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Brandon Tomes Volkswagen of McKinney
McKinney, TX
1,347 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,347 reviews
May 12, 2012
Working good at this time. Hope It last a while. Brandon, I thank you for what you did for me. Hope I don't have to be there in the near future Brandon, I thank you for what you did for me. Hope I don't have to be there in the near future More
by barbarafagaly
Employees Worked With
Brandon Hill
May 12, 2012
We recently bought a Passat from Volkswagen McKinney and couldn't be happier with the car or the dealership. Josh was so friendly and put no pressure on us. He worked with us over several days, answering a couldn't be happier with the car or the dealership. Josh was so friendly and put no pressure on us. He worked with us over several days, answering all our questions and helping in any way. He seemed to really care that we got what we wanted. The dealership is very nice and everyone was friendly. I would recommend Volkswagen McKinney and specifically Josh Seale. More
by dillondurham
May 12, 2012
The experience that I had was very good in buying my new Passat. There was no long or drawn out haggling over price, options or financing! Everyone that I encountered was very friendly and professional! Passat. There was no long or drawn out haggling over price, options or financing! Everyone that I encountered was very friendly and professional! More
by gordon24
Employees Worked With
Tareq (Troy) Shurafa, Susan Johnson
May 11, 2012
They provide great customer service and good descriptions of service being done. I just wish the price wasn't so high. I will continue to get my Passat serviced here. of service being done. I just wish the price wasn't so high. I will continue to get my Passat serviced here. More
by S37H
May 11, 2012
I called 4 times asking for my regular service man, Gene May, who is fantastic, and I was told by the call center that he was "with a customer", only to find out after driving an hour to the dealership that May, who is fantastic, and I was told by the call center that he was "with a customer", only to find out after driving an hour to the dealership that gene wasn't even working that day. I went ahead and checked in for my appointment and dealt with Gabriel. I told him my AC wasn't blowing cold and that I thought the AC compressor might be out. I waited THREE hours and paid a hundred dollar deductible only to be told they replaced an expansion valve. My ticket stated that my AC was blowing at a temp of 45 degrees. It wasn't even blowing 75 degrees!!! I said this was not going to work and they took it back into the shop. Gabriel in service, had me to clean my belongings out of the car and drag all my nursing supplies (for my home health patients) out of the trunk and drag a laundry tote full of things to the customer waiting area while I had to wait on my husband to drive an hour to come pick me up. Gabriel told me they didn't have a loan car for me and that I would have to wait. He didn't even offer to help me carry my belongings from the shop to the customer waiting area!! I had been at the dealership from 3pm to 8:30pm. When it was time for Gabriel to go home at 7pm, he left me sitting there thinking the place was going to close on me and I thought if have to stand outside the dealership by the highway or something until my husband got from Bonham to McKinney. LUCKILY, the salesman I purchased my car from, Jeff French, saw me and asked what was going on. He very quickly go me a vehicle to use and the sales mgr was there and very apologetic. Gene May called me the next day and had me taken care of. Gene is the reason I keep coming back to McKinney VW, and if I had just been told the truth by the call center about gene being out that day, I would've just waited until I could see him, and I'm positive all of this could've been avoided. What kind of dealership allows a customer to sit 5 1/2 hrs waiting and then the service man leaves you there so he can go home??? I have FIVE children I wanted and needed to get home to also. I hadn't eaten all day because my patients come first! Where is his work ethic for goodness sake?? Thank you, Christy Curry, RN 903-640-6387 More
by currysgirl75
May 08, 2012
Not sure..My dealings with the dealership have not always been pleasant. I really would think twice before purchasing a volkswagen from this dealership in Mckinney. The service department is not very helpfu been pleasant. I really would think twice before purchasing a volkswagen from this dealership in Mckinney. The service department is not very helpful or nice and they are quick to blame stuff on others. I do like my volkswagen but I liked the dealership located in richardson best. More
by ritasierra
Employees Worked With
Brandon Hill
May 07, 2012
When the dealership first open, I was not happy with one of the service advisor, and even though I live in McKinney, I took my car to boardwalk in Richardson instead in McKinney because of the service. Then of the service advisor, and even though I live in McKinney, I took my car to boardwalk in Richardson instead in McKinney because of the service. Then one day I decided to give McKinney one more chance, and I had Gene as my advisor, and everything was great since then. More
by Davidpham
Employees Worked With
Brandon Hill
May 05, 2012
Was very impressed with Chris. Unlike a lot of dealerships were the sales people hawk you to death, this salesman (Chris Schafer) came across as not only very genuine, but extremely helpful, consi dealerships were the sales people hawk you to death, this salesman (Chris Schafer) came across as not only very genuine, but extremely helpful, considerate, and caring. He was very 'upfront'and didn't try to talk over you. Was a good listener who responded to what we conveyed our needs were. I was impressed because I came in late, the last day of the month; I knew he was tired, yet he spend considerable time with my wife and I, making us feel very comfortable about our purchase, and taking the time (above and beyond)to answer all our questions. I have even called him several days after the sale and asked him some questions, to which he seemed very concerned to help and answer. In closing, my wife told me of all the sales people over all the years we have dealt with, she said Chris Schafer was the best. We would ask for him again if he still is there several years from now should we return and be in the market for another Volkswagen. Sincerely, John Garrott More
by new jetta
May 05, 2012
Working with Dave was a real pleasure. He did not pressure us and was extremely knowledgeable about the car we were buying answering all of our questions. When he found that McKinney VW did not have pressure us and was extremely knowledgeable about the car we were buying answering all of our questions. When he found that McKinney VW did not have the particular model we wanted, he searched and found exactly what we wanted delivering the car in a couple of days. He was also very courteous and friendly. We would very highly recommend Dave and McKinney VW. More
by B & S VW
May 04, 2012
Perry is a great dealer. He went beyond the call of duty to help find the car I was looking for. With the help of my stepson he found the car that I wanted and even called back that same night to tell us th to help find the car I was looking for. With the help of my stepson he found the car that I wanted and even called back that same night to tell us that he found the car that I wanted. He is a great person and fantastic dealer. I would recommend this dealer everytime. I really do appreciate the effort he did to find the car I wanted, this meant so much to me. More
by kwjohnson9
