Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Brandon Tomes Volkswagen of McKinney
McKinney, TX
1,347 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,347 reviews
July 12, 2012
E tenido la oportunidad de comprar muchos vehículos en el transcurso de 15 años y nunca había experimentado el servicio, atención y rapidez con la que fui atendido en esta ocasión. Gracias por todo. en el transcurso de 15 años y nunca había experimentado el servicio, atención y rapidez con la que fui atendido en esta ocasión. Gracias por todo. More
by Vwmckinney
July 09, 2012
My wife liked my CC so much, we bought her a Tiguan! Willy Castillo went the extra mile and found the exact car we wanted, and he worked with us to get a great deal. Willy works hard to make sure his c Willy Castillo went the extra mile and found the exact car we wanted, and he worked with us to get a great deal. Willy works hard to make sure his customers are happy... and we are now a 3-VW family! I would recommend Willy and McKinney VW to anyone looking for a new car and a great value. More
by p.walsh
July 07, 2012
This was my first car buying experience and I was very pleased with all of the staff at McKinney Volkswagen. Everyone there seemed very genuine and wanted to ensure that I found the right car for me, even pleased with all of the staff at McKinney Volkswagen. Everyone there seemed very genuine and wanted to ensure that I found the right car for me, even if it wasn't a Volkswagen. The first day I walked into McKinney VW I met with Willy and told him that I was shopping around for a vehicle and still planning to look at some other options. After doing a few test drives, he told me all the information about some promotions that were going on, but wasn't too pushy like most of the other car dealerships about trying to get my sale that day. The thing I appreciated the most is that Willy, as well as the rest of the staff there, was persistant about staying in touch after I left, but like i said it didn't come off as too pushy. Perhaps partly to do with the fact that VW cars almost sell themselves, coupled with the professionalism of the staff, I decided to go back the next day and Willy talked me though all the financing options and I drove out with a new Jetta that day! Thanks Willy and all the McKinney VW staff for making my first car buying experience so painless and carefree. More
by kbmiller
July 06, 2012
Their service department is either evil or incompentent . I have taken my VW to Broadwalk VW both in Richardson and McKinney for service within the last 6 months and twice been quoted a hugh amount of servi I have taken my VW to Broadwalk VW both in Richardson and McKinney for service within the last 6 months and twice been quoted a hugh amount of service that was not needed. The latest was last week when I took my car to McKinney to ask them to check my car because it had a check engine light on and couldn't pass inspection. They quoted me $650 to replace the canister and EVAP pump and also threw in the need for new wipers at $49 which was strange since I had replace them less than a month earlier. In total I was quoted $2,000 worth of "required" work on my car. I paid the $120 diagnostic charge and picked up my car. I went home and looked up information on the EVAP pump and canister. Bottom line, I fixed my EVAP problem by replacing a hose between the canister and pump. Total $14 including two new hose clamps and about 20 minutes labor. More
by mcuellar
Employees Worked With
service department
July 06, 2012
I bought 2 new Jetta's from McKinney VW one year ago and now wanted to find a safe, quality used car from my daughter. I went back to McKinney VW and my previous Salesman, Willy Castillo. Willy did a great now wanted to find a safe, quality used car from my daughter. I went back to McKinney VW and my previous Salesman, Willy Castillo. Willy did a great job in listening to what my needs were and finding the right car that fit my budget. Once I purchased the car, Douglas Lucas did a great job explaining all the instruments and features to my daughter to ensure she was comfortable driving the car. We now have three Jetta's and I will go back McKinney VW the next time we have car needs. I highly recommend Willy Castillo and the VW team if you are in need of a quality used or new car. Mike Harding More
by mike.harding86
July 05, 2012
Working with David Butler and the other folks at McKinney Volkswagen was a pleasure. My wife and I were permitted to test drive any and as many cars as we liked with no hassle. While making up our minds, we Volkswagen was a pleasure. My wife and I were permitted to test drive any and as many cars as we liked with no hassle. While making up our minds, we were not bothered or rushed in any way. While buying a car is not something we would want to do every day, Mr. Butler and his colleagues make the experience as smooth and pleasant as possible. And we love our new car! More
by HarveyC_1701
Employees Worked With
David Butler
July 05, 2012
Willy was awesome to work with. He was patient and allowed me to make my decision in my own time. Zero pressure. Best car buying experience ever! allowed me to make my decision in my own time. Zero pressure. Best car buying experience ever! More
by cmccalister
Employees Worked With
Cal McCalister
July 04, 2012
My daughter is graduating from college and I wanted to give her a down payment as a graduation present. Our experience in buying a new car from Bobby Owens was exceptional. We enjoyed our time with him an give her a down payment as a graduation present. Our experience in buying a new car from Bobby Owens was exceptional. We enjoyed our time with him and appreciated all the information on the car, service, etc. Thank you, Carol Benavidez More
by huttel
Employees Worked With
Bobby Owens
July 01, 2012
Dave was very helpful and knowledgeable! I felt like I made a great purchase on my used 2009 Jetta! He gave me all the facts and assured me of how great the VW brand was. He is very passionate about cars made a great purchase on my used 2009 Jetta! He gave me all the facts and assured me of how great the VW brand was. He is very passionate about cars and his job! More
by Enk44
