Brandon Tomes Volkswagen of McKinney

My wife and I came to McKinney Volkswagen to purchase a new car and Willy Castillo made the whole process easy. He was very friendly and polite which made our shopping experience even better. The entire new car and Willy Castillo made the whole process easy. He was very friendly and polite which made our shopping experience even better. The entire team at Volkswagen McKinney was great and I would recommend this dealership to anyone. More

Willie Castillo is very possibly the best sales person that I have ever worked with. He made a great first impression and put us at ease right off the bat. He remained professional throught the process wh that I have ever worked with. He made a great first impression and put us at ease right off the bat. He remained professional throught the process while at the same time being witty and ejoyable to do business with. I mentioned what I did for a living and he picked up the phone and made a referral to a client while we were in his office. That type of "Above and Beyond" custmer service is rare today and it was very much appreciated. Our overall experience with VW of McKinney was excellent! More

Perry was very nice and was able to answer every question about the car and its operation. He worked very hard to keep us comfortable while the paper work was taking place. He is one of the better sales peop about the car and its operation. He worked very hard to keep us comfortable while the paper work was taking place. He is one of the better sales people I have met over the years. Joe was very nice and informative about the finances and added coverage , we liked the way he presented the extended warranty , and all the paper signing.We have already recommended this dealership to some of our friends.Thanks for all your help in our purchase. Brian & Arlene Gilchrest More

Payed close attention to details and explained what was going to happen every step of the way. Answered all my questions and some about the car issues. Very respectful and friendly. Easy to drop off and going to happen every step of the way. Answered all my questions and some about the car issues. Very respectful and friendly. Easy to drop off and pick up in a timely manner. Bill turned out to be less than what was originally quoted. Overall experience was great and easy. More

Before visiting this dealership we visited a nearby competitor and we so offended by the sleazy used car mentality. On walking in to McKinney VW we immediately knew that it was different. The employees competitor and we so offended by the sleazy used car mentality. On walking in to McKinney VW we immediately knew that it was different. The employees were professional. The facility was clean. More importantly, they were honest. Couldn't have had a better experience! I would buy from them again... More

I found the exact vehicle I was looking for at McKinney VW and filled out the online contact form. Bobby Owens contacted me back within 30 minutes and answered every question I had over a couple of conver VW and filled out the online contact form. Bobby Owens contacted me back within 30 minutes and answered every question I had over a couple of conversations and emails, even on his day off. I really appreciate the way Bobby worked with me, understanding that I needed to do as much as possible by email, and perfectly negotiating that fine line between being available and responsive to me and overly aggressive on followup. I saw the dealership for the first time when i went to see the car in person, and purchased that same evening. The closing process is smooth and decent time-wise, considering all of the things that needed to be reviewed concerning financing and title paperwork. The dealership is super clean and has a huge selection, and everyone I met from the reception area through the sales, service and financing personnel were extra friendly and helpful. This is my first VW purchase and so far I'm really impressed with the team at McKinney VW. I would certainly recommend the dealership and Bobby. More

This was the third purchase made by my husband and I at McKinney Volkswagen, and with Willy as our salesman. Everything was hassle free and easy. When we start our family in the future we will definitely b McKinney Volkswagen, and with Willy as our salesman. Everything was hassle free and easy. When we start our family in the future we will definitely be back. More

Great place to purchase a vehicle. Friendly staff with attention to detail. Only issue is that the vehicle I purchased apparently wasn't quite ready, as it still had scuffs/glue marks from the transport attention to detail. Only issue is that the vehicle I purchased apparently wasn't quite ready, as it still had scuffs/glue marks from the transport cover, and the interior wasn't detailed, or windows tinted. Other than this I had a great experience. More

Love Boardwalk McKinney VW! Brandon Hill is always so helpful and patient. The technician who brought my car up was very kind. Thank you guys. P.s. I liked the old survey website more. PLEASE DON'T LET T helpful and patient. The technician who brought my car up was very kind. Thank you guys. P.s. I liked the old survey website more. PLEASE DON'T LET THIS WEBSITE EMAIL ME JUNK!! I'll only do surveys!!! More

Superior customer service. Recent example - An oil leak developed after having the vehicle serviced. Although frustrating and inconvenient, the service department went above and beyond to correct the prob developed after having the vehicle serviced. Although frustrating and inconvenient, the service department went above and beyond to correct the problem in a timely manner without any hassle. It is rare to find this level of customer service. They have gained a loyal customer as a result. More