Brandon Tomes Volkswagen of McKinney

Joe Woodward was my day to day contact and was excellent. He was responsive via email and telephone and I loved his straight forward approach. It was a very pleasurable car buying experience from beginning He was responsive via email and telephone and I loved his straight forward approach. It was a very pleasurable car buying experience from beginning to end. Joe was also a problem solver as he had to locate the vehicle at another dealership and ended up going to pick it up himself in order to make sure it had arrived and been cleaned by the time I came to sign paperwork. The technology that Susan's finance department uses is awesome! Makes the car buying process very straight forward and easy, as well as less time consuming. Overall, I am very happy I did business with McKinney Volkswagen and Joe Woodward. More

We really enjoyed doing business with McKinney Volkswagen...we came from over 130 miles away to do so & it was sooooo worth it...was such an easy transaction...I've been to some dealerships where Volkswagen...we came from over 130 miles away to do so & it was sooooo worth it...was such an easy transaction...I've been to some dealerships where I was ready to walk away crying...not here. Our salesman, Joe Woodward was fantastic & made this our most pleasurable buying experience to date....will most likely be a long time customer...the only reason I marked price as good rather than great was because I'm a woman and "always" look for the best deal around, however I wouldn't worry about saving a few $$$ to do business elsewhere & have a bad experience.....Everyone was so helpful. WE LOVE OUR NEW CONVERTIBLE BEETLE!!! THANKS JOE! More

All my experience was via phone. I wanted to inquire how much it would cost if I got a Golf delivered to where I live and Willy either had a difficult time understanding what I was asking or he didn't care. much it would cost if I got a Golf delivered to where I live and Willy either had a difficult time understanding what I was asking or he didn't care. He asked me to fill out a credit report online BEFORE I got a price quote and that doesn't sit with me very well. I don't want my credit pulled as it could potentially impact one's score PLUS I didn't want to start the buying process before I got more information. I also informed him I was going to pay cash, in full, so I especially did not see why he wanted credit info. All I wanted was a simple price quote to my destination but when I explained this, he became frustrated and rudely told me to call him back when I'm serious about purchasing this car - obviously I am if I'm inquiring about shipping. I'm extremely off put by his rudeness and I hope this isn't a reflection of the service at McKinney. I've never been treated so rudely by a car salesman. UPDATE: JC, a sales manager, called me back with apologies. He was helpful with information I requested and explained there may have been a problem with the language barrier. Either way, I'm glad he cleared up the misunderstanding and he sounded very genuine. He assured me Willy is very amiable in person and I take his word for it. More

I have been using McKinney Volkswagon for servicing my 1999 Passat almost since the day thay opened there, and have always been treated fairly and honestly by them. That was the main reason I desided 1999 Passat almost since the day thay opened there, and have always been treated fairly and honestly by them. That was the main reason I desided to purchase my new Passat from this dealwership. Also any time I was in having my car serviced all the staff was very friendly. I feel Dave Snow treated me very well and worked to get the car I wanted for the right price. I did not feel presured at all! I was impressed with how well Douglas Lucas was able to explain the workings of the car to me also. The finance manager Joe Verhey, took me through the process with ease. They were all a very nice staff to work with! I LOVE MY NEW PASSAT!!!! Carol More

im been a vw costumer since 5 years to date and the people working at mckinney vw are the best vw personal in all the dfw area, willy takes care of me since the moment i get inside the dealership, show people working at mckinney vw are the best vw personal in all the dfw area, willy takes care of me since the moment i get inside the dealership, showing the most human face of a sales representative he show me diferent options and giving me the one i really want he and the staff do all to gave the best deal price and satisfaction, also the are very nice persons that make you feel like family. thank you willy and all the people that work with me to get my golf r......:-) ( im so happy) More

I was impressed with the professionalism first of the salesman, Perry Guillen. He was knowledgable with the car's features and the price negotiation was not a "let me see what I can do" fiasco. Susan salesman, Perry Guillen. He was knowledgable with the car's features and the price negotiation was not a "let me see what I can do" fiasco. Susan Johnson in finance had all her paperwork ready and it was the fastest I had ever been through the dreaded "paperwork". Doug Lucas gave me the in-depth overview of all of the car's features. While my head was spinning after his tutorial, I came away with a good understanding of the car's features. I highly recommend McKinney Volkswagen for anyone who is in search for a new luxery vechicle. More

The entire staff and especially Willy Castillo were exceptionally friendly in helping us purchasing our VW Routan. Bringing our 3 small children with us made things very interesting but Willy was fabul exceptionally friendly in helping us purchasing our VW Routan. Bringing our 3 small children with us made things very interesting but Willy was fabulous in and extremeley patient with our family. More

Alex (Alejandro Franco) was a phenomenal salesperson. He was very quick to respond to all inquiries via e-mail or phone while not being pushy. He was upfront, honest, and showed personal interest in my care was very quick to respond to all inquiries via e-mail or phone while not being pushy. He was upfront, honest, and showed personal interest in my care. He went out of his way to find a vehicle with my exact specifications (2012 Jetta TDI with M/T and Premium Package, Black interior, Black exterior) and we worked out a very fair price with minimum hassle. I have never seen a car negotiation work so quickly while still walking away feeling that I got a good deal. I would definitely recommend Alex and McKinney Volkswagen to friends and family. For comparison (and to justify that high ratings from me have value), I had an absolutely atrocious experience at Lewisville Volkswagen (where I first test-drove the car). On my first visit, I was given an MSRP that was about $2,000 higher than the online VW pricing tool claimed it should be with no explanation in the price differential (the salesperson tried to claim it was the destination fee which I had already taken into consideration and knew to be $750--not $2,000). Then, I was told that these cars were in such high demand that they earned an additional $2,000 markup on top of the MSRP. So even though I wanted to pay with CASH, the "best" deal they could offer was the already-high MSRP with low financing rate (when I wanted to hand over a check). Prior to my second visit, I was told they had a car that I could test drive for a second time on lot (since manual transmission cars are generally harder to find), and after driving 45 minutes to the dealership, I was told that the car was not actually there. While I had already invested tens of hours into determining that this car was the best fit for me, the experience at Lewisville McKinney Volkswagen was bad enough that I started questioning if Volkswagen was the right fit for me. So I would like to express a sincere thank you to Alex for restoring my faith in Volkswagen and turning my negative car-buying experience into a good one. I look forward to working with him and the McKinney Volkswagen team in the future. More

Willy was very professional and very courteous as were the reps in the front of the store. I am very happy with my new 2012 VW Passat the reps in the front of the store. I am very happy with my new 2012 VW Passat More

I had been dreading trying to trade in my car for the past year as I was upside down on a car that was slowly causing me serious issues. I finally sent an email to McKinney VW a couple of months ago and past year as I was upside down on a car that was slowly causing me serious issues. I finally sent an email to McKinney VW a couple of months ago and was contacted by Dave Snow. I still was leary about wasting his time and mine as I was certain no one could help me out of the situation without allot of money down or extremely high monthly payments. Finally after the 91 degree heat hit and no A/C, I called Dave and told him about my trade in and financial concerns. Within 24 hours he had found me a 12 VW Golf, paid off my trade in, and kept my payments at a monthly amount that I could handle. I have finally found a salesman that I trust and enjoy talking to, as well. I will never work with another dealership again as long is Dave is selling cars!!! Thank you Dave for not giving up on me not calling you back and for doing something I was certain couldn't be done! Sincerely, Joetta Nixon More