AM...unbelievable. More
by BrunoBz92
Employees Worked With
2
August 27, 2012
Went in for a routine oil change was greeted promptly and taken to see Dolly. She wrote up the service and alerted me to the new oil change service contract which is a great deal. Then while waiting for our taken to see Dolly. She wrote up the service and alerted me to the new oil change service contract which is a great deal. Then while waiting for our car to be serviced we spoke with Angelo about the new dart. Car was done and cleaned in a timely professional manner. More
by dmaturo1
Employees Worked With
August 15, 2012
Regular service always goes smoothly and is done in a reasonable time as I wait in the waiting area. For this visit I have a issue needed repair. The repair was done the same day and there was no debat reasonable time as I wait in the waiting area. For this visit I have a issue needed repair. The repair was done the same day and there was no debate over what was covered under warranty. (something I was worried about) Overall good experience, Although a wipe down of area where the dash, radio panel was pulled off after it was resembled would have given a better presentation. More
by mzeranski
Employees Worked With
Joe Platt
August 14, 2012
very happy with the service that was completed on my truck.joe platt was a pleasure to work with. he explained the work that needed to be done with expertise ! technicians roland thomaso and Bill b, truck.joe platt was a pleasure to work with. he explained the work that needed to be done with expertise ! technicians roland thomaso and Bill b, also made me feel welcome and comfortable. very friendly staff at Branhaven. I will recommend this dealership to many others in the future, Thank you all again for a great job! My truck runs better then ever after The repairs ! More
by troybigred79
Employees Worked With
roland, Bill B
August 13, 2012
I highly recommend this dealership base on the customer service that I have received from their Service Department the past few years. The Customer Service person I have worked with mostly has been Dolly. service that I have received from their Service Department the past few years. The Customer Service person I have worked with mostly has been Dolly. I can't say enough good things about her professionalism and customer service skills. A++++ all the way!! The other members of the staff and service department have also been courteous and professional. Although I did not purchase this particular Chrysler from this dealership, I would not think twice about going directly to them, in the future, to purchase my next car based on the high level of customer service they have provided to me. More
by 2112Rush
