Brandon Tomes Volkswagen of McKinney

I called the dealership before I actually visited there to see if I would even financially qualify for a new Volkswagen, and in less than ten minutes I received a call to let me know that I did. The next to see if I would even financially qualify for a new Volkswagen, and in less than ten minutes I received a call to let me know that I did. The next day I went to the dealership. Chris Schafer was as genuinely nice and helpful as he had been on the phone. We test drove a couple of cars however, unfortunately, they didn't have the car I truly wanted on the lot. Chris was able to find the car at one of their other properties and he went to get it. While that was happening I was introduced to Susan Johnson in the Finance Department. She was fast, efficient, professional, compassionate and was able to answer every question. I've never had a better experience ANYWHERE buying a car than at McKinney Volkswagen. I can say, without question, I will be back and have and will continue to recommended this dealership to anyone looking to buy either a used or new vehicle. More

Looking to purchase a car for our daughter, we were so happy to run into Dave Snow. Years ago he helped us with the purchase of our son's car. He made the whole process easy and effortless. His extensive happy to run into Dave Snow. Years ago he helped us with the purchase of our son's car. He made the whole process easy and effortless. His extensive knowledge is valuable. More

I came to McKinney VW to purchase a Jetta for my daughter, and we were immediately greeted by Willy Castillo at the door. We had Willy check on various models, colors and options, and he never comp daughter, and we were immediately greeted by Willy Castillo at the door. We had Willy check on various models, colors and options, and he never complained! His product knowledge and good nature got us into the vehicle that was right for us. Both my daughter and I were thrilled with the purchase, and everyone at the dealership took the time to answer all of our questions. More

I came into the service area on a Saturday afternoon to check on a couple of items for our CC. I was checking on the price of a piece of chrome trim as mine was cracked (darn parking lots). The service a check on a couple of items for our CC. I was checking on the price of a piece of chrome trim as mine was cracked (darn parking lots). The service advisor (Dmitriy) informed me of the price (way cheaper than I had imagined!) along with checking on the complimentary service the CC receives after a year. I honestly thought I had done that at another local dealership, but the service didn't show when pulling up my VIN. To make a long story somewhat short, I was able to get the the piece of cracked chrome trim replaced AND the complimentary service on that same Saturday, sans appointment! To top it all off, we were out in about an hour and fifteen minutes. The complimentary wash and dry doesn't hurt either. More

We had done some research before we went to McKinney Volkswagon and we thought we knew what we wanted. We intended on buying a 2012 Passat, but we ended up with a 2013 CC and we couldn't be happier. W Volkswagon and we thought we knew what we wanted. We intended on buying a 2012 Passat, but we ended up with a 2013 CC and we couldn't be happier. Willy Castillo greeted us when we arrived and made us feel like we were important. He showed us the cars we wanted to see, took us for test drives and then when we realized maybe we wanted something a little nicer, he pointed us to the right car. Willy is amazing. He's enthusiastic yet humble, informed and obviously pays attention to whom he's working with because I think he knew we would like the CC better before we did. The entire process of buying the car was enjoyable because Willy made it that way. He was very attentive and has a fantastic sense of humor to boot. We were on our way home with our new car in just a few hours - everything was handled smoothly and in a very timely manner. Anyone thinking about a new Volkswagon should make the trip to McKinney and ask for Willy - you won't be sorry! Jon and Lisa Barnett Frisco More

Dave made the experience as painless as possible. I was comfortable and did not feel pressured to make a purchase. When I made the decision, he helped me through the purchase process with care and humor. comfortable and did not feel pressured to make a purchase. When I made the decision, he helped me through the purchase process with care and humor. More

We had looked at this particular model, Jetta tdi, at another dealership but decided to drive to McKinney to look again.. Mr Snow was very helpful, answered all our questions honestly and gave us tremend another dealership but decided to drive to McKinney to look again.. Mr Snow was very helpful, answered all our questions honestly and gave us tremendous service. We are happy with our purchase and look forward to the same kind of service with your service department. More

Willy is great! We bought a Jetta TDI a couple months ago and we liked it so much that I returned and purchased a 2012 Golf R. This was the best car buying experience I have ever had. and we liked it so much that I returned and purchased a 2012 Golf R. This was the best car buying experience I have ever had. More

While I'm somewhat high maintenance and ask a lot of questions and have a lot of specifications, Gabe wears patient and friendly with me and took care of all my needs. He went above and beyond to keep m questions and have a lot of specifications, Gabe wears patient and friendly with me and took care of all my needs. He went above and beyond to keep me updated on my cars status, and answered all the questions I had to ask throughout the duration of my service. Thank you! More

My journey with McKinney Volkwagen began on the morning of 06/12/2012 with their online chat service as I was in the market for a CC, but was still on the fence as I hadn't found "the one" that I was looki of 06/12/2012 with their online chat service as I was in the market for a CC, but was still on the fence as I hadn't found "the one" that I was looking for. I chatted with the rep. for about 20 mins. and she stated that a Sales Manager would contact me via phone shortly. Within an hour from our chat, I was contacted by Perry, but missed his call. I called him back and we scheduled to meet at 1pm. I arrived a little before 1p and Perry greeted me on the showroom floor - already a great start! We walked to his office and he had a model already ready for me to test drive. We drove it, but I didn't "connect" with the car...if you catch my drift. After the drive, I told Perry the exact color I was looking for and he managed to find me one. Once we went to it and I sat in it, I knew then...this is "the one" :) Overall, Perry's attentive customer service, personable & professional disposition definitely aided in easing my anxiety of "being a girl" going into a dealership without that male partner to ensure that I wouldn't be dooped or taken advantage of. Now, Susan Johnson on the other hand - was the "icing on the cake!" I went into her office to handle "the money" and the behind-the-scenes matters. During our conversation, Susan continued to ease my anxiety as well as LOWERED my interest to a great rate - I am forever grateful for her genuiness and candor related to the necessity of purchasing coverage that would protect my purchase. Perry, Susan and McKinney Volkswagen - thank you for making my car purchasing experience an easy transaction. Your honest, professional, no-hassle approach is definitely one that is appreciated and should be admired by those that you all encounter. I will 100% ensure that upon those that I know in the market looking for great customer service, honest deals and attentive interactions - McKinney Volkswagen is the best choice! More