Brandon Tomes Volkswagen of McKinney

Dave Snow makes the experience of trading in an old car for a new one pleasant and stress-free. I have bought cars from him in the past and he’s very knowledgeable about what he is selling. I would highly for a new one pleasant and stress-free. I have bought cars from him in the past and he’s very knowledgeable about what he is selling. I would highly recommend this dealership and Dave Snow to anyone who is interested in buying a new car. The employees are friendly and the atmosphere of the dealership is comfortable. They are very flexible and helpful. They are willing to drop off your new car or pick it up if you are not able to make it to the dealership. More

Very easy to work with Mr. Willy Castillo very friendly, as the rest of the dealership team. Great new car buying experience. Will recommend to others. as the rest of the dealership team. Great new car buying experience. Will recommend to others. More

I had hope the service would have done well at first time, second visit went very well but the hassle of going back and park the car during the week it was not good time, second visit went very well but the hassle of going back and park the car during the week it was not good More

Tommy was a pleasure to work with! He was very friendly and there was no pressure that normally is associated with purchasing a vechicle. Very professional and great at relationship building. Joe Verhey and there was no pressure that normally is associated with purchasing a vechicle. Very professional and great at relationship building. Joe Verhey also provided us with a good experience and moved us through the process in record time. More

Gab also takes car of me everytime I take my car in for service. My car is done right the first which is great. I am very happy with my overall experience at this dealership. Regards, Michael Reedy service. My car is done right the first which is great. I am very happy with my overall experience at this dealership. Regards, Michael Reedy More

Brenda was my sales person - she did a great job, working with me via email to make all the arrangements on the vehicle I picked. I filled out the online financing with VW and let Brenda know my requests. with me via email to make all the arrangements on the vehicle I picked. I filled out the online financing with VW and let Brenda know my requests. She came back to me with even better APR and terms than I initially requested. Susan was excellent on the financing paperwork - we spent way more time discussing our dogs and an upcoming trip she had that the paperwork took to cover. I would definitely recommend this dealership! More

It all started with oil service on both my 2009 Jetta TDI's. The service person did not bother to tell me that a 40k service was due, glow plug change, DSG service, fuel filter change, cabin air filter TDI's. The service person did not bother to tell me that a 40k service was due, glow plug change, DSG service, fuel filter change, cabin air filter change, brake fluid flush, engine air filter change, oil change, and a bunch of useless standard checks. I got my cars back with the engine oil over filled. Most people don't even check their engine oil level let alone know what over filling the engine with oil will do. It will kill your engine slowly over time if not sooner by choking it with oil and possibly blowing all or some of your engine seals. McKinney VW master tech's response was that they add and extra .5-1 quart of oil because the diesel engine burns oil...this is not documented on any VW literature. Basically they are selling you another 1 quart of oil for $10.00 - $15.00. I had the opportunity to also talk with one of McKinney's Master Mechanics - Kevin, who volunteered to show me exactly how an oil change was done. I found that he did not torque the drain plug properly and hold him so, at which he got angry and asked me what the proper torque was!!! Also he did not seem to know the difference between 4.2 LITERS and 5 QUARTS. He then tried to dump all 4.5 quarts of oil all at the same time into the engine (he admitted that he poured .5 quarts in the oil filter). The proper procedure is to add 1 quart at a time and check the engine oil level with the dip stick. The master mechanic did'nt seem to care especially after I caught him and told him the proper procedures and torque values. BOTTOM LINE MY ENGINE OIL WAS OVER FILLED BY ABOUT 1 QUART. ALL YOU NEED IS 4 QUARTS OF OIL or 4 LITERS ANYMORE AND YOU WILL OVER FILL YOUR ENGINE AND CAUSE ENGINE DAMAGE!!! The McKinney service and customer service personnel are very good. After talking with Steve Mulholland I went against my better judgement and agreed to do a DSG Service, Brake Flush, and Fuel Filter Change for $600 for one vehicle!!! WOW!!! I normally drive very conservatively and recently had to do some hard emergency braking and found that my brakes were very spongy/mushy and made me think that they did not perform the brake flush properly either!!! Imagine that if the mechanics can't properly do or follow the procedures of a simple engine oil change, imagine them doing a brake flush or DSG service!!! CAUTION CHECK YOUR ENGINE OIL LEVEL AT THE DEALERSHIP!!! DEMAND a REFUND FOR THE EXTRA QUART OF ENGINE OIL IF THEY CHARGE YOU FOR 5 QUARTS!!! I will be also discussing my experience with VW of America's customer service about my experience and quality of the vehicle service. More

We got a new VW Jetta thanks to Willy without even planning on buying VW. It was a great experience. Willy was very attentive, patient, and knowledgeable. We enjoyed every minute of the process of buy planning on buying VW. It was a great experience. Willy was very attentive, patient, and knowledgeable. We enjoyed every minute of the process of buying a new car. Thanks Willy! More

I got a second car from Willy in two weeks. (Well, this one was for me!) Willy just knew what kind of car I needed. He surprised me with a new Passat that I fell in love immediately. I could not resist the one was for me!) Willy just knew what kind of car I needed. He surprised me with a new Passat that I fell in love immediately. I could not resist the good deal I was offered on the car, and, as a result, a couple hours later a second new Volkswagen drove into my garage. It was a pleasant experience: every step of the process was fast. Managers, JC and Joe Verhey, were extremely helpful and friendly. I would highly recommend this dealership due 3 reasons: great cars, great prices, great customer service. More

I will recommend Volkswagen of McKinney and Willy Castillo to everyone I know who is in the market for a new car. He made everything so easy and got me exactly what I needed for the right price. He w Castillo to everyone I know who is in the market for a new car. He made everything so easy and got me exactly what I needed for the right price. He was extremely friendly and accommodating, and went out of his way to make sure that I was happy and comfortable with my purchase. I didn't feel like I was dealing with a car salesman, but rather with a friend. Thank you so much for making the difficult task of buying a new car a very simple one. Meredith Avila More