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Branhaven Jeep Chrysler Dodge Ram
Branford, CT
1,618 Reviews
Branhaven has been servicing the Connecticut shoreline since 1970 and we pride ourselves in continuing the same tradition started over 40 years ago; The best cars and trucks at great prices from honest people. Branhaven is the first 5 Star dealership in Connecticut and has rewarded its customers with the ultimate sales and service experience for over four decades. Our philosophy of taking care of the customer, no matter what the cost, trickles down through each and every member of our staff. Our sales and service satisfaction index is one of the highest in the northeast. Our commitment to obtain perfection will eclipse any reason for you to visit any other dealer.
I would like to personally invite you to see what all the fuss is about. I assure you that you will not be dissappointed.
Robert Lavallee
Dealer President
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,618 reviews
March 24, 2023
I have been leasing Jeep and Dodge vehicles through Branhaven for over 30 years. Sales and Service has always been excellent. Branhaven for over 30 years. Sales and Service has always been excellent. More
by yakov536
March 18, 2023
Absolutely amazing experience extremely professional we are so happy FANTASTIC DEAL A +++ would absolutely recommend are so happy FANTASTIC DEAL A +++ would absolutely recommend More
by wldcarlo80
March 17, 2023
I just feel I should make my friends aware of the opportunities I have with my Ram. So everyone knows I have owned 5 Ram trucks and have enjoyed all of them. My recent Ram is a 2022 Ram 1500 Laramie. opportunities I have with my Ram. So everyone knows I have owned 5 Ram trucks and have enjoyed all of them. My recent Ram is a 2022 Ram 1500 Laramie. @ramtrucks I purchased the truck from Branhaven Dodge located in Branford last August. The vehicle is equipped with the 12" fancy screen which basically controls everything. Music, Navigation, climate control, phone/apple carplay, and much much more. Since day one I have had issues with the unit. At first I thought it was me since I was getting used to all the controls. After a month of ownership I was experiencing the same problem plus more. Some examples: Nav stops working, carplay freezes, don't have access to climate control, radio volume does not adjust properly, the whole left side speakers shut off, and much more. I called Baranhaven and explained what's going on and made an appointment. They were very accommodating and supplied me with a loaner while the vehicle was at service. They had a diagnosis!!! The vehicle needs a new radio. I was relieved that it will be corrected. It took two weeks to receive the new radio. Brought the truck back and the new radio was installed. Drove off and twenty minutes into the ride all the symptoms were BACK!! I called the dealership and explained it's happening again. They asked me to come back so I did. The service adviser explained there will be an update coming to my vehicle in the next two to three days and that will correct the issues. I was okay with his reply. I waited for the update over the air and when I received it I was thrilled. Accepted the download and had my fingers crossed. Download complete!!!!! GUESS WHAT!! Nothing changed!!! Still not working correctly. Called in to the dealership and explained what happened and was told to bring the truck down. Brought the truck down and the diagnosis was another new radio!!! Held back my frustrations and rolled with the punches and waited for radio number two to arrive. I was notified by service that radio number two had arrived. Made the appointment and the new radio was installed. About 3 days after radio number two was installed all the issues magically appeared again!!!! At this point I was beside myself!!!. Called Branhaven service explained it's happening again!!! Brought the truck back in. Diagnose was a NEW RADIO!!!! In the beginning of this year radio number 3 was installed. I think everyone kind of gets where this is going!?!? Radio number 3 YUP same issues!!!! Now I asked to speak to the Service Manager. I spoke with Chad who supposedly heads the Service Team. Explained everything to Chad about what's going on. He said he will text me a link to send all the videos I have documenting the issues. He will then send my videos to the Uconnect team who is in charge of the technology of the truck back at corporate. Received the link and sent Chad the videos. I let two or three weeks go by and never heard from Chad. I called Chad and asked if he heard from Uconnect. Chad said he forgot to send the videos!!!! I was blown away. He knows I'm on radio three. This should have been a priority!!! He asked me to swing in so he can scan the truck. Last week I stopped by and Chad scanned the truck. Chad said I should hear from him in a couple of days. Its been over a week and I still have not heard from Chad!! I decided to call corporate. I gave them the whole history. I was told I need to speak to someone in Uconnect. Spoke to someone in Uconnect and I was told I need a download!!!!!! I lost it!!! I told the rep I want to speak to someone with authority!! She said there was no higher place to speak to!!! So here we are over six months owing this truck and the technology options are still not up to par!!! What should I do? Go to DMV and inquire about the Lemon Law??? Friends, be careful if you decide to buy a RAM with the 12" screen. More
by charlie
Employees Worked With
March 16, 2023
It was a wonderful experience from start to finish. Melanie was extremely helpful and made sure that I was comfortable with all my new bells and whistles! Melanie was extremely helpful and made sure that I was comfortable with all my new bells and whistles! More
by staceykoenig8
March 16, 2023
I had the pleasure of dealing with Anthony during my car shopping visit and I have to say he went above & beyond. He was truly like a book of knowledge! He knew the ins, outs and options of every vehicle I shopping visit and I have to say he went above & beyond. He was truly like a book of knowledge! He knew the ins, outs and options of every vehicle I asked about! More
by Motorheadkid96
Employees Worked With
March 04, 2023
I live in Massachusetts, 100 miles from Branhaven, nd found my challenger online. Melanie could not have been nicer as she assisted me through the long distance purchase, and it was a pleasure to me her found my challenger online. Melanie could not have been nicer as she assisted me through the long distance purchase, and it was a pleasure to me her and the friendly Branhaven team when I picked up the car. Highly recommended! More
by r.rice
March 04, 2023
You are family from the moment you walk in the door! Rocco went above and beyond to help me find my dream car twice!! Carlos worked just as hard to help us reach a payment we were comfortable with in a Rocco went above and beyond to help me find my dream car twice!! Carlos worked just as hard to help us reach a payment we were comfortable with in a really difficult market! Couldn’t beat his price! Jonathan in fiancé made the signing easy and seamless! More
by aloesche
March 04, 2023
Good dealership was still waiting for them to call me back on minor issues it's been over a month since I bought the car back on minor issues it's been over a month since I bought the car More
by binx3usa
Employees Worked With
March 03, 2023
I had the best experience trading in my lease at Branhaven. Melanie P went ABOVE AND BEYOND any sales consultant I’ve ever dealt with. I absolutely love my new Grand Cherokee! I happened to pick up Branhaven. Melanie P went ABOVE AND BEYOND any sales consultant I’ve ever dealt with. I absolutely love my new Grand Cherokee! I happened to pick up my car on my birthday and Melanie made sure it was extra special, complete with balloons and the most thoughtful gift! Between the ease of working with the finance department and management, they have a customer for life! I cannot say enough good things about the whole transaction, start to finish, it was fantastic! More
by Jpeschell
March 02, 2023
Just bought my 2023 Dodge Charge RT from Melanie Pagano @ Branhaven Jeep Chrysler Dodge Ram, and I couldn't be happier. Melanie is kind, attententive, responsive and not at all pushy or overbearing...all go Branhaven Jeep Chrysler Dodge Ram, and I couldn't be happier. Melanie is kind, attententive, responsive and not at all pushy or overbearing...all good qualities for a salesperson, and made my car buying experience that much better. I couldn't have been happier with my purchase and with Melanie's guidance and assistance. I would definitely refer her to anyone purchasing a vehicle and will look for her specifically for my next vehicle purchase. More
by daviddgarrett
Employees Worked With
